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FORUM UPDATE: Squarespace Answers is relaunching as Squarespace Forum!

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What’s happening

We’re excited to announce that later this month, Squarespace Answers will relaunch as Squarespace Forum! The new forum will retain the Q&A-based topics Answers currently serves, and will also include space for open discussions about using Squarespace. As part of this transition, we’re moving the forum to a new platform that offers improvements we feel will strengthen our community.

Why we’re doing this

We want to build a welcoming community for Squarespace users of all experience levels. By expanding the forum beyond the Q&A format, we hope to generate more nuanced and informative discussion around topics like site design, page structure, and web best practices.

We're renaming this community from Answers to Forum so we can help customers better find the support channel they need and open our community to discussion topics our Customer Support team doesn't currently serve. Our new forum platform will have better search and spam moderation so you can more easily find and engage with the posts and content that are relevant to you.

Finally, in the six years since Answers debuted, Squarespace has changed a lot: we’ve implemented new features and built robust tools that remove some of the need to add custom code. Users who stumble on an old Answers post might implement an unnecessarily complex solution or miss a feature that would work for their needs. This refresh gives us a chance to ensure users see only the most up-to-date information about Squarespace.

What you should expect

You’ll log into the new forum at forum.squarespace.com; two weeks after launch, visiting Squarespace Answers will redirect you to the new URL. Squarespace Forum uses single sign-on, which means you’ll log in to the forum using your Squarespace login credentials (including social sign-on with Google, Facebook, or Twitter), and your new Squarespace Forum account will have the badges and trust levels you’ve earned in Answers. To ensure your account is seamlessly migrated, see “What we need from you” below.

We’re migrating recent Answers posts and older posts that remain particularly relevant or popular to the new forum. Older posts with outdated information and posts that never received a useful answer won’t move to the new forum. If one of your posts isn’t included in the migration and you’re still looking for an answer, you’re welcome to post the question again on the new forum.

To complete the migration, Answers will be placed in a read only state for no longer than one week. Answers will be in read-only beginning Monday, September 30.

What we need from you

To ensure you can access your account information on the new platform, the email address for your Squarespace account and Answers forum account must be the same. Review your Answers profile by clicking your username in the top-right and selecting Profile from the drop-down menu. To update your email address, click the Edit button in the top-right of your profile. You can review your Squarespace account email from the Account Dashboard.

If you don’t update your Answers account email to match your Squarespace email prior to September 13, 2019, you’ll have two forum accounts; one per email address. You’ll then need to contact Squarespace to merge your forum accounts.

Additionally, our new forum platform has different username parameters, so your username may be modified if it contains spaces, special characters, or conflicts with another user’s. You’ll be able to update your username when you log into the new forum.

If you have any questions, please reach out through our Contact page.

Thank you,

The Squarespace Community Team

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