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I followed the guide for creating a subdomain, but I don't know how to access it.

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Hi,I just created a subdomain for my site for a product that isn't like the products on my primary site. However, there doesn't seem to be a guide for configuring it. I tried to access the subdomain from google, but Google says the site can't be found.

I tried adding the subdomain's name to my squarespace url after /config/ . but that didn't work.

It's Sunday night. Do I simply have to wait 24 hours and it will magically appear in my primary's design panels?

Thank you,


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Subdomains can be great for a second website, but there’s little point in adding one to an existing site. When a user visits it, they will be redirected to the primary domain of the website.

If you provide some more details - including the URL then the community can provide further information.

About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. 
Content: Links in my posts may refer to SF Digital products or may be affiliate links.
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