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  1. Site URL: https://www.atelierrobotiq.com/ Stripe is connected as a payment processor, but it doesnt show s a payment option on our website at the checkout. Paypall is connected and visible, but we already had this problem before Paypall was active. I hope you can help, thanks in advance!
  2. We have a custom form on our website for donors to give, and the additional information field includes info to which specific fund they want to give. However, when that donation is processed through Stripe, the additional information field is not reported. Thus, for our accountants to have knowledge of which fund the money should go to, they cannot see it in our Stripe reports. Any ideas as to how to get this additional information which is very important reported over to Stripe in all transactions?
  3. Hello forum friends, I'm hoping to find a solution for a client who rents out (converted to electric) vintage cars. We are using scheduling for day bookings of the car. Aside from full payment, we will need to put a security hold on the credit card as well, to be returned to customer at conclusion of the rental. We are using Stripe as a payment processor. Is this possible and how would I set it up? many thanks
  4. Hello forum friends, I'm hoping to find a solution for a client who rents out (converted to electric) vintage cars. We are using scheduling for day bookings of the car. Aside from full payment, we will need to put a security hold on the credit card as well, to be returned to customer at conclusion of the rental. We are using Stripe as a payment processor. Is this possible and how would I set it up? many thanks
  5. I wonder about the connection of the payment methods established on the website. I explain, at first, PayPal was connected for the payment. After that, I wanted to change to Stripe. All the information in the interface tells me that Stripe is indeed connected. However, when it comes time to complete the payment, a PayPal button always appears? However, I cannot remove it in the design settings. Please tell me how to fix this situation as soon as possible so that Stripe is functional for all payments made via my website. I look forward to hearing from you, Translated with www.DeepL.com/Translator (free version)
  6. Site URL: https://lafayettewritersstudio.com Hi, I am trying to figure out how to pass Stripe fees onto my customer. I offer reasonably writing classes and the fees are killing me. If I simply increase the cost of my classes, Stripe will simply take more of the 2.9% and .30 per transaction. Is there a way to add this onto the checkout or through some other means? Thanks much, Melissa
  7. Site URL: http://www.oregonhemphouse.com My website is no longer able to accept credit cards. Like, it's been suspended. Has anyone been able to use Square on Squarespace, instead of Stripe?
  8. I just started using the scheduling fuction, and when I try the preview, it only shows credit card as payment method. I've enabled stripe on my website, and there should be more payment methods, also the payment gateway interface shoud look different. Any tips? I'm I doing something wrong?
  9. Site URL: https://www.stmaryscathedral.co.uk My customers are getting the error message Unable to process payment when they enter their credit card details to make a purchase on my site, I would be very grateful if someone could help me fix this. Many thanks Nicola
  10. Hi, I've been trying to figure out in Stripe how to pass on Stripe processing fees to cutomers, but can't seem to work it out as I don't have the "payment Services" option in Stripe. Is it possible that Squarespace has disabled this? Before using Squarespace, I did manange to pass on these fees to my customers? " How can I pass Stripe processing fees on to customers (known as "surcharging" in Xero)? If you have chosen to use Stripe as a payment service, you can automatically add a processing fee to the payment total when your customer pays by credit card. You can do this by going to Settings > Payment Services and selecting the Charge my customer a processing fee option."
  11. Site URL: https://s3dentalsussex.co.uk/onlinebooking Hi , I need a little bit of help. Since the implementation of the strong customer authenication in March 2022, my online booking page is not functioning properly. Previously the site i built for a dental practice has an online booking page which allowed their patients to book appointments online and take payment via stripe. They do not have access to edit the online booking page itself but i was able to embed the page with an iframe to fit into the their website so that the online booking was contained within their actual site. www.s3dentalsussex.co.uk/onlinebooking. I had install the code - <p> <iframe src=" https://onlinebookinguk.3pointdata.com/soe/new/S3 Dental?pid=UKTBT01" width="100%" height="1100" style="border:medium solid rgb(0,0,0)"></iframe> </p> This worked fine until the recent SCA which involves the online booking page itself having an internal redirect where the stripe allows for customer to fill in their card details before returning to the website. https://support.stripe.com/questions/strong-customer-authentication-sca-enforcement-date When you currently try and use the online booking you go through the process but when you need to enter the bank details you are left with the blurred out screen which is waiting for the card details to entered on a screen which is presented. If you use the onlinebooking link directly in a browser then it all works fine. I could just install a button and open up the page directly but this takes the customer out of their website, so trying to integrate it all. Is there anyway to code the online booking page to work like it previously did? Really appreciate all help.
  12. Site URL: https://sunflower-eagle-a3h3.squarespace.com/open-courses/mental-health-first-aid-champions-1-day-course-7th-april-2022-900am I am trying to set up a transaction fee as part of this project. My client has this set up within their stripe (and can do so legally) that the stripe transaction fee is charged to the client. I am suprised this isn't an option within Squarespace but also that the integration with Stripe doesn't pull this info through to the checkout. I am open to creative ideas here and some css to get the desired process but am a bit stuck! The customer journey through to purchase is primarily through an events calendar where customers can go straight to checkout. That said they can at this point still click on the product and go straight to checkout from there. (Something I am happy to disable if that is possible!) I thought one way around this was to create a product called 'Transaction Fee' and add two products to one payment/checkout link but it doesn't seem to be as simple as I was hoping! Anyone ideas how I can make this work? Product > https://sunflower-eagle-a3h3.squarespace.com/open-courses/mental-health-first-aid-champions-1-day-course-7th-april-2022-900am Event> https://sunflower-eagle-a3h3.squarespace.com/online-events/o0oxsupoddg1u0ihrj44mbcn4shj6h
  13. Hi, Can someone tell me how to embed the Stripe payment button on to my SquareSpace website so I can take credit card payments.
  14. Site URL: https://www.mobilefascia.com/ What other payment servers are there other than stripe? Stripe has closed my account becuase I had CBD on my website for massage therapy. I removed all CBD from my site but they wont reverse their decision.
  15. Hi everyone, I'm building SS sites for new business owners (coaches and other health related services), who only need simple payment options like : pay in full with Stripe or PayPal pay in installments aka payment plans (for bigger coaching packages) Right now I'm not satisfied with SS Advanced commerce plan because if you can use the "suscription" option to create some kind of payment plan, SS confirmed that customers can cancel their "suscription" any time, and you won't even get notified. So basically right now there is no native way to do real payment plans on SS Commerce... What are you using or installing on your clients' sites for payment? I'm looking for budget friendly options as we're targeting new small business owners, France based . So far I came across Moonclerk and Acuity, any other suggestions ? Thanks for your help !
  16. Site URL: https://www.enchantingco.com What are the options for accepting payments in South Africa ? Stripe and Square both don't work for South Africa based companies and very few people in SA use Paypal. The most widely used payment processor in SA is PayFast, is there a way to use them please?
  17. Any news or timescale of when Afterpay from Stripe will be offered to UK Squarespace customers seen as Stripe are now allowing it in the UK?
  18. I'd like to have a payment page where clients can enter an amount to pay and enter a credit card number to pay it. The idea is I'd be sending them a bill, and they'd be paying it on my page through Stripe. Is this possible? From what I've seen, SquareSpace seems to be more oriented around a shopping cart model, which is not what I want. The Donation block is similar to what I'm looking for. But it'd be for paying a bill rather than sending a donation.
  19. Hi there, We are wanting to pre-sell items while they are still in production. We're trying to set the site & Payment gateways (Stripe and PayPal) up so that we can authorize the payment and capture funds closer to the ship date. Has anyone had success with this on SS? So far we've learned that the Stripe create customer API is not compatible with Squarespace. What about PayPal? Anyone have success with this and want to share how they've done this?
  20. I'm building an e-store for a client. Is there a simple way for me to connect their stripe account to their store? Stripe says that the business owner or someone who helps manage the business needs to set it up... But it feels clunky to make them an owner/contributor of the site and then walk them through connecting their stripe. Any suggestions?
  21. Hi, How do you pass the customer name (and email address) directly into Stripe? From there I am triggering a Zap from Zapier to connect with my email provider so an automated message with their first name gets sent to them once they become a customer. I see no direct way in doing this but I assume there must be a way. Thank you
  22. One of the most annoying failures of the Commerce platform, for our business, is that the Stripe Payment integration doesn't transfer any product/service data. The Stripe API quite clearly allows for the inclusion of data in a network request by way of a variety of available variables like "product description", "memo" or "description". This is a problem for those of us small business owners who are attempting to track each Stripe transaction in accounting software like Quickbooks. Without any product data sent along with the payment transaction, the transactions can't be automatically categorized for sales analysis and reporting. Why doesn't Squarespace send product data to Stripe???
  23. Hello! I have a bed and breakfast client that wants to add their Stripe account on their website as a widget that sits on their site. They were able to do this on WordPress, but not sure if this is possible on SquareSpace? Has anyone done this before? Thanks!
  24. Site URL: https://www.natuswellness.com Hello, We are trying to setup a subscription that requires an additional up-front fee for the first installment. I know this is possible in Stripe, but I dont see how this is possible in Squarespace Advanced Commerce. To illustrate what we are trying to do: - Month 1 = $200 (regular price of $100 + an additional $100 for an initial consultation) - Month 2 through X = $100 Another option would be to bundle two products and only offer the bundle: - Product 1 = $100 for an initial consultation (1 time charge) - Product 2 = $100 recurring monthly payment (subscription) Are either of the above possible? If not, is there a plugin that works? We want to avoid custom dev work with Stripe due to the costs. Thanks
  25. Site URL: https://www.cascadiafootandankle.com We are a medical clinic. We invoice patients their balance due after their insurance finalizes. We would like to accept payments on our website through Stripe but not sure how to do this. Everyone's balance due is different. I would like them to be able to click a button that says PAY HERE, and then enter the amount they are paying with their credit card info. Has anyone else run into this? Is this possible? Do I need a programmer to come in and do something? Thanks in advance!
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