I am having issues with receiving customer notification emails to my desired email address (hello@karastone.com.au). When an order is placed, the "new order" emails aren't coming through to this address.
I think it might be because I'm not using the default no-reply email address for "from email". However when I went to change this, it won't actually let me save the address "no-reply@squarespace.com" instead of "hello@karastone.com.au". Does anyone know why that is?
Also, if anyone has any other ideas about why I might not be receiving emails to this address I'm all ears. For reference, the admins on the account are all receiving the "new order" emails - they're just not coming through to the "hello@karastone.com.au" address.
To check your email address and notification settings are correct, go to
https://account.squarespace.com
Click on your avatar icon (top-right) and then choose Account & Security. Check/change y
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alexcampbell 0
I am having issues with receiving customer notification emails to my desired email address (hello@karastone.com.au). When an order is placed, the "new order" emails aren't coming through to this address.
I think it might be because I'm not using the default no-reply email address for "from email". However when I went to change this, it won't actually let me save the address "no-reply@squarespace.com" instead of "hello@karastone.com.au". Does anyone know why that is?
Also, if anyone has any other ideas about why I might not be receiving emails to this address I'm all ears. For reference, the admins on the account are all receiving the "new order" emails - they're just not coming through to the "hello@karastone.com.au" address.
See screenshot here: https://screencast.com/t/IoXupVH9
Edited by alexcampbellLink to post
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To check your email address and notification settings are correct, go to https://account.squarespace.com Click on your avatar icon (top-right) and then choose Account & Security. Check/change y
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