Annaadolfo Posted October 25, 2019 Posted October 25, 2019 Hi guys, I'm working on a website using the Jaunt template but until I have it finished I set up a a lock screen password protected which was displayed fine when I typed the URL in google. But right now I check and google doesn't recognise my domain at all and of course it doesn't display any "coming soon" landing page. Can anyone help we to figure it our what the issue is? My domain is managed by Squarespace but right now is like the domain doesn't exist at all when I type the URL www.ploott.com or even type PLOOTT on the search box. I have attached the screenshot of the error I get as well as the lock screen I set up. I would really appreciate your help since I'm working as a freelance digital consulta and it looks really bad not even have a coming soon page for my studio, is like PLOOTT doesn't exist at all. Thanks a lot for your help in advance!!!
colin.irwin Posted October 25, 2019 Posted October 25, 2019 In the Squarespace backend go to the domain settings for your custom domain and check the DNS settings are correct. I'm Colin Irwin aka silvabokis. I've been a Squarespace designer & developer since 2013. You might want to check out my Squarespace Template Finder or read my Squarespace tips Speaking of tips, 💲I've got a tip jar. Feel free to throw a few quid into if you think I've helped you. If you're looking for a Squarespace developer Book a chat or Drop me a line - first meeting is always free
Annaadolfo Posted October 25, 2019 Author Posted October 25, 2019 2 minutes ago, colin.irwin said: In the Squarespace backend go to the domain settings for your custom domain and check the DNS settings are correct. Hi Colin, Thanks for getting back. I already checked the DNS before I wrote here, but I honestly can't see what is wrong. I'm a digital consultant/designer 🙂 Can you see anything ( I'm sure ) I did wrong? Also, I'll probably need a few customised tweaks on the template once I have all the content uploaded and the structure finalised, most likely in design, but I might need new functionality added too. Could you send me your rates please? Thanks a lot, Anna
colin.irwin Posted October 25, 2019 Posted October 25, 2019 All of the DNS settings on that screenshot relate to GSuite/Gmail. Are there any other settings? I'm Colin Irwin aka silvabokis. I've been a Squarespace designer & developer since 2013. You might want to check out my Squarespace Template Finder or read my Squarespace tips Speaking of tips, 💲I've got a tip jar. Feel free to throw a few quid into if you think I've helped you. If you're looking for a Squarespace developer Book a chat or Drop me a line - first meeting is always free
paul2009 Posted October 25, 2019 Posted October 25, 2019 @Annaadolfo this is something that Squarespace Customer Care can help you with over live chat. As they manage the domain, they can logon to your account to help you to troubleshoot issues You can reach out to them here. Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links. Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional.
colin.irwin Posted October 25, 2019 Posted October 25, 2019 After investigation it seems the original DNS connection had not taken properly. A reconnect got it working. I'm Colin Irwin aka silvabokis. I've been a Squarespace designer & developer since 2013. You might want to check out my Squarespace Template Finder or read my Squarespace tips Speaking of tips, 💲I've got a tip jar. Feel free to throw a few quid into if you think I've helped you. If you're looking for a Squarespace developer Book a chat or Drop me a line - first meeting is always free
Recommended Posts
Archived
This topic is now archived and is closed to further replies.