mlawrence 0 Share Posted December 4, 2019 Hi, I didn't see this question before, so I hope someone can help! We don't deliver any items in our online store. Everything is pick-up only. However, the "order fulfilled" email automatically includes a section about delivery. I read here that if you leave the tracking information blank, the delivery section is blank. True, but it still has the header, "Delivery" on all our emails with a blank section below it. How can I remove the ENTIRE delivery section? Thank you! Link to post
ThompsonWebDesign 372 Share Posted December 4, 2019 If you don’t deliver anything it may be better to set up your products as services instead of physical products. This way your customers won’t have to enter a delivery address at checkout and the delivery section won’t appear in the automated emails. https://support.squarespace.com/hc/en-us/articles/206540867-Service-products greener 1 thompsonweb.design Link to post
derekneuland 2 Share Posted May 26, 2020 I am looking for a solution for this too. My customer offers pick up and delivery, and are hoping there's a way for an if/then statement in the email fullfilled template for when the pick up delivery option is selected. Their customers are confused when getting the email confirmation saying the order is fulfilled. Any help would be greatly appreciated. Link to post
eoddistillery 5 Share Posted December 19, 2020 Now that the entire world has changed and people pick up, curbside service and use shipping we need a way to customize the fulfilled order email. Please advise. Link to post
Realtyphotohaus 0 Share Posted February 7 All my products are set up as services, and I still cant get rid of shipping info on order notifications. Anyone have any luck with this? Link to post
Donald_P 0 Share Posted February 25 I am looking for a solution for this too. We delivery items by ourselves, so no need to inform tracking number and shipping operators. Is there any way to remove or adjust the template ? thanks, Donald Link to post
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