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Found 13 results

  1. Site URL: https://www.lilacroots.co.uk Hi all, I am having serious trouble trying to connect one of my websites (www.lilacroots.co.uk) to a facebook pixel. I have set it up in exactly the same way as my other site (www.lilactreemakes.co.uk) which is working perfectly. On both websites, I created the pixel on Facebook Business Manager, and added it to the "Marketing" section on SqSp. I did not do any coding at all; that's why I pay for SqSp so I don't have to code! The LILACROOTS pixel is firing fine, and appears to be collecting exactly the same event data as on my LILACTREE pixel (page view, add to cart, purchase etc). However, it is not showing up as a Data Source for LILACROOTS, and therefore it is not connecting to the Catalog. It says "pixel not ready" when I try to connect it, despite it firing regularly. What have I done wrong for my LILACROOTS website, do you think? Anyone have any tips and tricks, or suggestions for what I should look out for or amend? The only different between my two SqSp websites is that the one that's not working is 7.1 as opposed to 7.0 which is the one that is working. That wouldn't be a factor, would it? Thanks so much in advance! Leila
  2. Site URL: https://www.telaclothing.com.au/ Hello, any help would be appreciated! I have set up a catalog in facebook business but it keeps showing up with these errors Set up: Added pixel code to the squarespace marketing page, and followed instructions to create a catalog with google sheets. From everything I have read, I didn't see anything that mentioned adding any code to the website, is this a step I have missed? There's nothing wrong in the events screen,
  3. Site URL: https://www.kellyherrick.com/ I'm not tech person and i'm having boundless trouble getting my facebook pixel to work on my squarespace site. Squarespace help desk suggested I try here. I added a pixel code injection as per the instructions. but then had to delete it... not sure if I've deleted all the code, and now it won't let me add a new pixel code. I was wondering if I should delete line 13 in the attached image? It looks similar to the other code I deleted (don't judge me, lols!). I have also attached a pic of the error code I get I have added the facebook pixel chrome extension after reading another help topic and it says my site has a pixel but has not been activated yet. I have no idea what I'm doing. Would appreciate any help! It may be that I haven't got it right in squarespace or in facebook, I really don't know... but it will def be user error 🤦‍♀️ Thank you for reading and helping Kelly
  4. Hi guys, I need to add a tracking pixel to my order confirmation page so the website that the customer comes from receives a commission. I have the pixel but can't see where to add it to track the order. Any help would be much appreciated!
  5. Bear with me because I'm not especially well-versed on this stuff, but I'm trying to put Facebook Pixel events on different pages of my website where I'm selling physical products. I've successfully inserted Pixel events on different pages in my website and they're working fine, but I'm not able to (don't know how to) put events on the Cart, Checkout and Order Confirmation pages. Squarespace doesn't give me any access to edit or manipulate those pages at all, so how do I insert trackers on them? Is it possible?
  6. Site URL: https://www.myofascialmississauga.com/clinic-reopening Hi everyone, I currently have two buttons on this landing page myofascialmississauga.com/clinic-reopening and i'm looking to implement a facebook pixel to fire two different events for each of the pixel. The Number to track - Contact conversions The Book Now to track - Schedule Currently I have a code implemented as such: <script> window.Squarespace.onInitialize(Y, function() { var btns = document.getElementsByClassName("sqs-block-button-element"); var i; for (i=btns.length-1; i>=0; i--) { btns.addEventListener("click", function() { fbq('track', 'Contact'); }); } }); </script> But how would i append the script to capture fire specifically for the number only and also a separate on to fire for the "book now" to track Schedule. Thanks so much.
  7. Site URL: https://www.connectedmobile.co/ Hello! I made some changes to my site to refresh our "look". However, I noticed later that the footer is only viewable when the screen side is kept narrow (3/4 desktop page or narrower). When expanded to full page, the footer gets messed up and scrunches all the way to the right. Is there a CSS code I can use to fix this? Or is there a way to see what's going on? Any ideas would be greatly appreciated! We're a small business pivoting our marketing to fully online during COVID. Thank you! Andie
  8. Site URL: https://pelican-chiton-xwy4.squarespace.com/ Hello, I'm using buttons with a 1px border and is giving me trouble as some of the sides are disappearing at certain resolutions (see attached). I guess it might have to do with the browser (in this case Chrome) not rendering the pixel accurately. Is there any way to avoid this by happening any chance? Thanks, Xavier
  9. Site URL: https://www.jupiter10.com Hi there, My FB pixel was installed a few months ago and it's tracking perfectly fine. However, I was taking a look on it today and found out an error "Missing CompleteRegistration currency and value parameters" It says that one or more of my CompleteRegistration events is missing a value & currency parameter and this may affect my return on ad spend calculation. Below are attached the error notification and affected urls How can I resolve this? Many thanks in advance
  10. Site URL: https://www.naturalendomovement.com/ Hi there, I'm looking for help re the existing FB pixel code on my site. My developer built this site for me and installed the FB code but I'm now learning that it was not done correctly so I need to extract what's there and replace the code. Can someone help? :s Thank you Natalie
  11. Site URL: http://www.soynaturistacr.com Hi everyone, I'm trying to set an event for my Facebook pixel and I need to indicate the thank you page url so it can be taken as a purchase. I understand that the equivalent of this thank you page should be the order confirmed page, but I also understand that this page URL changes with every purchase, so I don't know what link should I set. Hace anybody set a Facebook pixel event like these or know how can I do it? Thank you!
  12. Site URL: https://www.dateable.ca I deleted the pixel ID on my website (was previously integrated with Facebook) and I'm trying to type it back in but it won't let me see the numbers I'm inputing and it won't let me paste the ID. Nothing appears... I've restarted my computer, browser, logged in and out but nothing is working. I can put in the pixel ID manually into my code injection header, but when I want to tag a new lead event it says that there's already on embedded on my squarespace website... I can't figure this out! Please advise.
  13. Hello I need to add a a pixel tag on my website. But I need access to "orderTaxTotal" and "orderShippingTotal" to track orders on the confirmation page (code injection). Can you help me ? thank you
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