Jump to content

Stripe Chargeback protection

Recommended Posts

  • Replies 2
  • Created
  • Last Reply

Unfortunately Stripe checkout is completely separate from the Squarespace checkout page. Squarespace use Stripe elements for the checkout page. I honestly can’t see Squarespace moving to Stripe checkout anytime soon it has a whole host of caveats and compromises if you want to use it. For example no checkout on your domain (only the Stripe hosted domain) and no customers accounts. 

If you would like to use Stripe checkout then this is something you will have to build and manage yourself. 

Link to comment

@MA2K Stripe have developed a better algorithm and can therefore offer chargeback protection when you are using their newer code. However, when you are using Squarespace as your checkout, this isn't something you can opt into yet. To do so requires Squarespace to implement Stripe's newer code into their checkout, and they haven't done this yet.

As you'd expect, the checkout is somewhat 'locked down' to ensure payments are secure, so this isn't something you can change for yourself either.  

I suggest you (and others) impress upon Squarespace how important this is to you by raising a feature request through Customer Care. I've already done this.

They'll document your feedback and share it with the appropriate team.

About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. 
Content: Links in my posts may refer to SF Digital products or may be affiliate links.
If my advice helped, you can thank me by clicking one of the feedback emojis below. I love coffee too.

Link to comment


This topic is now archived and is closed to further replies.

  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.