Local Pick-Up Shipping Causing Problems

I've been running into an issue with offering free local pick-up to those eligible by zip code. Because the local pick-up shipping option is free, it becomes the default. What I've been finding is customers who have that shipping option available to them don't realize there is a local pick-up option and they breeze over the shipping option choices. When I get an order with the local pick-up option chosen, I end up emailing the customer ensure they meant to "choose" that option. More often than not they didn't even realize it and then I have to figure out a way to charge shipping second hand.

I want to offer a free local pick-up but I also want that choice to be a conscious decision (I don't want it to be the default). 

Does anyone have a creative work around they could share? I had thought about charging shipping and then refunding but that is too inefficient and the cost of shipping is such a barrier to purchasing, especially for my local customers.

I have the same issue. Also, if people choose to pay with Apple Pay, it defaults to free shipping even if they live outside the zip code zone.

Thank you @paul2009. I did submit an inquiry and requested it to be passed on to the developers as a feature request to be considered. I was hoping there may be some clever work around in the meantime. 

I am having the same issue. I was on various chats for hours only to determine what you all just said.  The customer service rep with whom I was chatting sent in a request to the developer team to update this functionality.  It's hard to determine a platform's issues without getting deep into the project  -- when switching to Shopify is not an option. Huge bummer. 

We had the same issue. What we did with our site is removed that "shipping" option, and instead added a coupon code for local pickup that makes it free shipping. Not as smooth, but at least we don't have to keep contacting people from 1000 miles away and letting them know that local pickup isn't an option.

On 11/13/2019 at 2:20 PM, Aseykay said:

We had the same issue. What we did with our site is removed that "shipping" option, and instead added a coupon code for local pickup that makes it free shipping. Not as smooth, but at least we don't have to keep contacting people from 1000 miles away and letting them know that local pickup isn't an option.

@Aseykay

can you elaborate a bit more on how you did this? i have a client that this method might work for, but ive never used discount/coupon codes.

thanks!

21 hours ago, builtbylava said:

 

@Aseykay

can you elaborate a bit more on how you did this? i have a client that this method might work for, but ive never used discount/coupon codes.

thanks!

Sure! In the main menu you can find the discount button- go there and set up a free shipping discount and make up a promo code that people have to enter. The main bummer about this workaround is that it can't be combined with any other promo code discounts.

I was able to create a Free Local Pick Up work around using the Flat Rate option in Shipping (this worked for the US - I am not sure if it does for any other countries). Just call the option name Local Pick Up or whatever you prefer, leave the rates at $0.00, then for Shipping Zones, uncheck All states/territories under United States, then scroll to your state where you can input allowed zip codes for pick up. If the actual shipping zip code isn't listed in the free pick up setting, the option doesn't appear at checkout. Hope this helps

It seems nothing changed yet