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Found 13 results

  1. Site URL: https://www.creamhairassociates.co.uk/ Hi, I'm carrying out some SEO work for my client who has added me as a site administrator two days ago. However, I am not able to access the code injection facility in the advanced options when editing the home page, see attached image. Also, I get the following error when trying to access the email campaign marketing option. Not sure if this is related: {"timestamp":1636722490883,"status":403,"error":"Access denied","message":"Access is denied","path":"/config/marketing/campaigns","errorId":"2dae835b-e30c-44f1-9a72-c50aa5daae68"} I've attempted this in a chrome incognito window so there shouldn't be anything cached Man thanks in advance Nick
  2. I am trying to add a contributor to my site. I have used settings > permission > invite contributor. When the contributor tries to accept the email, they receive an error - "You already have permissions on this site" However, when the contributor logs into Squarespace our site is not available to them. It simply doesn't show up. Further, when I refresh the settings>permissions page, their name is only ever under 'invites sent'. They are never able to receive access as a contributor. We have tried: Refreshing cache, logging in via incognito window, and copy/pasting the invitation link instead of clicking the invitation email. Nothing works. Please help!
  3. Site URL: https://www.whitmanptsa.org/ I'm an admin on a local PTSA website, and my client is having issues managing orders on the site. One user in particular cannot edit order details when using a web browser - clicking on an individual order does nothing. I suggested she restart her browser, flush her cookies, restart her computer, use a different browser, but nothing seems to work. I even tried logging in to her account and trying myself, but that didn't work either. I can edit the orders if I'm on the site using my own admin account, so it's not a site-wide issue. The curious thing is that this user can, however, edit order details when using the Squarespace app (using her same login credentials). Any ideas what I can do here?
  4. Need blog writers to only see the blog they are assigned too. Can this be done? Is there something in the works? This is very limiting to growth in this platform.
  5. Site URL: http://www.pwestdayever.com Is there anyway to prevent photos from being taken without permission?
  6. Site URL: http://www.CGHFoundation.org Hi everyone! I'm stuck in a weird situation and wondering if anyone has run into this or seen/heard of this before: I designed a squarespace site for a client's foundation, after completion I transferred ownership to them and every once in a while I get a call from them asking me to update or add something but for the most part I don't actively monitor this site. I get a call on Jan 4th that there are some squarespace charges showing up on their credit card statement and when I got to the site to figure out what is going on I see that someone has purchased several domains. Upon discovering this I immediately reached out to customer service to report the issue, get it fix and reverse the charges made to my client. They "locked" the account making the purchases but because I'm no longer the "owner" they couldn't tell me which account was the issue (which didn't seem to be a problem), they forced a password reset, we cancelled the domains and problem solved.... Except it wasn't. Two days later it happens again, and this time I get a call from the client telling me that they foundation was contacted by someone claiming they received a $8000+ charge on their credit card. When I log into the site the domain issue is happening again. I again contact customer service and we investigate. They tell me that the forced password reset was initiated and COMPLETED... meaning someone has access to my client's email. They have changed the passwords and now my client and owner of the site can no longer access the site. This is also when I look at the "invoices" tab to find that this is bigger than I originally thought. It's been going on every single day since December 10th. The person(s) doing this purchase 1-3 domain names each day, cancelling them the next day. Overall, the charges hit my clients card then are refunded a few days later. There doesn't seem to be a gain here? They can't see his card info (at least I don't think) and he's not really out any money.. yet? We've tried the "forgot password" to access my clients account BUT he doesn't get an email from squarespace which leads me to believe that they may have also changed the email associated with his account and we're stuck. I again contact customer service who doesn't seem to be taking this for the issue that it is told me that we need to fill out the form they sent to me to try to recover the account. I'm still waiting and trying to convince someone via email now that we are having a serious issue and that this needs to be stopped... but all I keep hearing is "the domains were purchased and refunded" and they don't seem to see the issue that someone else has access and essentially control of my clients site. If they were to say, decide to delete MY permissions we will lose control completely. MY BIG QUESTION... why? What is the game here? Why would someone do this and what are they gaining by doing so? They are repeatedly purchasing domains then the next day cancelling them on their own, meaning they are refunding the money. This seems weird and I don't understand what someone is gaining my doing this? ANY ideas/thoughts?
  7. Hi All, So we created the www.cinema3stpeters.com website and in the next month or so will be selling memberships. We need to be able to assign new members a unique 'membership number' they can then use to purchase discounted tickets via eventcube. I love the idea of Memberspace as they want to have members forums etc in the future. At the moment I am linking memberspace purchases with Google Sheets via Zapier to create a new member number everytime someone is added to the spreadsheet and then using zapier to email the member number to the new purchase. While it works, it feels like a long process and something that could potentially cause problems. Has anyone set anything like this up before? Or have any suggestions/software for a simpler and more efficient process? Any suggestions greatly appreciated. Chris.
  8. Hi I'm trying to build a site for a small county and have a few specific requirements and was wondering if anyone has any ideas on if it would be possible to custom build a site like this through SquareSpace with maybe SquareSpace Developer? The county wants a page where they can put new county information and news up but also has a focus on commerce, they would like to grant county business owners to a page on the site, without having access to the rest of the site. The business owners are not super tech savvy so they are looking for a solution in which the business owners may just have to fill out a form with their business information to automate edits to their page, as well as pull information from their Yelp profile or their personal websites.
  9. Site URL: https://green-duck-kelr.squarespace.com/ In the "Design" menu I don't have the option to edit site styles or change the template. I talked to the site owner, and I apparently have all the available permissions assigned to me. Any idea what is going on? I can barely edit anything style-wise. I am a contributor with the following permissions: admin, reporting, editor, moderator, commentor, store manager, scheduling
  10. Hello. I was wondering if it is possible to create a second account for users that is only permitted to make content like blog posts on the site, and not edit anything.. I haven't been able to figure out permissions to make this possible. I don't want the account to be able to edit everything on the site, main texts etc... Just make/edit blog posts. - Maybe where i can go in and accept them if i think they are ready.
  11. Many guidelines tell me to goto structure mode.. but I can’t find it. When I Goto squarespace.com I just can see the tour/templates/support stuff. I want to find the page below...
  12. I operate an online magazine and would like for my writers to be able to create and edit articles within the Squarespace CMS, but not be able to publish. Is there a way to limit functionality to where contributors are only allowed to "Save Draft" and "Submit for Review" similarly to WordPress? I do not want a contributor to accidentally publish unfinished work. If this is not already a thing, can we refine contributor roles? This would be incredibly helpful, so as to not have to have submissions through Word and Google Docs, then have to download the images, upload the images, etc.
  13. I am looking for a way to let users generate blog posts without me as a bottleneck. For example, I want users to be able to post and advertise opportunities. How can I do this? I don't want to use a forum embed because I want people to be able to submit images as well.
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