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rberger22

How to correct contact form email address

Question

Messages from visitors using my website contact template are being forwarded to the wrong e-mail even though the correct email is listed on the contact page. How do i correct this routing problem?

Visitor messages submitted via my website "Contact" page are being forwarded to the wrong email even though the correct email is shown on the contact page. How do i correct this email routing issue? Thanks

Edited by Paul2009

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To send form submissions to a different email address, use the following steps:

1. Edit the Form.

2. Click on the Storage tab of the form editor.

3. Click the 'X' icon next to the email address that currently appears.

4. Enter a different email address.

5. Click Connect. The address field will display Sending to when it's successfully connected.

6. Click Apply to save your changes.

 

If this doesn't help contact Squarespace Customer Care. You can reach out to them here.

Edited by paul2009
(Old post was deleted by Squarespace)

World-class Squarespace Developer and Squarespace Circle Leader with a strong reputation on the Squarespace Forum.
I'm trusted by hundreds of Squarespace users worldwide, including designers, freelancers, business owners and big agencies.

I can tackle anything from small tweaks to full websites and I'm available for short and long bookings (min. 1 hour).
Book via my website giving as much notice as possible. Note that I'm usually booked six weeks in advance for jobs longer than an hour.
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