How do I delete .pdf files when they are not visible in the file drop down menu?

On 11/13/2019 at 11:19 AM, TerrySilver said:

It seems ridiculous there isn't some sort of file manager to access all your files.

 

@TerrySilver @bekaRoo @imichaud @myrto

I agree that there should be a built-in file manager that allows us to access all our files. However, until Squarespace provide one, there is a third party tool now that gives you this functionality. I used it today to delete files that couldn't otherwise be reached. ✅

Anyone who builds Squarespace websites should consider a version of this. I've used the PRO version of SquarespaceWebsites Tools Extension since the beginning. It was great then, but it just keeps improving. 

Yes! It's sort of hidden. Design > Custom CSS. At the bottom, you'll see a Manage Custom Files button. You can view and delete unused files from there.

Hi @christyprice , thanks for the reply.

I was not referring to the CSS files, but rather other files that I've uploaded as links.

When you add a link you can either link to an existing page, another webpage or a file. And then you upload the file from your computer. This is what I'm trying to see - all the files that were ever uploaded on my site, in one central location. At the moment I can't find all of them and cannot delete the old ones. They still show up on Google.

ThanksMyrto

I too am having this problem. The Link Editor dialog shows only 20 files. How do I delete files that don't show up there? Because i need to replace the files with updated ones without creating new hyperlinks. 

I’m having the same issue! And @christyprice, unless I’m mistaken, the method you’re describing only works for files also uploaded that way.

I am having this same exact issue. This problem with the file system seems like some kind of bug but I don't know if they are fixing it or what. I did find this help doc that tells you to send them an email and they'll delete them for you so I wanted to share it with other folks having this issue: https://support.squarespace.com/hc/en-us/articles/205812748-Image-and-file-URLs-in-Squarespace#toc-remove-an-image-or-file-url

I need an answer to this problem as well. It seems ridiculous there isn't some sort of file manager to access all your files.

I have some files that I've already uploaded and since then I have uploaded another 20 files. Now I'm trying to create hyperlinks to the ones uploaded earlier and I can't access them from the list, because it only shows 20 files. 

I could re-upload them but what is the point of duplicating work like this?

You can normally see ALL files but because of a bug you can only see the first 20 files in the list. I encountered this issue today (seven weeks it was mentioned above!) and reported it to Customer Care today.

They weren't already aware of it, which shows how important it is for you to report issues to Customer Care rather than on the public forum. This forum is not monitored for issues or requests. It is essential that you log a ticket with Customer Care directly.

Update:
Engineers are now aware of the issue and hope to have a fix in place soon.

Note that the priority given can often depend on the number of users impacted. If you are affected by this, please reach out to Customer Care.

Thanks @paul2009

Which category in the Customer Service drop down menus did you report it in? So it is filed as the same issue and bumped up in the queue?

@myrto I wouldn’t worry about the categorisation because I have a different category available to me.