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nh43de

Why do images lose color on upload?

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I have this big problem that affects the quality of the user experience, for uploaded photos.

The original photo color (left) is degraded or decolorized after being uploaded (right).

NOTE: this is not in a gallery or behind some overlay, this is the actual .jpg image accessed directly from the Squarespace CDN after being uploaded. You can see on the right the colors are clearly de-saturated compared to the original.

Any suggestions?

alt text

capture.jpg.4bef729ac25c8204210428f9d44e126b.jpg

Edited by nh43de
Initial Revision

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Squarespace Customer Care should always be your first stop for questions about your site or account. You can reach out to them here.

This forum is for help with things that are outside the scope of Squarespace support such as code solutions, integrations, and workarounds. Answers are provided by the Squarespace customer community; we cannot logon to your site to troubleshoot issues.


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