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CristinaArango

Form submission error

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I keep getting error emails of mailchimp-squarespace connecting 

You have an unsaved Form Block submission

Your most recent submission to the "Subscribe" form on Cristina Arango didn’t save to your storage method (Mailchimp List). This may be the result of a connection issue between your site and your storage service.

I have follow the troubleshoot and doesn't work 

Please help!

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I run into this all the time. I wish Squarespace would give some error text, as opposed to just something went wrong. Would make life a lot easier.

I fix this by disconnecting/reconnecting. Many times it's been caused by us mucking with the mailchimp list, though I'm not sure what exactly we did to the list to cause it. It does seem fragile. Perhaps Squarespace wants us all to move to their email campaigns... 🤔

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I have the same issue with the newsletter block connecting to MailChimp, but it is erratic:

1) Some new entries post fine to MailChimp and some fail, for no obvious reason.

2) When I am notified of a failed posting (unsaved form submission) I immediately test entering a fake subscription and it posts to MailChimp fine, so why are some entries failing?

3) I have tried a MailChimp disconnect/reconnect a number of times, no joy.

4) I have opened a case for the issue.

5) Any ideas?

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One thing I always do with the newsletter block is to connect multiple storage methods. So I'll have a google sheet and mailchimp connected. This way the google sheet has everything just in case mailchimp connection fails.

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I second what @BigJosh says. Also, make sure you've connected your Squarespace site in Mailchimp and added that code to Squarespace. You can find the exact steps here

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Thanks all. I've been having problems with MailChimp integration too. Any updates?

  • I've been following the troubleshooting guide.
  • The results and steps taken identical to @DanC
  • I'm using google sheets as a backup, as suggested.

Further reading brought me to this:

Quote

"To use Mailchimp as a storage option, it will need to connect to a new, empty Mailchimp audience. Form Blocks and Newsletter Blocks can't be used with existing Mailchimp audiences."

"...To connect multiple Form or Newsletter Blocks to the same Mailchimp audience, keep the form fields and settings exactly the same between the blocks. Any differences can cause form submissions to be dropped/rejected by Mailchimp."
- source

That first part can't be correct. It contradicts the whole reconnection fix.

The 2nd part: Does this mean I cannot connect a newsletter subscription, and a contact form which includes a subscription to the same list in MailChimp now or something?

I've been using the same forms and MailChimp audience for five years without issues. I've only started receiving this error this winter.

 

 

 

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I think I may have figured this out. I googled some of the email addresses that I got these form block errors on and discovered they are blacklisted here: https://cleantalk.org/.

My guess is Mailchimp has started rejecting these email addresses and Squarespace isn't properly handling the rejection. Would be nice if Squarespace could stop emailing about these.

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Squarespace support has confirmed this. One can just start ignoring these messages from Squarespace. The problem with this is if there were a real problem with the Mailchimp connection one would never know. It's just not practical to check every one of these messages. Mailchimp should be giving Squarespace a reason for the rejection, I've requested this be included in the email message so they can be easily filtered out.

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@hipassdesign this is what I've been suspecting – thanks for the share.

I'm going to attempt using reCAPTCHA for a week, and if that works just auto-archive these form submission errors. What a joke.

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