marinazurkow Posted July 5, 2019 Share Posted July 5, 2019 I have checked the setting recommended: "If you add the Instagram Block, check Download Data in your Connected Accounts to automatically sync photos from Instagram. " and the IG block is stuck a few posts back. Any thoughts? Link to comment
zay Posted July 5, 2019 Share Posted July 5, 2019 Have you tried clearing or cookies or checking on another browser? Link to comment
paul2009 Posted July 5, 2019 Share Posted July 5, 2019 Squarespace Customer Care should always be your first stop for questions about your site or account. You can reach out to them here. This forum is for help with things that are outside the scope of Squarespace support such as code solutions, integrations, and workarounds. Answers are provided by the Squarespace customer community; we cannot logon to your site to troubleshoot issues. About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥. Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links. Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional. Link to comment
Guest Posted July 30, 2020 Share Posted July 30, 2020 On 7/5/2019 at 10:43 AM, paul2009 said: Squarespace Customer Care should always be your first stop for questions about your site or account. You can reach out to them here. This forum is for help with things that are outside the scope of Squarespace support such as code solutions, integrations, and workarounds. Answers are provided by the Squarespace customer community; we cannot logon to your site to troubleshoot issues. I’m having the same trouble and they don’t seem to have any relevant accessible info about the question. Thanks for your idea though. Anyone actually have a solution for this problem? Link to comment
paul2009 Posted July 30, 2020 Share Posted July 30, 2020 2 hours ago, Riblet said: Anyone actually have a solution for this problem? This is a known issue that they've been working on implementing a fix for. It isn’t something that the community can solve. About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥. Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links. Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional. Link to comment
ArnMlr Posted July 30, 2020 Share Posted July 30, 2020 12 hours ago, paul2009 said: This is a known issue that they've been working on implementing a fix for. It isn’t something that the community can solve. Clearly it isn't an issue that squarespace can solve either. Link to comment
Ecoglyph Posted August 1, 2020 Share Posted August 1, 2020 I'm having the same issue... Just reconnected the Instagram account and it's still not updating. Having a really bad day with Squarespace today. Shopify next??? Link to comment
paul2009 Posted August 5, 2020 Share Posted August 5, 2020 About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥. Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links. Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional. Link to comment
AndreaLangeDesign Posted August 28, 2020 Share Posted August 28, 2020 On 8/5/2020 at 10:19 AM, paul2009 said: I tried to "Reset Data" on my 7.0 site which resulted in showing even older Instagram posts. Until Squarespace successfully fixes this malfunction I will not have my Instagram feed on my site. Keep us posted!! Link to comment
indy Posted October 21, 2020 Share Posted October 21, 2020 Any update? I continue to have to manually add a new IG block to my client's sites to get it to update. -Scott Link to comment
leplla Posted October 21, 2020 Share Posted October 21, 2020 56 minutes ago, indy said: Any update? I continue to have to manually add a new IG block to my client's sites to get it to update. -Scott Had the same problem. This video tutorial helped. Now all sorted. Link to comment
Schirm Posted October 23, 2020 Share Posted October 23, 2020 An update would be nice. My instagram block is frozen. Doesn't make sense this way. Wish for Squarespace to fix this soon! Link to comment
Featured Comment Susana_SQSP Posted October 23, 2020 Featured Comment Share Posted October 23, 2020 Hey everyone, Thanks for posting about what you've experienced with the Instagram Block. For any issues you might still be experiencing with that block on your site, please reach out to the Squarespace Customer Support team directly for personalized assistance. With this, we will be closing this post. Link to comment
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