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Choppy, jumpy mobile scrolling


SDAgency

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So I've asked the "Customer Care" team a few times about this issue.

Site scrolls fine on desktop but on mobile it is choppy and jumps up and down as you go by different content.

I've tried experimenting with parallax content on and off and other things, but it still happens. And quite frankly, just turning off parallax wouldn't be a "solution" really.

So the answer I always get is, "We're aware of this, but no ETA on a fix." That's just not acceptable. So I'm posting this to see if anyone has had any success with any hack to improve how jumpy things are on mobile.

We predominantly use Sonora and Mojave templates. Perhaps it isn't as bad on some templates?

Thanks.

Edited by Paul2009
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That code injection stopped working for some reason.

We have also tried this in Custom CSS:@media only screen and (max-width: 720px) { figure[style] { transform: initial !important; } }

You can edit 720 to be whatever your breakpoint is. But this also has limited success.

Found another post that says this is due to cutting on fixed navigation in Styles. As a test we have disabled that, and for now that does seem to remove the jumpiness.

So it amazes us Squarespace techs have known about this for at least a year or two and can't figure out how to make mobile scrolling better. I would think it's in their best interest to have sites work great on mobile. No?

Will report back any new findings.

Edited by SDA
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Hi SD,

I've exactly the same problem! So what I did is disable parallax on mobile, but only on mobile phones. 

I really need to fix the problem on tablet, that choppy and jumping it's really annoying! 

I've look at your link for the hack but I didn't find any answer about it, if possible can you perhaps let me get to that hack or any other solution you've found?

I'm dying to solve this problem :(  and by the way,  it's actually ridiculous they're not fixing this problem! We pay for a product that's not work as it should.

Thanks

 

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34 minutes ago, LucasCetti said:

Hi SD,

I've exactly the same problem! So what I did is disable parallax on mobile, but only on mobile phones. 

I really need to fix the problem on tablet, that choppy and jumping it's really annoying! 

I've look at your link for the hack but I didn't find any answer about it, if possible can you perhaps let me get to that hack or any other solution you've found?

I'm dying to solve this problem :(  and by the way,  it's actually ridiculous they're not fixing this problem! We pay for a product that's not work as it should.

Thanks

 

If you share link to your site, we can check easier.

You can send your question to my email to get detail answer. / How to Setup Password & Share URL 

-- I came back. Will answer soon.

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Hi tuanphan,

here is the link to my site https://www.matteocherubino.com/

The issue I need to solve is on tablet device where the parallax on the second video background and on the image by the footer is very choppy and jumping.

On desktop works fine, on mobile phone I've disabled parallax to avoid the problem.

Thank you!

 

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