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How to get rid of the shipping info for service's on "order confirmed" email

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Hi, I didn't see this question before, so I hope someone can help!

We don't deliver any items in our online store. Everything is pick-up only. However, the "order fulfilled" email automatically includes a section about delivery.

I read here that if you leave the tracking information blank, the delivery section is blank. True, but it still has the header, "Delivery" on all our emails with a blank section below it. How can I remove the ENTIRE delivery section?

Thank you!

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  • 4 weeks later...

I am selling services, not physical products. How do I get rid of the shipping information on the automatic order confirmation email? I created all of my services, as services and not products and the shipping info is still popping up on the email order confirmation. Does anyone know how to get rid of this? 

order.jpg

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If you have added physical products, you cannot remove 'shipping address' or the 'shipping and handling' line. The following article explains which elements you can customise: https://support.squarespace.com/hc/en-us/articles/205811258

To avoid seeing shipping information on service orders, ensure all the products have been added as Service products. 

Edited by paul2009

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I am looking for a solution for this too. My customer offers pick up and delivery, and are hoping there's a way for an if/then statement in the email fullfilled template for when the pick up delivery option is selected. Their customers are confused when getting the email confirmation saying the order is fulfilled.

Any help would be greatly appreciated.  

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  • 2 months later...
1 hour ago, JenSj said:

While you're at it, it would be great to eliminate the necessity of filling in the shipping address at all at checkout.

If you don't ship any of your products, you can avoid a shipping address by adding 'Service' products instead of Physical products. For more information, see: 

 

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About: Squarespace Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™.
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

Buy me a coffee

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20 minutes ago, Realtyphotohaus said:

All my products are set up as services and I still can't get rid of shipping info on customer notification emails. 

Please provide a link to the site so that we can take a look. 

  • What 'shipping info' is appearing?
  • Do you know if you are using the old or new notifications?

Improve your online store with our extensions.
About: Squarespace Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™.
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

Buy me a coffee

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