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svenolaf

How do I resend a contributor invitation?

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Posted (edited)

I've created a contributor and sent an invitation but the client hasn't received or can't find it so I'm trying to work out how to resend. I've since made this contributor the 'Owner' and when I go back to Permissions it says that this contributor Last Logged In - Just now which is not the case, maybe I should've waited till the invitation had been accepted.

How can I send another invitation or troubleshoot this situation?

Edited by svenolaf
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Posted (edited)

Thanks @tuanphan I've tried that, 24hrs ago, still waiting. Unfortunately I'm in Australia and the Chat option is unavailable or I'd use that :(

Edited by svenolaf
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Posted (edited)

If the invited contributor hasn't received the invitation email you can send it manually from your own email. To do this, click Settings, and then click Permissions. Click their contributor profile under Invites Sent and copy the Invitation Link into a new email and then send it to them.

For more information, see Inviting a contributor.

Edited by Paul2009

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If the invited contributor hasn't received the invitation email you can send it manually from your own email. To do this, click Settings, and then click Permissions. Click their contributor profile under Invites Sent and copy the Invitation Link into a new email and then send it to them.

For more information, see Inviting a contributor.


If a response has helped you, please give thanks using the  like-20-mag.png.3997345d620e40b4760b5d7a667cad54.png button.
Need personalised help? I'm a professional Developer who works with Designers internationally. You can book me via my company's website. www.sf.digital

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Thanks for taking the time to help Paul, the thing is that it's indicating that this contributor is already logged in which they are not so there is no option to view an invitation link or anything else for that matter, clicking on the contributor does nothing. This contributor is marked as Owner.

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Thanks for taking the time to help Paul, the thing is that it's indicating that this contributor is already logged in which they are not so there is no option to view an invitation link or anything else for that matter, clicking on the contributor does nothing. This contributor is marked as Owner.

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The owner is a special type of account and cannot be 'invited'.

As the owner they must have already logged on to Squarespace at some point. If they have forgotten their logon details they should go to the website, click Esc and then choose 'forgotten password. A link will be emailed to them to allow them to set their password.


If a response has helped you, please give thanks using the  like-20-mag.png.3997345d620e40b4760b5d7a667cad54.png button.
Need personalised help? I'm a professional Developer who works with Designers internationally. You can book me via my company's website. www.sf.digital

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They say that they haven't but it does look like they have, who knows.The 'forgotten password' is a very good idea and I'm getting them to try it, we'll see how we go.Thanks for your help.

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