Jump to content

Problem with site generated e-mails

Recommended Posts

Hi All,

I have a new web site with a member application form on a page. Prospective members complete the form and hit send which then sends an e-mail to me as membership officer.

The e-mails I get have the following 'sent' address:

<no-reply@squarespace.info>

I have Windows running our membership Access database and I also use a Mac. If the Mac sees the e-mail first, Windows doesn't get it, and vice-versa if Windows sees it first I don't get it on the Mac.

This is very inconvenient because I risk losing new members applications.

Is there a Squarespace setting somewhere to keep it on the server until I have received it on more than one machine?

Thanks

Link to comment
  • Replies 3
  • Created
  • Last Reply

Top Posters In This Topic

This is something you will need to configure in your email provider’s settings. It is not a Squarespace issue. Squarespace is sending you emails in the same way that everyone else does. 

About: Squarespace Circle Leader since 2017. I value honesty, transparency, diversity and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™. 
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

Catch up on all the release notes and announcements 2023 [for Circle members only]. There's a public version here too!
If I helped, you can thank me by clicking one of the emojis below. If you prefer, you can buy me a coffee.
Improve your online store with our extensions.

Link to comment
  • 7 months later...

I'm having a similar problem, except the automatic e-mail I set up works when I test it. I hit the "Get a Quote" button on my site. I get prompted to open my e-mail box. I then hit SEND and DO receive the "Request for Quote" e-mail I set up. When a customer uses it, I am NOT receiving his "Request for Quote." He's letting me know by phone that he's sent it (three times). Has anyone else encountered this?

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment


×
×
  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.