Modifying Shipping Options

We've hit a problem with shipping options that is causing concern regarding transitioning our site to Squarespace. Specifically, we have several products that cannot be shipped via Express/Next Day due to shipping restrictions (like flammable goods, say colongne that contains an alcohol base, or glue/solvent). Right now, the only option I seem to have is to remove Express/Next Day Shipping from the entire site, which is not going to work. Over 80% of our products can ship via any means, and removing the option completely will lead to customer dis-sat and decline in sales. Having the option on, and reverting the shipping, contacting customer to explain, etc. is also undesirable.

I want to be able to enable specific shipping methods based on the product type. Any guidance from the community here ? From support, it seems that shipping options are just passing through and no logic to further extend.

Thanks in advance,

Doug

Unfortunately you cannot set shipping options based on the type of product or remove a shipping options for a particular type of product. In Squarespace all shipping options have to be applicable to all products. It is unfortunate and I have run into the same issue myself but there is not way around it.

Agreed, it's a limitation that will slow current transition of a website, but it will totally block transitioning the 2 others I have warming up. While I understand that there is a ton of great development coming out of Squarespace to enable robust eCommerce features, this really needs to get some focus sooner than later to enable a wider audience to sell on the Squarespace platform. Hoping support can carry this into dev and see what can be done. Thanks for the response !