sw1223 Posted October 24, 2019 Posted October 24, 2019 This is directed at Squarespace, hopefully this is an acceptable section to place this complaint. I just wanted to say it is incredibly frustrating that, for the last week or so (maybe longer or shorter, I'm not sure) any time I google for a squarespace-related question and click on a search result, every single one of those links is now dead and I can't view the content unless I go into Google's cache. And none of the old topics were migrated to this forum as I discovered by searching for some of those old forum post titles. So if I really want help I have to ask the same questions all over again, which is a huge waste of time for everyone. Can you please bring back the archived support forum posts and/or figure out a better way to fix this?
tuanphan Posted October 24, 2019 Posted October 24, 2019 You should contact Squarespace Custom Care or Squarespace Forum Admin 😁 Email me if you have need any help (free, of course.). Answer within 24 hours. Or send to forum message Contact Customer Care - Learn CSS - Buy me a coffee (thank you!)
rab Posted October 24, 2019 Posted October 24, 2019 This has been really frustrating me as well. Thanks so much for mentioning the Google cache sw1223! 😀
colin.irwin Posted October 25, 2019 Posted October 25, 2019 There’s a chance that some of the topics that can’t be found on this site were actually imported but the on-site search is very poor so they are unfindable. Once Google has a good chew on this new forum they should start appearing in search. However, all of the link history which would give weight to frequently accessed Answers is now lost, so there is no guarantee that the new posts on here will have the same prominence. However, it’s true that Squarespace decided not to migrate everything from Answers to this forum. Although I can understand the reasoning for not importing Answers that are no longer relevant I do wonder whether any human eyes were passed over the posts when deciding if they should live or die. I'm Colin Irwin aka silvabokis. I've been a Squarespace designer & developer since 2013. You might want to check out my Squarespace Template Finder or read my Squarespace tips Speaking of tips, 💲I've got a tip jar. Feel free to throw a few quid into if you think I've helped you. If you're looking for a Squarespace developer Book a chat or Drop me a line - first meeting is always free
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