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Found 7 results

  1. Hi, my client needs the ability to add a one-time set up fee to a subscription. I've created a subscription and a product for the set up fee. Selecting the subscription bypasses to checkout, which leaves any other items in the cart. Is there a workaround to checkout both at the same time? Looks like Stripe itself has this ability, but might require some development work which I'd like to avoid if possible. If not, do you have a suggestion of an external service that works with Squarespace that would fulfill this requirement?
  2. Hello, I am trying to add a coffee subscription service to my shop. My option seems to be creating a separate product of each type of subscription, but this quickly becomes cluttered and unwieldy. I'd like a simple form similar to this: https://shop.squaremilecoffee.com/pages/subscriptions or this: https://www.deargreencoffee.com/collections/subscriptions Is possible to recreate this directly in squarespace or would this require a plug in or coding? Any help will be gratefully received! Thanks, Eion
  3. Opt-in for automated welcome email works perfectly if sign up comes from desktop, but Confirm your subscription from no-reply@squarespace.com upon signing up to clients opt-in leads to 404 page when you click 'confirm subscription'. This obviously inhibits potential subscribers (from mobile) to sign up to mailing list. Client website: https://www.rachelharville.com/ Any genius wholeheartedly appreciated!!!
  4. Hello Squarespace Community! I'm working on a site for a client who needs to be able to accept 2 payments from her customers - an initial deposit up front and then a final payment 4 months later. I'm wondering if anyone may have any ideas for how I can update the pricing text that displays to the customer? The default text is: "from 1,085.00 every 4 months for 8 months" which I find a bit confusing for her purposes. Ideally, I'd like to change the Subscription Pricing Text to the following: "2 payments of $xx. Your final payment will be charged 4 months from now." Would be so grateful for any support or suggestions you may have for me! - Erin
  5. Hi guys! I have a question regarding the subscription feature on Squarespace. We sell a subscription and ship a product every 3 months but want to charge monthly. The issue we have is that customers can cancel the subscription straight away but we have to ensure that the stay for at least 3 months. Is there a way with custom code to set a minimum subscription period? The customer should still be able to cancel straight away after their purchase but they would still pay for 3 months. After the 3 months a new product is sent out and this timer should start again and the customer should only be able to cancel for 3 months later. Timeline: Sale + first payment: 01.01.2019 Cancel: 01.10.2019 second payment: 02.01.2019 third payment: 03.01.2019 03.01.2019: Subscription cancelled Thank you in advance for any answers!
  6. Ladies and Gents, does anyone know how to / is able to add a feature of changing the date when customer's subscription is charged? my customers buy on our site for the first time and automatically subscribe, that's the only option. however, before we start preparing the next delivery, we check with the customer if they need it this month. they can postpone without charge. id they do, i obviously don't want to charge them. but squarespace doesn't offer that option. i have to cancel the whole subscription of that customer. so rubbish customer experience. does anyone have a ready solution? or is able to write one? or maybe there is a different way (e.g. manage subscriptions through stripe? it's our payment processor, they have the service called billing, but i have no idea if it's possible to make it happen and how to set up squarespace and stripe in that case to do it) thanks! Damian
  7. Our nonprofit website sells memberships that can be purchased via a monthly subscription (built into our commerce site as a subscription service). The challenge lies in the fact that every month when each individual monthly subscription renews every month, we (as well as the purchaser) receive a "New Order" notification email. This looks exactly the same as a genuine New Order and there is no way to easily differentiate between the two. Our volunteers have to compare the name/email address within the order to our current member list to determine if this is in fact a New Order or actually a renewal disguised as one. This is tedious and time consuming... and seems so unnecessary! I'm guessing we are not the only ones frustrated by this (shocking) limitation. Squarespace does not offer us an option to modify the content of the renewal email notifications. Is there any sort of coding workaround that could accomplish this??!! I'm getting desperate over here for any sort of fix!
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