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AlisonLee

How do I create an autoresponse to the messages that come through on the contact us form?

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How do I create an autoresponse to the messages that come through from the Contact Us form? I read a post that said to download Zapier but does that work for non-gmail accounts? The response would need to come to a business account.  Thank you!

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This is not something that you can do inside Squarespace. You will require third party services. 

When Squarespace send you an email that has originated from a form on your site they set the "Reply-To" email address to the email address supplied by the user in the form. This allows you to easily reply to their form submission manually, but it isn’t suitable for auto-replies, because these will go back to the sender - and that’s Squarespace. 
 

The auto-reply solution will depend on the product you are using for your email. However, Zapier can be integrated with Squarespace Forms and be used to send auto-response messages back to the originator. 

Edited by paul2009

sf-digital-signature-logo-email145.png.46606a2288a2847f44d81b9b7b58f3a5.png
Hi, I'm Paul, founder of SF Digital, a specialist company building the features that Squarespace didn't include
I am a Squarespace Developer and Squarespace Circle Leader with a
strong reputation on the Squarespace Forum. I'm trusted by thousands of Squarespace users worldwide, including designers, freelancers, business owners and agencies. My extensions add capabilities to Squarespace websites around the globe. They include the Enquiry Form ExtensionDatepicker Extension and Age Verification ExtensionNeed a custom Squarespace extension? Tell me about the functionality you need. Note that some links in my posts may be affiliate links. Book a Squarespace Expert when you need help.

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My concern is that they'll respond back to Squarespace since they are the ones sending the emails. Do they actually go back to the email accounts that the sender included in the contact form?

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I just did. When I set up the autoresponder in the ionos mail site, it doesn't seem to auto respond to my test messages. And then I tried auto responding from Apple Mail but that just gives me bounce backs because they're going to "noreply@squarespace".... any ideas?

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Hi,

 

i've been struggling with the same issue as mentioned in this topic. i'm using gmail as a the product to read all my mails. In my gmail account i've created a filter to auto reply a template message to all emails that have "Form Submission" in the topic field. When running a test i noticed that the filter replied to wrong emailadres (not the adress that was mentioned in the form) 

 

and idea what to do?

 

thanks!

 

Autoreply.thumb.JPG.c69d8ef07ff7e32a7690ea6c64629fab.JPG

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I'm having the same problem, you cant set up auto-responses to Sqaurespace contact forms, you say its not a Squarespace problem but it is. How do we solve this problem? Auto responses are a key part of customer engagement and a solution to combating junk and spam mail issues with our emails.

 

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Was this ever resolved? I am having the same issue, the email from the form comes with subject FROM SUBMISSION and email no-reply. Cant create auto respond, email comes back as error. Anyone figured it out?

 

Thanks

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On 6/19/2020 at 9:44 AM, FRANKalonso said:

Was this ever resolved? I am having the same issue, the email from the form comes with subject FROM SUBMISSION and email no-reply. Cant create auto respond, email comes back as error. Anyone figured it out?

 

Thanks

no, this has not been resolved, very poor showing by squarespace 😕 , i suggest you submit a feature request by opening a ticket like i did. Hopefully this will push them to add this basic feature.

Edited by dotexe

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