How to get rid of the shipping info for service's on "order confirmed" email

Hi, I didn't see this question before, so I hope someone can help!

We don't deliver any items in our online store. Everything is pick-up only. However, the "order fulfilled" email automatically includes a section about delivery.

I read here that if you leave the tracking information blank, the delivery section is blank. True, but it still has the header, "Delivery" on all our emails with a blank section below it. How can I remove the ENTIRE delivery section?

Thank you!

If you don’t deliver anything it may be better to set up your products as services instead of physical products. This way your customers won’t have to enter a delivery address at checkout and the delivery section won’t appear in the automated emails. 
https://support.squarespace.com/hc/en-us/articles/206540867-Service-products

I am selling services, not physical products. How do I get rid of the shipping information on the automatic order confirmation email? I created all of my services, as services and not products and the shipping info is still popping up on the email order confirmation. Does anyone know how to get rid of this? 

If you have added physical products, you cannot remove 'shipping address' or the 'shipping and handling' line. The following article explains which elements you can customise: https://support.squarespace.com/hc/en-us/articles/205811258

To avoid seeing shipping information on service orders, ensure all the products have been added as Service products. 

This really doesn't make sense, and make us appear as not professional in front of our clients. 

Can someone in Squarespace please work on it? Really appreciated. 

I am looking for a solution for this too. My customer offers pick up and delivery, and are hoping there's a way for an if/then statement in the email fullfilled template for when the pick up delivery option is selected. Their customers are confused when getting the email confirmation saying the order is fulfilled.

Any help would be greatly appreciated.  

Has there been any progress on this front?  We have curb-side pick-up during COVID, and including a shipping address is bound to cause insane amounts of confusion among our clients.  While you're at it, it would be great to eliminate the necessity of filling in the shipping address at all at checkout.  

1 hour ago, JenSj said:

While you're at it, it would be great to eliminate the necessity of filling in the shipping address at all at checkout.

If you don't ship any of your products, you can avoid a shipping address by adding 'Service' products instead of Physical products. For more information, see: 

Now that the entire world has changed and people pick up, curbside service and use shipping we need a way to customize the fulfilled order email. Please advise. 

All my products are set up as services, and I still cant get rid of shipping info on order notifications. Anyone have any luck with this? 

All my products are set up as services and I still cant get rid of shipping info on customer notification emails. 

Thoughts?

Has anyone figured this out yet? I am having the same problem.  I have everything set up as a service product and if I mark it fulfilled it sends a "shipped" email to the customer. please help

I am having the same issue.

We make our own deliveries and on the order says about the tracking number.

We don't have a tracking number, which frustrates us and the customers.

Can anyone help? Seems allot of people are having this issue

16 minutes ago, giftsonthegoldcoast said:

I am having the same issue. We make our own deliveries and on the order says about the tracking number.

Hi. This thread goes back to 2019 and covers a number of different issues. Can you be a little more specific about the issue you're experiencing, including screenshots of relevant information? For example, you may be referring to order confirmation emails, the account panel or the post-checkout order status page. 🙂

On 5/15/2023 at 6:49 PM, paul2009 said:

Hi. This thread goes back to 2019 and covers a number of different issues. Can you be a little more specific about the issue you're experiencing, including screenshots of relevant information? For example, you may be referring to order confirmation emails, the account panel or the post-checkout order status page. 🙂

On the pop up screen when someone places an order it says about the tracking number xxxxxx, I think it is also on the confirmation of order email.

9 hours ago, giftsonthegoldcoast said:

n the pop up screen when someone places an order it says about the tracking number xxxxxx, I think it is also on the confirmation of order email.

@giftsonthegoldcoast A tracking number should only appear if you choose to add one, when you mark the order as fulfilled.

In the example below, if the user clicks CONFIRM and does not enter any text in the tracking number field, a tracking number should not appear on the order status panel or in the order fulfilled email.

If you are experiencing something different, I recommend that you report this to Customer Care and follow-up here to let us know how you got on.

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