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tlscom

Instagram Shopping and Squarespace

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After a lot of searching and reading I have come to no resolution on the matter of connecting my Squarespace products for Instagram shopping, a process which has been quite unsuccessful since I first tried almost 6 moths ago.

Of course I followed all the standard guides (Facebook business manager account was created and connected to all appropriate IG/FB accounts. Catalogue was set up from Squarespace data feeds and permissions granted for the catalogue correctly. Our IG page was set to business etc)

The request to connect IG shopping and Squarespace was made and subsequently denied as I'm sure for many others.

My confusion started here, as we fully abide by the set up requirements for shopping on instagram, Facebooks merchant agreement and commerce policies, as well as following all technical guides available.

I tried multiple times to go back to normal user on IG and remove catalogue again and try all steps in another order etc. to see if it was a particular combination that worked, but unfortunately, not.

In terms of support to try to fix this, I'm left now with the same Squarespace support, IG and Facebook articles all pointing out how to do the steps I already did, with no direct contact for IG etc. to try to get a solution.

I tried submitting bug reports, copyright, complaints, ad support etc. on both IG and FB to try to get anyone, anywhere on correspondence from support, but nothing. It seems to be the normal story for those denied shopping on IG.

However after a bit more searching and reading, I went more in depth with IG/FB terms for using instagram shopping and was interested to note that Squarespace is actually not listed in IGs own examples of ecommerce platform that you can connect (only Shopify and Bigcommerce).

The even bigger point of interest for me is that Squarespace isn't listed anywhere in IGs wider documentation for connecting ecommerce platforms.

Is it possible to connect Squarespace to IG shopping?

Is IG shopping really a one shot deal for approval?

Do I have no chance to connect shopping to my IG from Squarespace at all?

Help!

Edited by thelevelstore
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@milan, sorry for the long delay in my reply.

I followed the guide that you sent through to the letter and the approval process was denied again.

Completely at a loss to how to solve this issue, despite having all requirements in place.

Are there any other avenues I can explre to try to get this resolved?

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@tlscom, just checking if you ever found a solution here? I have  been trying for about a month with no success, following the guide to the letter too.

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Unfortunately I can't even get my product feed to successfully upload to Facebook Business Manager, following all of the guides provided to the letter.  After going to FB support about the error, they advised that the error was on the Squarespace end.  After going to Squarespace support, they have finally replied that the issue is in fact Squarespace:

Thank you for reporting this. I can confirm this is related to an issue with some product data feeds failing to render properly on our end. We’ve reported this to our Engineering team, and they’re currently prioritizing the issue.
Please keep in mind that there are many moving parts we need to address before we roll out a solution. We thoroughly test all fixes before they’re released to ensure they don’t affect other Squarespace components or customers.
As a result, we can’t guarantee how long it will take to fix issues like the one affecting your site. Also, because of the volume of requests we receive, we can’t always follow up personally when the issue is resolved.

After telling my clients that Instagram products is a feature of Squarespace, and now, when their site is complete, and we are doing this final step in the activation process, I cannot find one person who has successfully been able to get it to work.

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I have had this same issue since I started attempting to connect Squarespace and IG in January.

The main reason I chose Squarespace over other options was the IG connection and their beautiful website designs. Now I'm stuck with just a beautiful website design. I've been struggling to get traffic to my site, learning SEO. I've worn all the hats for my business for so long, I paid for SquareSpace to streamline at least part of it.

Are there any updates on this?

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On 4/30/2020 at 3:55 PM, CoffeeHops said:

Unfortunately I can't even get my product feed to successfully upload to Facebook Business Manager, following all of the guides provided to the letter.  After going to FB support about the error, they advised that the error was on the Squarespace end.  After going to Squarespace support, they have finally replied that the issue is in fact Squarespace:

Thank you for reporting this. I can confirm this is related to an issue with some product data feeds failing to render properly on our end. We’ve reported this to our Engineering team, and they’re currently prioritizing the issue.
Please keep in mind that there are many moving parts we need to address before we roll out a solution. We thoroughly test all fixes before they’re released to ensure they don’t affect other Squarespace components or customers.
As a result, we can’t guarantee how long it will take to fix issues like the one affecting your site. Also, because of the volume of requests we receive, we can’t always follow up personally when the issue is resolved.

After telling my clients that Instagram products is a feature of Squarespace, and now, when their site is complete, and we are doing this final step in the activation process, I cannot find one person who has successfully been able to get it to work.

This is good information. I feel that if they can't get it fixed in the next month or so, they need to give a partial refund back to anyone who has been trying to use Shopping on Instagram.

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i'm having same problem, exporting my SCV file from squarespace to facebook catalog manager, and uploading it to facebook, giving errors of product id and basically the fields are not compatible , i can only product tag if i add in the items AGAIN manually to the facebook catalog manager, this need to be fixed, or squarespace need to tell me it just does not work? did it ever work? why is it not fixed ? when will it be fixed? i'll be looking to dot he same thing on PINTEREST too to drive traffic back to my website. what's the point of having a website if its a stand-alone website that you cannot upload your inventory to facebook ? so i can sell on instagram, can someone send me links, documents and can squarespace reply to this message please too. 

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I got a reply to my email requests and it was no help at all. The following is the email I was sent.

 (Squarespace)

May 15, 2020, 8:05:55 AM EDT

Hi Califia,
{redacting names and such}
Tagging Squarespace products on Instagram is definitely possible, however the only part of the process that we have any visibility over is the link found in the Marketing > Tag Products on Instagram panel. This link populates the Facebook Business Manager catalog with the products from your site. I tested this link and it is working correctly.

Since the catalog is appearing correctly in Facebook Business Manager this issue is occurring between Facebook and Instagram. As a result you would need to contact one of these platforms for support with these issues.

We can’t help with your Instagram or Facebook accounts. For help, visit Instagram's Help Center or the Facebook Business Manager Help Center.

If there is anything else we can do for you, don't hesitate to ask.
 

 

 
[93RD4G-DLEE]
 
 
 
 

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I’m glad I’m not the only person experiencing this problem. I’ve lost days trying to solve it and @SQUARESPACE are useless just send standard responses - contact FB and IG not sure if you’ve noticed SquareSpace but this is impossible to do. As many others have done here I upgraded to get this feature and you are failing to provide that service so we should be eligible for refunds. 
 

more importantly when will the situation be fixed @SQUARESPACE as small businesses we’re trying to maximise our tools during a global pandemic and this is just frustrating. 

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On 4/30/2020 at 1:55 PM, CoffeeHops said:

Unfortunately I can't even get my product feed to successfully upload to Facebook Business Manager, following all of the guides provided to the letter.  After going to FB support about the error, they advised that the error was on the Squarespace end.  After going to Squarespace support, they have finally replied that the issue is in fact Squarespace:

Thank you for reporting this. I can confirm this is related to an issue with some product data feeds failing to render properly on our end. We’ve reported this to our Engineering team, and they’re currently prioritizing the issue.
Please keep in mind that there are many moving parts we need to address before we roll out a solution. We thoroughly test all fixes before they’re released to ensure they don’t affect other Squarespace components or customers.
As a result, we can’t guarantee how long it will take to fix issues like the one affecting your site. Also, because of the volume of requests we receive, we can’t always follow up personally when the issue is resolved.

After telling my clients that Instagram products is a feature of Squarespace, and now, when their site is complete, and we are doing this final step in the activation process, I cannot find one person who has successfully been able to get it to work.

Is there any follow up to this?

I have been trying to set up shoppable instagram posts for a year and I'm losing my mind. I just contacted Squarespace again regarding my product feed supposedly missing information that I have no idea how to add to my products but I'm sure I'll get the same message you got. This is so frustrating. I reached out to a couple people who I know that use squarespace and have successfully set up shoppable posts but they can't figure out what the problem is either.

Screen Shot 2020-05-21 at 6.00.23 PM.png

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