marinazurkow 0 Posted July 5, 2019 (edited) I have checked the setting recommended: "If you add the Instagram Block, check Download Data in your Connected Accounts to automatically sync photos from Instagram. " and the IG block is stuck a few posts back. Any thoughts? Edited July 5, 2019 by marinazurkow Initial Revision Share this post Link to post
zay 33 Posted July 5, 2019 Have you tried clearing or cookies or checking on another browser? Share this post Link to post
paul2009 29,216 Posted July 5, 2019 Squarespace Customer Care should always be your first stop for questions about your site or account. You can reach out to them here. This forum is for help with things that are outside the scope of Squarespace support such as code solutions, integrations, and workarounds. Answers are provided by the Squarespace customer community; we cannot logon to your site to troubleshoot issues. Hi, I'm Paul, founder of SF Digital, a specialist company building the features that Squarespace didn't include. I am a Squarespace Expert and Squarespace Circle Leader with a strong reputation on the Squarespace Forum. I'm trusted by thousands of Squarespace users worldwide, including designers, freelancers, business owners and agencies. My extensions add capabilities to Squarespace websites around the globe. They include the Enquiry Form Extension, Datepicker Extension and Age Verification Extension. Need a custom Squarespace extension? Tell me about the functionality you need. Note that some links in my posts may be affiliate links. Book a Squarespace Expert when you need help. Share this post Link to post
Riblet 0 Posted July 30 On 7/5/2019 at 10:43 AM, paul2009 said: Squarespace Customer Care should always be your first stop for questions about your site or account. You can reach out to them here. This forum is for help with things that are outside the scope of Squarespace support such as code solutions, integrations, and workarounds. Answers are provided by the Squarespace customer community; we cannot logon to your site to troubleshoot issues. I’m having the same trouble and they don’t seem to have any relevant accessible info about the question. Thanks for your idea though. Anyone actually have a solution for this problem? Share this post Link to post
paul2009 29,216 Posted July 30 2 hours ago, Riblet said: Anyone actually have a solution for this problem? This is a known issue that they've been working on implementing a fix for. It isn’t something that the community can solve. Hi, I'm Paul, founder of SF Digital, a specialist company building the features that Squarespace didn't include. I am a Squarespace Expert and Squarespace Circle Leader with a strong reputation on the Squarespace Forum. I'm trusted by thousands of Squarespace users worldwide, including designers, freelancers, business owners and agencies. My extensions add capabilities to Squarespace websites around the globe. They include the Enquiry Form Extension, Datepicker Extension and Age Verification Extension. Need a custom Squarespace extension? Tell me about the functionality you need. Note that some links in my posts may be affiliate links. Book a Squarespace Expert when you need help. Share this post Link to post
ArnMlr 2 Posted July 30 12 hours ago, paul2009 said: This is a known issue that they've been working on implementing a fix for. It isn’t something that the community can solve. Clearly it isn't an issue that squarespace can solve either. 2 Ecoglyph and GBD reacted to this Share this post Link to post
Ecoglyph 0 Posted August 1 (edited) I'm having the same issue... Just reconnected the Instagram account and it's still not updating. Having a really bad day with Squarespace today. Shopify next??? Edited August 1 by Ecoglyph Share this post Link to post
paul2009 29,216 Posted August 5 Hi, I'm Paul, founder of SF Digital, a specialist company building the features that Squarespace didn't include. I am a Squarespace Expert and Squarespace Circle Leader with a strong reputation on the Squarespace Forum. I'm trusted by thousands of Squarespace users worldwide, including designers, freelancers, business owners and agencies. My extensions add capabilities to Squarespace websites around the globe. They include the Enquiry Form Extension, Datepicker Extension and Age Verification Extension. Need a custom Squarespace extension? Tell me about the functionality you need. Note that some links in my posts may be affiliate links. Book a Squarespace Expert when you need help. Share this post Link to post
