instagram block is not updating

I have checked the setting recommended:

"If you add the Instagram Block, check Download Data in your Connected Accounts to automatically sync photos from Instagram. "

and the IG block is stuck a few posts back. Any thoughts?

Have you tried clearing or cookies or checking on another browser?

Squarespace Customer Care should always be your first stop for questions about your site or account. You can reach out to them here.

This forum is for help with things that are outside the scope of Squarespace support such as code solutions, integrations, and workarounds. Answers are provided by the Squarespace customer community; we cannot logon to your site to troubleshoot issues.

On 7/5/2019 at 10:43 AM, paul2009 said:

Squarespace Customer Care should always be your first stop for questions about your site or account. You can reach out to them here.

This forum is for help with things that are outside the scope of Squarespace support such as code solutions, integrations, and workarounds. Answers are provided by the Squarespace customer community; we cannot logon to your site to troubleshoot issues.

I’m having the same trouble and they don’t seem to have any relevant accessible info about the question. Thanks for your idea though.

Anyone actually have a solution for this problem?

2 hours ago, Riblet said:

Anyone actually have a solution for this problem?

This is a known issue that they've been working on implementing a fix for. It isn’t something that the community can solve.

12 hours ago, paul2009 said:

This is a known issue that they've been working on implementing a fix for. It isn’t something that the community can solve.

Clearly it isn't an issue that squarespace can solve either.

I'm having the same issue...  Just reconnected the Instagram account and it's still not updating.  Having a really bad day with Squarespace today.  Shopify next???

Any status on this?

On 8/5/2020 at 10:19 AM, paul2009 said:

 

I tried to "Reset Data" on my 7.0 site which resulted in showing even older Instagram posts. Until Squarespace successfully fixes this malfunction I will not have my Instagram feed on my site. Keep us posted!!

Any update? I continue to have to manually add a new IG block to my client's sites to get it to update.

-Scott

56 minutes ago, indy said:

Any update? I continue to have to manually add a new IG block to my client's sites to get it to update.

-Scott

Had the same problem. This video tutorial helped. Now all sorted.

An update would be nice. My instagram block is frozen. Doesn't make sense this way. Wish for Squarespace to fix this soon!