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  1. Site URL: https://www.stmaryscathedral.co.uk My customers are getting the error message Unable to process payment when they enter their credit card details to make a purchase on my site, I would be very grateful if someone could help me fix this. Many thanks Nicola
  2. Hi there, We are wanting to pre-sell items while they are still in production. We're trying to set the site & Payment gateways (Stripe and PayPal) up so that we can authorize the payment and capture funds closer to the ship date. Has anyone had success with this on SS? So far we've learned that the Stripe create customer API is not compatible with Squarespace. What about PayPal? Anyone have success with this and want to share how they've done this?
  3. Site URL: https://marinemegafauna.org/adopt-a-shark Hey our accountant has requested that our Donations come through labelled as Adoptions in Stripe (since, this is what they are, and distinguishes them from our Donorbox donations). So, "Donation by" would become "Adoption by" in Stripe. Does anyone know how to do this? I assume it's just a label change in the backend somewhere?
  4. Site URL: http://www.navet1804.com I have a client who is a new luxury liquor/alcohol brand. It sounds like we're allowed to build them a website on Squarespace, but it sounds like we may not be able to sell liquor/alcohol through Squarespace's e-commerce platform? Can anyone recommend some 3rd party integration options for where we might be able to conduct online liquor/alcohol sales for this brand? And or a 3rd party website we can link to for alcohol sales from their Squarespace site?
  5. We have a custom form on our website for donors to give, and the additional information field includes info to which specific fund they want to give. However, when that donation is processed through Stripe, the additional information field is not reported. Thus, for our accountants to have knowledge of which fund the money should go to, they cannot see it in our Stripe reports. Any ideas as to how to get this additional information which is very important reported over to Stripe in all transactions?
  6. Hi, hoping someone can answer this as I've not been able to find it by googling! Is it possible to disable a payment method for 1 particular product, or I suppose set different payment methods for individual products? I realise there aren't many instances where this would be overly useful, but I have just been informed that AfterPay don't allow you to use AfterPay on pre-order products. Most of the time I'm only offering a pre-order product when there isn't any physical product available in the shop, in which case I can just do a site-wide toggle off on AfterPay in the commerce section. But at the moment I have a few physical products remaining in the shop along with a pre-order product, and I'd imagine most shops would be in a similar boat when offering pre-order products - so can AfterPay be disabled on a pre-order product? I'm connected to AfterPay through stripe so I guess if that were even possible you'd need to turn off stripe/credit card entirely for that product which would not be great. Hmm. Not sure what to do there! Any help or tips on how to get around this, much appreciated. Thanks.
  7. Ladies and Gents, does anyone know how to / is able to add a feature of changing the date when customer's subscription is charged? my customers buy on our site for the first time and automatically subscribe, that's the only option. however, before we start preparing the next delivery, we check with the customer if they need it this month. they can postpone without charge. id they do, i obviously don't want to charge them. but squarespace doesn't offer that option. i have to cancel the whole subscription of that customer. so rubbish customer experience. does anyone have a ready solution? or is able to write one? or maybe there is a different way (e.g. manage subscriptions through stripe? it's our payment processor, they have the service called billing, but i have no idea if it's possible to make it happen and how to set up squarespace and stripe in that case to do it) thanks! Damian
  8. Any news or timescale of when Afterpay from Stripe will be offered to UK Squarespace customers seen as Stripe are now allowing it in the UK?
  9. Site URL: https://www.cascadiafootandankle.com We are a medical clinic. We invoice patients their balance due after their insurance finalizes. We would like to accept payments on our website through Stripe but not sure how to do this. Everyone's balance due is different. I would like them to be able to click a button that says PAY HERE, and then enter the amount they are paying with their credit card info. Has anyone else run into this? Is this possible? Do I need a programmer to come in and do something? Thanks in advance!
  10. Site URL: https://www.loesencial.mx Hello fellow Circlers, this is my first time posting here, so hi! 👋🏼 I manage an e-commerce website (loesencial.mx), and lately (last 6 months or so) we've been having serious trouble with fraudulent payments and card testing from people trying stolen credit card info. We've been trying lots of stuff with Stripe tools to prevent this, but we're still having trouble and losses with disputed payments. One of the tips the Stripe Support Team provided us is to add friction on the checkout process to avoid automated payment attempts, (we're currently having IP addresses attempting over 100 cards in less than half an hour), and our best option for that is to add a captcha before, or during checkout. I'm aware that Squarespace by design has an enclosed checkout environment, so I wanted to ask if anyone here has had similar issues, and if you were able to solve it, or if anyone has successfully added a Captcha on the shopping cart page. I don't have much experience in coding but I understand some of the basic stuff, so I'd appreciate any help on this topic. Thanks in advance from the whole team at our little leather goods brand 🙂
  11. Site URL: https://www.natuswellness.com Hello, We are trying to setup a subscription that requires an additional up-front fee for the first installment. I know this is possible in Stripe, but I dont see how this is possible in Squarespace Advanced Commerce. To illustrate what we are trying to do: - Month 1 = $200 (regular price of $100 + an additional $100 for an initial consultation) - Month 2 through X = $100 Another option would be to bundle two products and only offer the bundle: - Product 1 = $100 for an initial consultation (1 time charge) - Product 2 = $100 recurring monthly payment (subscription) Are either of the above possible? If not, is there a plugin that works? We want to avoid custom dev work with Stripe due to the costs. Thanks
  12. I am thinking of setting up a Stripe account and linking it to Acuity for ease of taking payments. BUT, I have a question no one can seem to answer for me. According to Stripe's site, there is an Annual SAS Audit Questionnaire that needs to be filled out. It is not clear if that questionnaire is filled out by me, the website owner, or by Squarespace which owns Acuity since they are the ones controlling the back end. I have and will not have any custom coding on my site. If it is ME that has to fill out this quetionnaire I don't see how that is possible, because it asks all kinds of questions about how the cardholder data is encrypted and protected, etc. I don't see any of the cardholder data. All of that is handled by Acuity when the client books the appointment. I contact Stripe Sales well over a week ago, and someone emailed me for information on my business and then never got back to me. I contacted her again yesterday and she said she was swamped and passed my question on to someone else. It's kind of clear that she didn't want to deal with a start-up business with no revenue yet. I need to get something in place in order to be able to take client payments. But don't want to set up Stripe until I know what I am getting into. Can anyone help? Thanks.
  13. I'm using Stripe to process payments through my SQS site and for some reason, Stripe isn't receiving email addresses in the charge data. My research to this point suggests that email is a standard data point with charges. Is there a setting in SQS that I'm missing or have wrongly configured that would be blocking the transmission of the email address after checkout? This is a big problem because I'm using Zapier to connect Stripe to my marketing automation system that fulfills orders via email. Thanks in advance for the help!
  14. Hi everyone, I'm building SS sites for new business owners (coaches and other health related services), who only need simple payment options like : pay in full with Stripe or PayPal pay in installments aka payment plans (for bigger coaching packages) Right now I'm not satisfied with SS Advanced commerce plan because if you can use the "suscription" option to create some kind of payment plan, SS confirmed that customers can cancel their "suscription" any time, and you won't even get notified. So basically right now there is no native way to do real payment plans on SS Commerce... What are you using or installing on your clients' sites for payment? I'm looking for budget friendly options as we're targeting new small business owners, France based . So far I came across Moonclerk and Acuity, any other suggestions ? Thanks for your help !
  15. Recently I was rummaging around my STRIPE account, and I noticed that STRIPE was offering a API Upgrade ( seen on the 'Developer' page ) for my account. Apparently I am using Stripe API version 2013-12-03 The NEW version is 2020-08-27 ( at the time of this post ). QUESTION: Should I commit to the API upgrade? Does it play nice with Squarespace and its commerce integration ? Maybe, I should just leave well enough alone - after-all, I'm still using the old Squarespace Version 7.0- Marquee family template. Are others successfully using API version 2020-08-27? (Note: STRIPE does indeed offer a API-rollback to the older version, for 30-days. My sales on my Squarespace website, however, are not consistent and may occur well after 30 days - making it too late to rollback.)
  16. Hi, Squarespace offers Stripe and PayPal, but I'm not sure which one to choose, or whether to use both. I'm listing products in South African Rands (ZAR). Squarespace's documentation is contradictory about which payment option will work. Their documentation lists ZAR as being compatible only with Stripe, but Stripe's global website doesn't list South Africa as being supported. Their documentation specifically lists ZAR as not being compatible with PayPal, but PayPal's global website has South Africa listed as being supported. Does anyone have any experience with this? Thanks in advance.
  17. I recently migrated from BigCartel. I’ve connected my Stripe account but none of my previous order data, sales, customer information has transferred into the backend of my Squarespace site. Is it possible to import my data using a CSV file ? Or any other possible way ? Echoing what others are saying - this seems like a huge oversight, as of right now, none of my data from years of sales/customer base engagement has transferred into the Squarespace backend. Any advice on how to ameliorate this would be immensely helpful. Thank you !
  18. Hi - I have created some subscription products directly in stripe and with that they give some embed code I can add it to a code block, and they display fine, but when clicked they don't go to the stripe checkout page? Thanks
  19. Site URL: https://www.thestorehousechicago.org/ Hello, I am having an issue with mapping the Stripe C-Name to my squarespace hosted custom domain, since I want to send Stripe emails from my domain name. Candidly, I am not even sure where value to insert into what. Does anyone know where to insert the Stripe Name and Value (first screenshot) into the SquareSpace DNS settings (second screenshot)? Or should I be using google since my email is from GSuite?
  20. I have a client (a local farm) looking to set-up e-commerce on Squarespace. They sell/price products based on weight. Does anyone have any ideas on how to solve for this with Squarespace/Stripe? Perhaps setting up a fixed cost that acts as a 'hold' price, that can be adjusted later when the produce/meat is picked up in person on a POS? Any help is appreciated, thanks!
  21. Site URL: http://www.oregonhemphouse.com My website is no longer able to accept credit cards. Like, it's been suspended. Has anyone been able to use Square on Squarespace, instead of Stripe?
  22. Site URL: http://www.kilohanaconsulting.com/test Hello, Squarespace does not allow tax exemption on particular products so I'm trying to use a workaround where I just direct people through Stripe checkout. Using Stripe, I have created the code snippet below. I created a simple test page with a code injection block and that code: http://www.kilohanaconsulting.com/test. However, the checkout button doesn't redirect upon click. Any ideas? Thanks! <!-- Load Stripe.js on your website. --> <script src="https://js.stripe.com/v3"></script> <!-- Create a button that your customers click to complete their purchase. Customize the styling to suit your branding. --> <button style="background-color:#6772E5;color:#FFF;padding:8px 12px;border:0;border-radius:4px;font-size:1em" id="checkout-button-price_1I3TbCGnshx2TCYrnAcW1HCT" role="link" type="button" > Checkout </button> <div id="error-message"></div> <script> (function() { var stripe = Stripe('pk_live_NglqNclDqUqmbRGTpR8cUrmz00U4WqUg7y'); var checkoutButton = document.getElementById('checkout-button-price_1I3TbCGnshx2TCYrnAcW1HCT'); checkoutButton.addEventListener('click', function () { /* * When the customer clicks on the button, redirect * them to Checkout. */ stripe.redirectToCheckout({ lineItems: [{price: 'price_1I3TbCGnshx2TCYrnAcW1HCT', quantity: 1}], mode: 'payment', /* * Do not rely on the redirect to the successUrl for fulfilling * purchases, customers may not always reach the success_url after * a successful payment. * Instead use one of the strategies described in * https://stripe.com/docs/payments/checkout/fulfill-orders */ successUrl: window.location.protocol + '//kilohanaconsulting.com/success', cancelUrl: window.location.protocol + '//kilohanaconsulting.com/canceled', }) .then(function (result) { if (result.error) { /* * If `redirectToCheckout` fails due to a browser or network * error, display the localized error message to your customer. */ var displayError = document.getElementById('error-message'); displayError.textContent = result.error.message; } }); }); })(); </script>
  23. Can anyone tell me if its possible to use multiple Stripe accounts on a single Squarespace Commerce site? For example, can I have one purchased product pay directly in to one stripe account and a separate product pay in to another stripe account, but all listed on the same Squarespace website?
  24. While Squarespace has an official integration with Stripe, it does not include the features I need. Specifically I need to use the Stripe "Connect" feature which enables me to pay coaches that are on my website. Stripe has said that a custom integration is required. Is this possible within Squarespace? My Squarespace developer has been unable to come up with a solution to date.
  25. Site URL: https://www.coastalathletics.net/ My client uses quickbooks and needs to integrate stripe easily... are the apps that connects stripe and quickbooks that quickbooks offers free and easy for my client to learn without me having assist. These apps do exist currently correct? Thanks!
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