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Problem with site generated e-mails

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Hi All,

I have a new web site with a member application form on a page. Prospective members complete the form and hit send which then sends an e-mail to me as membership officer.

The e-mails I get have the following 'sent' address:

<no-reply@squarespace.info>

I have Windows running our membership Access database and I also use a Mac. If the Mac sees the e-mail first, Windows doesn't get it, and vice-versa if Windows sees it first I don't get it on the Mac.

This is very inconvenient because I risk losing new members applications.

Is there a Squarespace setting somewhere to keep it on the server until I have received it on more than one machine?

Thanks

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This is something you will need to configure in your email provider’s settings. It is not a Squarespace issue. Squarespace is sending you emails in the same way that everyone else does. 

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  • 7 months later...

I'm having a similar problem, except the automatic e-mail I set up works when I test it. I hit the "Get a Quote" button on my site. I get prompted to open my e-mail box. I then hit SEND and DO receive the "Request for Quote" e-mail I set up. When a customer uses it, I am NOT receiving his "Request for Quote." He's letting me know by phone that he's sent it (three times). Has anyone else encountered this?

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