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No email responses in forms

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  • 2 weeks later...
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I have been messaging with Squarespace support on this issue. Apparently, the IP addresses Squarespace uses have been flagged by SpamCop (Squarespace confirmed this). I am no longer receiving emails from at least four of my Squarespace websites. I whitelisted the IP addresses Squarespace recommended, but it has not solved the issue. Fortunately, I am logging emails to a Google Doc as a backup, and that log is still receiving/recording submissions. Seems like a MAJOR PROBLEM on Squarespace's end, which has been going on for at least a week.

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Thanks for asking and replying. I have had the same issue - no web enquiry forms coming through for over a week now. No reply from Squarespace other than an automated email saying they're inundated with enquiries. My web forms were meant to direct to a POP2 account; I have now backed up the submissions to google drive.

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