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Has anyone else encountered an issue with using the ShipStation extension not pulling product variants or images from the site? I've got support tickets out on both platforms, but they seem to be pointing the finger at each other rather than working on a fix for the last two weeks.
Can anyone provide me some insight? Today a customer contacted me as she was about to pay for shipping on my site and it was over $25. I went onto Shipstation and using the same exact info as on my site, it was SIGNIFICANTLY less money. I contacted Shipstation and they didn't have an answer stating it was up to the various shipping companies but that didn't answer the issue. I don't want to be gauging customers on shipping and didn't realize there was that much of a cost difference until she pointed it out. Any advice/help would be welcomed.
I was wondering who sends what. Squarespace or Shipstation when it comes to sending emails about products being shipped/delivered. Also, when it comes to order confirmations, does Squarespace send that to customers or does Stripe/Paypal? Or will customers just be receiving two sets of emails?