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Abandon Cart Email

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Posted (edited)

It might be theoretically possible to design and develop your own implementation, though the cost might exceed a couple year's worth of the difference between Squarespace plans. In addition, once you get into sending emails, usually a third-party service of some kind is engaged (and therefore additional ongoing service fees), so the savings might be quite minimal. What plan are you on now? Do you use customer accounts and, if not, how would you go about getting the user's email address? How many emails would you anticipate sending per month?

Edited by brandon

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  • 11 months later...
Posted

Hi, Do you know if I upgrade my squarespace so I can send the abandoned cart emails will I be able to see the sent emails in a list of who they were sent to?

  • 8 months later...
Posted
On 10/8/2020 at 3:37 AM, Hannah12345 said:

Hi, Do you know if I upgrade my squarespace so I can send the abandoned cart emails will I be able to see the sent emails in a list of who they were sent to?

I was wondering this as well. Can we see who they're sent to and when?

Posted
On 10/8/2020 at 11:37 AM, Hannah12345 said:

Do you know if I upgrade my squarespace so I can send the abandoned cart emails will I be able to see the sent emails in a list of who they were sent to?

No, you cannot see a list of abandoned customers’ email addresses.

Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional.

  • 9 months later...
Posted

Is there a code that enables you to view the email addresses of the customers who abandoned the cart? Even with the premium subscription I am not able to do so.

Posted
23 minutes ago, Hriam said:

Is there a code that enables you to view the email addresses of the customers who abandoned the cart?

No, not at this time.

Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional.

  • 10 months later...
Posted

can you manually trigger an abandoned cart email to go out if the customer abandoned within a week? I just upgraded but have three recoverable over the previous 7 days.

Posted
8 hours ago, awmw_studio said:

can you manually trigger an abandoned cart email to go out if the customer abandoned within a week?

Abandoned Checkout emails are automatically sent 24 hours after a checkout is abandoned. Abandoned checkout isn't configurable (it is either on or off) so this isn't something that you can tweak.

Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional.

  • 10 months later...
Posted

Is there/will there ever be a way to automatically send more than one follow up email when someone abandons their carts? I feel like I'm losing on a lot of sales because there's not enough following up (I know that can be annoying... but it works)!

  • 6 months later...
Posted

Is it just me? 
I am getting more and more frustrated with Squarespace. I currently have a basic plan. I am an artist and so my sales online are few and far between as I sell mainly through galleries. However, I find that I have a lot of abandoned carts and so I am investigating the abandoned cart reminder. For that privilege it looks like I have to upgrade to Advanced? Even though I do not need most of the features. I have already paid for the upgraded email plan. I don't use half the features on the basic plan. 

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