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Hi,

We are getting a ton of spam through our Contact Us form (link) - to the tune of 30 emails at a time. We added a ReCaptcha, but that doesn't seem to be helping at all. Is there a way to block an email domain, or something else we can do? I am brand new at this, so go easy on me! Sorry if this has been covered elsewhere - I couldn't find anything when I searched. 

Thanks,

Katie

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  • 1 month later...

The usual steps to stop spam are to add a Captcha to forms, and avoid showing email addresses on webpages. 
 

If you have a ‘Captcha’ installed then the spam is being created by hand, not by bots. These are probably low paid humans in another country and so there is not a ‘solution’ to this. Depending on the severity and the way the form is being used, one workaround might be to add a field to the form that automatically logs the IP address of the user’s device. If you find that the spam is always being generated from the same range of IP addresses, you could then take steps to block these from visiting your site. 

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  • 4 weeks later...
5 hours ago, racheldesjardins said:

Would anyone mind sharing how they added?

Take a look at Adding Google reCAPTCHA to forms.

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About: Squarespace Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
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  • 1 year later...

Hi!

One thing that has worked for us in the past (other than Google reCAPTCHA) was to ask a simple question in the last form field that has to equal an exact letter, phrase or number (i.e. "What is 5 + 5?" or "What is the first letter of our company name, John Lynch Builder, LLC?"). This idea seemed a little silly, so we added an explanation "Please answer the following question to help us prevent spam from getting sent to our inbox:"

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  • 2 months later...
On 5/18/2021 at 6:30 PM, JohnLynchBuilderLLC said:

Hi!

One thing that has worked for us in the past (other than Google reCAPTCHA) was to ask a simple question in the last form field that has to equal an exact letter, phrase or number (i.e. "What is 5 + 5?" or "What is the first letter of our company name, John Lynch Builder, LLC?"). This idea seemed a little silly, so we added an explanation "Please answer the following question to help us prevent spam from getting sent to our inbox:"

John how do you do this with squarespace forms?

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  • 3 months later...

@paul2009 I receive a lot of, what seems to be, automated spams even though the site uses Captcha. I've added a screenshot of the emails I get. All the emails are exactly the same: the name is repeated twice, and there are arbitrary words in the form fields. Any idea how they're able to send this? I receive multiple emails every day. I don't know how I could filter these away... I wish Gmail filters supported regex. 🙂

image.png.27ff25780ccd3eea8663ebd690fec721.png

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2 hours ago, Arandano said:

I receive a lot of, what seems to be, automated spams even though the site uses Captcha.

I recommend you contact Squarespace Customer Care because the quoted email address is on a SPAM Blacklist. Squarespace Forms normally block form submissions when they include a blacklisted email address, but that obviously isn't happening here.

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About: Squarespace Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™.
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

Buy me a coffee

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