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csnyder

Local Pick-Up Shipping Causing Problems

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I've been running into an issue with offering free local pick-up to those eligible by zip code. Because the local pick-up shipping option is free, it becomes the default. What I've been finding is customers who have that shipping option available to them don't realize there is a local pick-up option and they breeze over the shipping option choices. When I get an order with the local pick-up option chosen, I end up emailing the customer ensure they meant to "choose" that option. More often than not they didn't even realize it and then I have to figure out a way to charge shipping second hand.

I want to offer a free local pick-up but I also want that choice to be a conscious decision (I don't want it to be the default). 

Does anyone have a creative work around they could share? I had thought about charging shipping and then refunding but that is too inefficient and the cost of shipping is such a barrier to purchasing, especially for my local customers.

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I have the same issue. Also, if people choose to pay with Apple Pay, it defaults to free shipping even if they live outside the zip code zone.

 

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@csnyder here's what I posted in November 2018; nothing has changed:

Sadly you can’t do this on Squarespace yet. It’s one of those features that is sadly lacking.

If you have multiple shipping options, they appear in ascending order by price with the least expensive option appearing first and selected by default! If you have a “Free Shipping” or “Free Collection” Flat Rate option, it will be the default option available to every customer checking out. It’s your worst nightmare.

The shipping options don’t appear until the checkout page either. As this page is locked to prevent code changes (even to developers) we can’t code around the problem on Squarespace.

Sorry this isn’t what you wanted to hear. Shopify offers better features in this area right now but that probably doesn’t help unless you’re just starting out.

@SCARFSHOP There are a number of documented UX concerns with the Squarespace checkout. The default delivery option and the Apple Pay issue are just two of them and both have been discussed on the forum before, but neither has been fixed.

 

To add your collective weight behind the requests for these features, you can make a feature request by raising a ticket through Customer Care. They'll document your feedback and share it with the appropriate team. This forum is not monitored for product feature requests.
 


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Thank you @paul2009. I did submit an inquiry and requested it to be passed on to the developers as a feature request to be considered. I was hoping there may be some clever work around in the meantime. 

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I am having the same issue. I was on various chats for hours only to determine what you all just said.  The customer service rep with whom I was chatting sent in a request to the developer team to update this functionality.  It's hard to determine a platform's issues without getting deep into the project  -- when switching to Shopify is not an option. Huge bummer. 

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We had the same issue. What we did with our site is removed that "shipping" option, and instead added a coupon code for local pickup that makes it free shipping. Not as smooth, but at least we don't have to keep contacting people from 1000 miles away and letting them know that local pickup isn't an option.

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