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Move domain request failed

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My client used a squarespace domain and is upgrading her site. Both exist on SS but the domain transfer keep getting an error message Moved request failed try again later. I ran down the list of things that could be wrong and still no resolve. Any suggestions?

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Squarespace Customer Care should always be your first stop for questions about your site or account. You can reach out to them here.

About me: I'm Paul. A SQSP User for 18 yrs, I joined Circle when it launched in 2016 and have been a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing expertise and extensions to supercharge your Squarespace website. 
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@Paul2009 I did , but given that it was a Sunday I think the responses were not available. I recieved a response this morning and I'm hoping very much to be able to launch my client's new site today and resolve the issue. Thanks for you response.

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@Paul2009 I did , but given that it was a Sunday I think the responses were not available. I recieved a response this morning and I'm hoping very much to be able to launch my client's new site today and resolve the issue. Thanks for you response.

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