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Found 3 results

  1. Simple question, but can't find an answer in the support documents. If I want to issue a partial refund on a product purchased from our Squarespace Commerce online store, does the partial refund also reduce the total amount of sales tax collected? For example - a customer forgot to use a discount code, so we'd like to simply issue them a partial refund, for the same amount of that discount, rather than canceling/refunding the entire order and making them re-purchase the item. We also are trying to avoid a full refund, since Stripe does NOT refund their transaction fees for refunded purchases, so I don't want to pay them twice for the same item.
  2. Hi, i have created a custom footer for my email orders and i would like this footer only to appear on the order confirmed and fullfilled emails and not on the refunded order email. Do you know if this is possible? Or do you have any tricks to create different footer for each emails? Could you please help me Thanks a lot
  3. Site URL: https://zahy.pt Hi there :) maybe you can help me I would like to know if the first 14 days for the annual plan refund availability starts on the day of the subscription is paid or the 14 days only starts counting on the next day. thank you in advance Tiago
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