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Can't save the default "no-reply" Squarespace email address for "from email" field


alexcampbell

Question

I am having issues with receiving customer notification emails to my desired email address (hello@karastone.com.au). When an order is placed, the "new order" emails aren't coming through to this address.

I think it might be because I'm not using the default no-reply email address for "from email". However when I went to change this, it won't actually let me save the address "no-reply@squarespace.com" instead of "hello@karastone.com.au". Does anyone know why that is?

Also, if anyone has any other ideas about why I might not be receiving emails to this address I'm all ears. For reference, the admins on the account are all receiving the "new order" emails - they're just not coming through to the "hello@karastone.com.au" address.

See screenshot here: https://screencast.com/t/IoXupVH9

Edited by alexcampbell
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5 answers to this question

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Check your account settings within Squarespace to ensure your email address is shown correctly. Then check your inbox spam folders.

If you don’t see any issues, contact Squarespace Customer Care directly.

sf-digital-signature-logo-email145.png.46606a2288a2847f44d81b9b7b58f3a5.png
Hi! I'm Paul, an independent Squarespace Consultant since 2007 and founder of SF Digital, building the features that Squarespace didn't include. Our mini-extensions allow you to pick dates in any format, show prices in other currencies, take orders without payment or improve your cartI value honesty, integrity, transparency and respect . Links in my posts may refer to SF Digital products or may be affiliate links.

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To check your email address and notification settings are correct, go to

https://account.squarespace.com

Click on your avatar icon (top-right) and then choose Account & Security. Check/change your email address here.

Next choose Notifications and ensure that store notifications are enabled for the required website. Notification settings are configured on a site by site basis.

sf-digital-signature-logo-email145.png.46606a2288a2847f44d81b9b7b58f3a5.png
Hi! I'm Paul, an independent Squarespace Consultant since 2007 and founder of SF Digital, building the features that Squarespace didn't include. Our mini-extensions allow you to pick dates in any format, show prices in other currencies, take orders without payment or improve your cartI value honesty, integrity, transparency and respect . Links in my posts may refer to SF Digital products or may be affiliate links.

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As the owner, I want my Squarespace settings to be registered to my personal email address. I just want the NEW ORDER emails to go through to my business email address (as well as my personal). If I change the email in my settings to be my business email, wouldn't that mean I would not receive any more emails—whether they be customer notification emails or seperate Squarespace admin emails—to my personal address? This just seems fraught with danger and as an owner of a website, I should be able to nominate the address in which those notification emails go to. Which is what I thought the section from the last screen shot was for?

Edited by alexcampbell
Initial Revision
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Rather than change your owner email, you can simply add your business email by adding a new contributor using this email, and give it appropriate permissions. The owner and this new account can then receive notifications. If you need more help with this, I suggest you contact Squarespace Customer Care. You can reach out to them here.

sf-digital-signature-logo-email145.png.46606a2288a2847f44d81b9b7b58f3a5.png
Hi! I'm Paul, an independent Squarespace Consultant since 2007 and founder of SF Digital, building the features that Squarespace didn't include. Our mini-extensions allow you to pick dates in any format, show prices in other currencies, take orders without payment or improve your cartI value honesty, integrity, transparency and respect . Links in my posts may refer to SF Digital products or may be affiliate links.

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