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Can't switch Template to Carson

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I cannot, by the life of me, switch my website's template to certain ones like Carson. It just wouldn't show it in any of the categories. How do I fix this?

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Squarespace Customer Care should always be your first stop for questions about your site or account. You can reach out to them here.

About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥.
Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. 
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