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Forte Galleries do not scroll on iPads running iOS 13x


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Greetings to all ... 

Unfortunately I have been experiencing a problem for sometime with getting Galleries to scroll either vertically or horizonally on iOS 13.x. I reported this problem a few months ago (when iOS 13 came out) to both apple and to squarespace but I havent been able get a fix yet.

Does anybody have some ideas how to get it running properly? If you want to test yourself visit https://thinkbuild.com/soteria-berlin on an ipad running 13.x - or any other gallery on our projects page - and you will see it does not scroll. On an iphone or of course a mac or other machine it works as expected... strange...

Any advice or help will be greatly appreciated!

Cheers from Berlin,

Jason 

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Is there any news on this issue? I'm experiencing the same problem. When I contacted support via chat, they said my problem is caused by page sizes that are too large. While it's true my pages exceed

I am having the same issue with my Forte site https://houseDesignArchitects.com. Client is pretty upset - because he uses an Ipad out in the field. I am new to posting in Circle - is this the right place to ask for help? I do not know how to fix this - please redirect me to the correct forum for help. Thanks! K

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  • 2 weeks later...

Is there any news on this issue? I'm experiencing the same problem. When I contacted support via chat, they said my problem is caused by page sizes that are too large. While it's true my pages exceed the recommended sizes, that's not what is causing the problem. I can scroll galleries fine on my older ipad (ios 10.xx), desktop, and iPhone, but they are frozen on my iPad Pro running ios 13.3. 

What are any of you doing to address it? Is there another template that looks similar but works better?  

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  • 2 months later...

Same problem here ! I made a website using the forte template which I like for its sleek & sober look.

Unfortunately, you can't scroll properly on an iPad like described above. On an iPad mini, you can scroll when you hold it vertically that's it. On an iPad pro, you cannot scroll at all, no matter how you hold the device. I'm not sure about the length of the pages because the outcome is the same with the demo forte pages (https://forte-demo.squarespace.com/) and the pages are pretty short. I'm pretty sure it's a problem somewhere in the coding like a function that works with the size of the screen that play the content.

Squarespace, please wake up and give us an answer about this very annoying issue! Better : fix it ! Here is by the way the website I made with this template : https://www.neverstopriding.ch/ That makes our work completely useless on these device and it's a very bad advertisement for Squarespace... I'm just saying...

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Thank you for flagging this issue. We’ve noted this for our Design and Engineering teams to review, and they’ll use this feedback when implementing fixes and improvements in future releases.

Going forward, for any issues you are experiencing with Squarespace's platform, contacting our Customer Support team is the best approach. As mentioned in the Forum Guidelines we don't track bug reports in this forum. 

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  • 1 year later...

Hi,

You can delete and reinstall the app on your iPad. If no luck, it be the matter of iPad itself. Then, you can use an ios repair tool like TunesKit (https://www.tuneskit.com/ios-system-recovery-for-win.html) to fix your iPad without data loss.

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