gejohn96 Posted November 13, 2019 Share Posted November 13, 2019 I am using Brine. I will just post a screenshot. All of the pages that are greyed out are disabled. I will open setting and click enable and then press save, but nothing will change and they will not become enabled. I thought it might be because they were all indexes but I tried adding new pages that were plain old folders and they wont enable either. I have to drag pages from the archive that came with the template and design off of them if I want them to be enabled. I dont think I've met any sort of page limit because I've only got 20-30 pages max and I only want 7 or 8 of them active because the rest were just test runs within other templates etc. Link to comment
christyprice Posted November 13, 2019 Share Posted November 13, 2019 Hi @gejohn96, you may be on a Personal plan with a page limit (it counts each index section as its own page). I've run into this with clients before - you can't enable new pages until you delete or disable others, or upgrade your plan. If that's not the case, this would be the time to reach out to Squarespace Support. christyprice.com 🇺🇸 Austin, TX US ✅ Get my 100+ item Client Process Checklist 📔 Flourish Journal for Creative Entrepreneurs - 365 days of prompts 🎥 Watch Circle Live: Hello Income (feat. Christy Price and Jeremy Schwartz) 🎬 Watch It's Not Hard to Say Goodbye: Crafting Client Offboarding from Circle Day 2023 Link to comment
gejohn96 Posted November 13, 2019 Author Share Posted November 13, 2019 Thank you! I will check into this! Link to comment
lourensia Posted November 21, 2019 Share Posted November 21, 2019 Hi @gejohn96, I use Five and I'm having the exact same problem! Have you found a solution yet? Link to comment
Featured Comment paul2009 Posted November 21, 2019 Featured Comment Share Posted November 21, 2019 The community cannot logon to your site to troubleshoot issues like this. We can only guess what it might be. Have you contacted Squarespace Customer Care about this @gejohn96 and @lourensia ? This is best approach when something is not working as expected. You can reach out to them here. Online chat is available at certain times and is a great way to troubleshoot issues like this. Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links. Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional. Would you like your customers to be able to mark their favourite products in your Squarespace store? Link to comment
lourensia Posted November 22, 2019 Share Posted November 22, 2019 Hi @paul2009, I did contact them and they helped me 🙂 In the end it came down to my payment plan. Link to comment
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