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estel77

Change Sender and Subject on Forms

Question

Hi, 

i’d like to know if there is a way to change the sender and subject lines from when customers submit forms.

Right now all submissions show ‘Squarespace’ as sender and ‘Form Submission - xxx’ as Subject.

is there anyway to change this? I’m willing to even pay for a third-party solution but I cannot find any.
 

Thanks in advance for your replies. 

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See this Zap:

 

zap-gmail.thumb.png.677031b589cfb2e107d6e1db76ec2449.png

If you configure your form to submit the details to a Google Sheet, you can then use this Zap to send an email to your inbox, where the "Name" and "Reply-to" fields (but not the email address) as well as the "Subject" of the email can represent the user's name, email address and the subject they entered when the completed the form.

 

 

Edited by paul2009

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Squarespace can’t do this but it may be possible to do this with an external email account and some automation like Zapier. It will depend on your requirements so you’ll need to be a little more specific. 

The first and most important thing to mention is that you cannot change the ‘from’ address for each email, for example to match the sender’s own email address. This is known as spoofing and it isn’t permitted. 


If a response has helped you, please give thanks using the  like-20-mag.png.3997345d620e40b4760b5d7a667cad54.png button.
Need personalised help? I'm a professional Developer who works with Designers internationally. You can book me via my company's website. www.sf.digital

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Hi Paul, 

Thank you so much for stopping by with your suggestion. Zapier does look a bit complex but I'm willing to go with it if it helps. About spoofing, I get what you mean. Don't worry, this is not that.

Here are more details of what we need:

Basically, our management receives Enquiries via our Squarespace form since about a month ago. They are used to see clearly what the email is about. So when they receive them, they don't want to see

From: 'Squarespace'

Subject: 'Form Submission - Contact Form'

Instead, they would prefer to see

From: 'enquiry@ourcompany.com' or 'Enquiries'

Subject: 'Contact Form' or 'Enquiry form'

they are even ok with From: 'FW: Form Submission - Contact Form'

Even if all enquiries read like that it's ok, as long as it is clear for them at a glance what the email is about.

I have tried creating a Gmail account to receive the form submissions and forward them, but Gmail's 'forwarding' just redirects email, so they look just like the original Squarespace emails.

I'm sort of at a loss now. Despite how happy they are with our new SS website, they are really annoyed with the way they receive email now.

 

Let me know if  you need any more details. Hope the above helps better explain my case.

Cheers!

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Hi Paul,

Thank you so much for this. It is solves our issue (although our management is not too keen on all our enquiries email going through Gmail) but at least we found a way if all else fails. Thank you so much again!

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