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  1. Hey guys, I'm wondering if it is possible to achieve some kind of payment plan options for registered members. For the first shot I need something very similar to the pricing plans presented on squarespace itself (see attached screenshot). As the current requirement is to enable a customer to select one paymentplan and afterwards beeing able to fetch which plan is currently active for this customer at runtime as content of certain pages need to change in relation to specific active plans. Unfortunatly I'm unable to find similar solutions for my problem at first glance. Kind regards HConsulting
  2. Ok I'm a little confused. My website is Wix. I use Acuity to schedule and take payments via Stripe. To my understanding, Acuity/Squarespace does not support Klarna but Stripe does? How does this work?
  3. Hello dear Squarespace Team! Could you please add more currencies to the Acuity Scheduling and Squarespace website payment system? I have many customers in UAE who are interested in your services but they want to have AED currency enabled service. Please support more currencies in your payment system. * I already sent email to support team about 4 month ago for the same issue!
  4. I want to set up a member area on my website, but I want it to serve as an Alumni membership portal whereby Alumni (members) can set up an account and check if they are up to date on their annual dues paid to the organization - not necessarily access special content. Do the member areas support this type of billing history search by "members."
  5. Hello guys! Please do something to add iDeal to your payment methods. Stripe supports it, yet it is not yet available on your part. You have just integrated Dutch as a language to your sites, please add the payment system as well as we're waiting for this for YEARS now.
  6. Hello forum friends, I'm hoping to find a solution for a client who rents out (converted to electric) vintage cars. We are using scheduling for day bookings of the car. Aside from full payment, we will need to put a security hold on the credit card as well, to be returned to customer at conclusion of the rental. We are using Stripe as a payment processor. Is this possible and how would I set it up? many thanks
  7. Hello forum friends, I'm hoping to find a solution for a client who rents out (converted to electric) vintage cars. We are using scheduling for day bookings of the car. Aside from full payment, we will need to put a security hold on the credit card as well, to be returned to customer at conclusion of the rental. We are using Stripe as a payment processor. Is this possible and how would I set it up? many thanks
  8. I have a use case on an e-commerce site, where I would like a portion (set amount or percentage of a sale) to go to a different bank account (agency partner) and the rest go to a different account but showing as a single transaction for the customer. Is there a plug-in that can help me accomplish this? This is a very common arrangement in fundraising for nonprofits and would be a valuable offering if it isn’t currently available.
  9. Is it possible to create and send an invoice to a client? I used to use square before I switched to square space and it let me invoice clients.
  10. I sell services to schools in the UK and its extremely rare that a school will pay for a service with a credit card or PayPal. I like the products page and Squarespace but the inability to automate bookings is holding my business back. Most UK schools request an invoice before making a BACS payment. How can I take orders/bookings for my services without charging or by bypassing checkout? I have seen the work around for charging services for free but this will cause confusion and I certainly don't want schools receiving invoices suggesting they don't have to pay. Any solutions? Anything being worked on? I'd love to be able to process payments like a shop but that's just not the way the education sector does things and that won't be changing anytime soon. Any help regarding this is greatly appreciated. Thanks in advance. Antony
  11. Site URL: https://www.opheliasplace.net/activities-calendar/healing-trauma-together-group-virtual Hi! We are a nonprofit that serves youth with in-person and virtual services. Today, they can register for individual activities through our website with individual forms on each activity. (Here's an example.) We want to give folks the option to donate/pay for their activity within each individual form. Do any of you have recommendations of how best to set that up? Would an e-commerce set up be more beneficial? We want to provide a seamless experience and would like to capture payment info within the activity registration We need the payment to be optional I'm hoping we don't need to require registrants/payers to become "members" to be able to register for activities We currently accept donations, but send folks off-site to another platform/processor. (We're looking into bringing that process onsite eventually, and as a part of this project if it makes sense. Thank you for any guidance and examples you might have!
  12. Hello, I would like to add payment method icons on the footer of my website. I have try to download images but the quality or the size are not appropriate. Could you please help me ?
  13. Hi, I am trying to set up a Squarespace website for a UK-based charity. We do not have a credit card/debit card and would wish to pay for the monthly/annual Squarespace subscription using account number and sort code (BACS). I see there is an option for paying using SEPA direct debit using an IBAN - is this the option I should choose or would this mean I am paying using Euros and would therefore incur bank charges (we would to bay in GBP)?! I hope my question makes sense. Thanks for any help you can give us!
  14. Does anyone know if I am able to have half of my donations/purchases deposit into one checking account and the other half deposited into a second checking account? This is a nonprofit and they have a different account for grant donations than they do for other transactions and having all purchases transferred to one checking account will be a nightmare for them.
  15. I just started using the scheduling fuction, and when I try the preview, it only shows credit card as payment method. I've enabled stripe on my website, and there should be more payment methods, also the payment gateway interface shoud look different. Any tips? I'm I doing something wrong?
  16. Site URL: https://www.campbellderm.com/pay-my-bill My client wishes to have a Pay My Bill function on her website. Her bank has provided an API login key and Transaction key, however, I'm uncertain how to properly connect this or if it is even possible. Any help would be much appreciated.
  17. Hello, I'm trying to figure out a clean solution to enabling a pay-per-view + subscription option for online video content. We're looking to include webinars and teaching videos on our website, and I'm wondering if anyone has found a clean way of enabling visitors to either a) pay-per-view or b) create a subscription to access video content. I've found a few outside platforms, but they appear to be quite costly, and we'd like a clean integration into the Squarespace site. Any suggestions would be much appreciated!
  18. Hello, On my website, our members pay a quarterly subscription fee. Some customers were offered a free trial. After one member's free trial, he canceled his paid membership and maintained his free membership (which includes less features than the paid). He now wants to rejoin the full paid membership. How do I instruct him about doing this so that he does not have to start from scratch? We have all of his information saved from when he initially signed up. Thanks in advance!
  19. Site URL: https://www.luxandleaf.com/ Hello everyone! I have a question regarding selling CBD products in Squarespace. So I created a website for a client who sells skincare beauty products that contain CBD oil (https://www.luxandleaf.com/). However, I wasn't able to connect Stripe or Paypal because they do not allow transactions that are for CBD. I'm looking into third-party payment processors like Foxy.io (https://www.foxy.io/squarespace) Does anyone have experience with them? and how it works? or any other suggestions?!
  20. Does anyone know, if Squarespace is going to integrate with Coinbase to accept crypto payments for website integration soon? If not, I will be looking to move my website off of squarespace and onto Wix, Shopify, or the many other competitors that already offers this.
  21. Site URL: https://www.emilyridout.com/membership I'm trying to integrate a payment processor that accepts monthly membership payments with the Squarespace member areas. Is there a way to integrate something other than Stripe? I would love it if I could integrate PayPal to accept monthly payments
  22. Hi Squarespace, As a small business owner business owner and seller of "luxury" items, I'm experiencing that upwards of 5/10 of my customers are asking for "Pay later" options. This topic has been lingering since 2019. For us, who live in Europe and mostly cannot accept Afterpay, because of Stripe restrictions. The only option currently is Klarna, which we can accept through Stripe. Please, squarespace and any other with interest in this topic - upvote this threat to get the attention from Squarespace developers. This is one of those items, which I do not believe has any significant development effort (as it is managed by Stripe) - yet it would make a huge difference. I think I'm not alone when I say that I do not want to be creating workarounds to enable this, e.g. by creating a separate Shopify shop to accept Klarna. This option is as "extensive" as simply changing ecommerce platform. Please escalate this issue and bring it up your development pipeline. It would be greatly appreciated. Thanks
  23. Hello, We have a large volume ecommerce store handling over 80k+ worth of transactions a month. We have since started accepting Afterpay via Stripe but are getting huge amounts of complaints it never loads. We noticed traffic coming via links on Facebook etc are mostly affected but in overall we are getting upto 12+ complaints a day and can see we have lost sales because of it. Is this affecting anyone else? I have reached out to support but can hardly even get a reply. I have also reached out to Stripe but again no response. This might be the last nail in the coffin for us!
  24. Hello. I'm building a site at Squarespace now and i feel like it will make me different than other existing sites. The only problem is that Stripe is not available in my country and hoping there's an alternative portal for debit/credit payment. I have a Paypal and def no problem linking it. I just need a portal for debit/credit payments.
  25. Site URL: https://onyxhive.com.au Hey guys, This is the first time that happened to me. I usually don't have any problems getting orders via afterpay but I had a customer that didn't get any order confirmations from my website. This is what happened Customer placed order via Afterpay Stripe marked it as "uncaptured" but the payment went through the customers side through Afterpay I had to go manually log into Stripe to "capture" the payment and have it marked "successful" on my end Squarespace nor Stripe did not notify me that there was a pending / uncaptured payment If the customer did not message me, I would not have known there was an order Even though the payment was "successful", Squarespace did not process the order and is not on my "order" list. Question: How can I prevent "uncaptured" payments happening? Lucky this is the first order and the customer message me, if they didn't then it would have been sitting in my Stripe account as "uncaptured" and the customer would been irate they didn't get their order! Also this is the first time that an order went "uncaptured" through stripe on my end. What is the cause? Can I get an email notification email from stripe or squarespace theres a pending payment to be captured? I have contacted stripe and they said: "Thanks for your patience. In this case, I kindly recommend you to get in touch with our friends at Squarespace, they have the right tools to take a deep look at their integrations, since payments are coming from their end and reaching your Stripe account, they can take a look at their integration and platform" In the FAQ https://support.squarespace.com/hc/en-us/articles/218953057#toc-failed-afterpay-payments It doesn't state anything if we "capture" the payment, what happens after? I have "captured" the payment through Stripe > Succeeded > The order did not process through Squarespace, thus myself nor the customer gets an order notification. It's awkward because I had to message the customer what they ordered.
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