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Video not playing on iPhone X with version 7.1

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I'm working on a site using SS 7.1 and I'm having issues with video playing properly on iPhone X. Has anyone else had problems with this and is there a solution? All other devices seem ok now (there were issues recently that seem to have been resolved). Video is hosted on Vimeo.

Site is https://pendower-beach.squarespace.com

I can send login password if anyone can help me out with this.

Edited by designroomc
Initial Revision

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I'm having the same problem with background video hosted by Vimeo. The iPhone X with SS v7.1 are not autoplaying the background video on an index page.  All other iPhones are playing the background video fine.  

Edited by bluedev

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Hi Squarespace, if you have any definition of this problem, please let us know. Maybe we can help with creating the solution. 

Problem symptoms: 

  • Squarespace 7.1
  • iPhone X (Google Pixel 4 may be a problem too, needs confirmation) All other phones work
  • Background video hosted at Vimeo 
  • Background video does not auto play, only fallback image loads

More background

  • Low power mode off, phones fully charged
  • No console errors detected
  • Vimeo adaptive bitrates working on other devices
  • The endpoints confirmed to work as expected
    • iPad Pro, iPad, Chrome Mac, Chrome PC, Edge, Safari
    • Chrome dev simulator of Google and Apple mobile devices.
    • Safari dev simulator of Apple devices.


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