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DCHook

URL Mappings unreliable

Question

I'm seeing some pretty unreliable behavior from the URL Mappings (within the Advanced Settings).

I believe it is configured correctly but I'm seeing failures "We couldn't find the page you were looking for." probably 70% of the time. It always works the first time that I go there then fails probably 5-6 times and eventually works again at some point only to start failing again.

Needless to say, I need this to work 100% of the time.

Anyone else see this behavior?

Edited by DCHook
Initial Revision

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We'd like to help but it is impossible to do so without more information. When you are posting a question, please ensure you include a working link to the page on your site and the steps you’ve taken so far. If your site isn't live yet, please set a site password and tell us what it is.

If Squarespace is not working as it should, Customer Care should always be your first stop for questions. You can reach out to them here.


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Thanks for your reply. You're probably right -- I should have put an example and will do so shortly.

But, because of the high failure rate, I thought maybe it was such a common issue that other folks had seen this and would quickly confirm the behavior.

I'll post an example shortly and I do also have an issue submitted to Customer Support.

Thank you.

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Thanks for your reply. You're probably right -- I should have put an example and will do so shortly.

But, because of the high failure rate, I thought maybe it was such a common issue that other folks had seen this and would quickly confirm the behavior.

I'll post an example shortly and I do also have an issue submitted to Customer Support.

Thank you.

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Just wanted to post a quick update here.

I've confirmed with SS customer support that this is a confirmed "known behavior".

They are currently working on a fix.

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