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YouTube banner video not loading on mobile device and fallback image does not show either


Posted (edited)

I just went live with a website (www.providancepac.com) and I'm having several issues with the YouTube banner videos not loading both on mobile devices and one in Chrome on MacBook Pro.

  1. On IPhone in Safari the Video does not load and fallback image is a solid color.
  2. On Samsung phone in Chrome video will play but I have to click the website logo and then video plays but not always.
  3. On Ipad in Safari & Chrome fallback image shows but no video.
  4. On Macbook Pro in Chrome video does not play until I reload the site by clicking the logo.

Not finding a fix for these issues in the forum topics I have searched so far. Any suggestions are much appreciated.

Edited by hwitherspoon

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