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  1. Does anyone know if I can turn off notifications for products that are free? I have a handful of items that are $0 on my website and, as you'd suspect, those get quite a few downloads. I'd rather not get a notification every time someone grabs the free stuff. How do I turn off notifications JUST for those items?
  2. Every time I send myself a Test Email to check out the emails being sent to my members (Confirm Subscription & Account Verification) the message in the emails are being duplicated vertically in plain text. Is this a known bug or is there some place I'm unknowingly duplicating this information? Please see attachment.
  3. When I mark order fulfilled on a service product, it automatically sends a shipping email. This is confusing to my customers who are not getting anything shipped to them. I have searched all over for the answer and have found help forums stating to individual mark "not to send notification email" However, I do not see this toggle option at all on my end. How do I make sure my customers aren't receiving shipping emails for my services? Here is an example of the answer I found and how the order looks completely different on my end. I don't seem to have the option to opt out of sending the email. Appreciate your time, thank you!
  4. Site URL: http://bitterslab.com My client has a quarterly subscription product. She consistently has issues when a client moves and needs to update their address. They either update the address in their SS account and she has no idea so she sends the product to their old address, OR, if they happen to contact her, she has to tell them to cancel and resubscribe. We're open to all kinds of creative solutions (custom dev, additional apps, etc) short of moving to a completely new subscription platform. Possible solutions (no idea if they're possible): A) Enable customer to change their shipping address for a subscription product B) Edit the customer address section in the account area so customers are forced to send an email or fill out a separate form to change their address, vs the default SS address update. C) Create a notification when a customer updates the address in their account so my client knows to update it in her own system Any ideas? Thanks!
  5. Hi! I have a donation button on my website. Everyone donating gets a downloadlink for my shopping guide in the e-mail donation reciept. When I click the link in thunderbird it gives me a warning that the linktext does not match the link. However when editing the donation receipt I see that the link matches exactly the link text. Since clicking the link brings me to the actual content, I assume there is some analytics/tracking added to this link. I don't wont that. Can I change it? (only workaround would be to to change the link text to something else but I like if the user can copy & paste the link text as well. This is the error thunderbird gives me: This is the link I put into the mail: I blacked-out the exact link because I do not want it to be on the internet. But as I said link and text is the same. But when reciecing the email the link is different....
  6. Hello, We recent switched to Acuity and initially everything seemed very streamline and easy to use. Once already too deep in there's definitely things lacking that are standard in most booking systems. Hoping someone can give me insight, maybe I'm doing something wrong. - Booking Confirmation: My clients are not getting a Text notification when we book an appointment, which makes them feel like they don't have one. I do have the 24hr hour Reminder set up, but clients like to see something once they book. I saw the email option, but is there really not a text option? - Booking multiple services - Clients like to book multiple services. The work around seems to be use the Add-On feature. This is incredibly frustrating since that would mean we would have to re-enter every service twice in the system. Plus it gives the booking box a convoluted look. In addition, there are services that I don't do vs. the person I share the scheduling with. For example, we added Brazilian as an add-on since they often combine it with other services. Because it is an Add-On without the capability to have restrictions, someone can book me for a Facial and choose Brazilian Add-On. I don't do Brazilians. Having to contact the client to say no, after they booked on a system that said it is available is frustrating for the both of us. I put a lot of time into setting this up and am already regretting the switch. How can these basic functions not be apart of the system?
  7. Hello, I searched the forums, but could not find the answer. This is my first post. I setup pickup delivery options using the new feature. However, I am trying to edit the Ready for Pickup email notification, but can't seem to find where the information is being pulled. The email information is greyed out (See screenshot below). I am not sure where the address or hours are being pulled from. I tried editing a few fields, including settings, business information, but no matter what I have tried the test emails come back with the generic info as shown below. Ideally, I would be able to remove the address and hours as I do not own a physical business and pickup location and time varies by order. Any help would be appreciated. Thanks in advance.
  8. Site URL: http://lrcss.com How can I add a donors address into a donation notification message? I'm attempting to use the donation notification as an official tax receipt for donors and one of the things I am required to include is their address. I know we collect that when they complete the donation transaction so I assume I can pull it into the email using a JSON variable I'm just not sure which one? Thanks for helping me out!
  9. Heya, So I can't seem to find where I can set who within my team is getting the "A New Order has Arrived" email. My developer is getting them and it's really not necessary, I would like to switch that off and I can't figure out how...
  10. I have been added as a Collaborator by the very non-tech-savvy owner of a Festival website, which he previously set up with the help of his daughter, who is no longer available to help. This is the first time I've used Squarespace, so although I'm a technophile, it's a bit like the blind leading the blind. (It took me a while to convince him that he could add me as a Collaborator, and not have to share his own login and password, but he did eventually manage to follow the instructions of the Squarespace help page that I sent him to do that.) My permissions are such that I am able to add new Pages, and can access Orders, Inventory and Customers in Commerce, including the ability to add new Products, but on the main Commerce menu page, it says "You do not have access to this section", which is a bit weird, as I certainly do have access to the above sections (and possibly others that I haven't explored) within Commerce. More specifically, I would like to modify the email message that customers receive when they order tickets, but I'm getting a very unfriendly 403 Access Denied error, complete with the html source for the error page, rather than an actual error page, when I even try to look at any of the Customer Notifications (see screenshot). Having looked at the permissions for Collaborators, it would seem that I must have Admin permission to be able to do what I can already do, so why would I be getting this error? Could it be a bug? Or if it's possible that I have a bunch of other permissions, but not Admin permission, what permission is actually required to modify the email messages, so that I can ask him to grant it? Thanks
  11. I'm trying to obtain/send the "order ID" from my site's shopping orders in the new "Customer Email Notifications" editor, but so far its impossible...i require said IDs to attach them in the notification email in order to use the Squarespace API to obtain each order's data (purchase information: article, price, customer-email, etc) and store them in our database. I used to be able to do it by simply adding a command <<{order.id}>> on the confirmation email code in the old editor: Is there a way to achieve this now that the editor is changing?
  12. Site URL: https://www.herocards.us In Bedford template (7.0), I want to edit the customer notification emails for gift cards. I know where to do that, but one of my edits is not working. The default text in the Subject area is "A Gift for {Site Title}". This makes no sense. The gift is not for my site! I want to change it to "A Gift for {Recipient Name}!" The template does allow me to type it exactly that way and save it. But the {Recipient Name} fill-in function does not work. It seems that only {Site Title} can be in the Subject area. Maybe I could just delete {Site Title} and use plain text "You" as a work-around. But can anyone help me understand why {Recipient Name} can be used in the body of the email, but not in the subject area?
  13. Site URL: https://www.herocards.us I just set up Gift Cards (Bedford template, 7.0). All works well, except that in my test all notifications go to the Gift Card Recipient. I tested placing an order to send the Gift Card to another person, then canceled the order to test the refund process. Two of the emails rightly go to the Recipient. But two emails referring to my credit card purchase should go to the Purchaser, rather than the Recipient. - Gift Card “Order Confirmed” email showing the last 4 credit card digits (should go to Purchaser) - Gift Card Issued notification email with unique code (to Recipient, correct) - Gift Card Voided email (to Recipient, correct) - Gift Card “refund has been issued” email showing the last 4 credit card digits (should go to Purchaser) Am I missing something?
  14. Site URL: https://rollkit.net I have an integration with Pipe17 to Deliverr for fulfillment. I see that the status of the orders is updated to "fullfilled" but the notification email is not being sent. Can you help me ensure they are sent when the fulfillment notification is recieved?
  15. Site URL: https://forum.squarespace.com/forum/40-commerce/?do=add It would be very beneficial if Squarespace featured an option at checkout that allows customers in the area to pick up their order in store. Although, you can create a free shipping option titled “In-Store Pick Up Option Only” or something similar it is not as effective, because it does not send automated notifications with pick-up details, instructions, and location.
  16. Site URL: https://magnolia-sprout-wnbn.squarespace.com/config/commerce/checkout As part of the service we provide, the customer must send us some digital information after the order is completed. Sq.Space thought they could complete this through a the product additional information form, but that form is not operational after they paid for the item. The customer cannot submit their digital information until after the service paid for as we have to confirm that they have the appropriate credentials. So, we've been brainstorming workarounds. Can the submission form be sent with the "order fulfilled" notification as that has all the customer/order/service details on it? And if there is a way to get that back to me. Another alternative would be to add a free product to their account/cart which is basically just the submission form. In either case, I would like this to be pre-filled with their order, account, and service items. Each service item does require a digital response and must be tied to that service. Is this something that Google sheets can work with? But . . . I was really hoping to direct them back to the website for all order information. How do you handle customer follow-up? I really could use some help on how to get this done as I do not want to manually do this for thousands of data entry points on an excel sheet and manual customized e-mails. HELP!
  17. Hello, Does anyone know how I can add a number of days to the order submitted date in the email notifications customer will receive? For instance, If order date is on March 15, 2020 and I would like to add 5 days, it will display March 20, 2020 to the customer. I tried: {order.submittedOn|date %B %e, %Y} + days(5) But it doesnt seem work Thanks
  18. Site URL: http://lrcss.com I'm looking to CC my in-house accounting team a copy of donation notifications whenever they go out from squarespace. How do I do that? I know I can download a CSV of transactions from the Donation section in the home menu but they want actual copies of the emails that go out to donors.
  19. Site URL: https://philshroyer.com Hello all, I would like to add thumbnails of the item ordered into the order confirmation email that my customers receive after making a purchase on my website. I sell art, so I think it's good UX if my customers can see the painting they purchased on the confirmation page. Does anyone have advice on how to do this using custom code? Thanks a million!
  20. Site URL: https://www.circe.co.nz I have a website built for my partners perfume business, and have the squarespace app on my phone. for some reason it gives me notifications which are false. this morning I got a notification that last week we had 211 views and 1 order in the past 7 days, but yesterday alone we had 4 orders.. is there a way to get accurate summaries of the weeks activities? It seems like a simple detail to get right?
  21. Hello, i was wondering if there is a way to set up an auto notification every time new content is added to the members area of my website. the notification should include the url of the new content and should be sent only to active registered members. do you guys think this is something possible to achieve? for reference, my website id www.ghoulsmagazine.com
  22. Working for an nonprofit that sells a variety of products. Some are physical (merchandise -- dance gear, CDs, books), but our primary sales are event tickets, live workshops, and dance class series. We often have to send out updates about classes and events and have been doing so (until recently) by exporting our sales on Squarespace and copy/pasting email addresses into our company email, then sending from there--not through squarespace. It's been a total slog and it's time to start using squarespace as our main database for emails, marketing, and customer profiles. While we've successfully set up automated emails via Marketing to go out immediately after specific purchases, we'd like to have a way to easily send out follow up emails to those same customers. Is there is a way for Squarespace to automatically populate mailing lists based on costumers' specific purchases? We only recently upgraded to user profiles so part of my confusion comes from managing profiles... Feels like there should be a way to search our customer profiles for specific item purchases but I'm not finding them. I see that we can manually add tags to individual customers, but that seems a little backwards to me (ex. If I want to add a tag to customers who purchase purchased tickets to a specific show (ie - Tag: "Holiday Show 2021") how can I find out who purchased them without squarespace auto-generating that information in the profiles hub? Trying to figure out what makes the most sense when it comes to user profile management for the org at this time. I'm not opposed to using Eventbrite or Scheduling, I just feel like there is a way to manage mailing lists and send e-blasts through squarespace based on specific purchases. Is there? Hoping that this is possible/easy, and that I just am missing something obvious here.
  23. Hi, I'm wondering if there's a way to customize language in the section of the e-mail where I see the Order summary, I need to translate all words that are in english like quantity, price, placed on *** etc. Can I do it in CSS? Is there a way around it? I see it's possible to switch it automatically for the supported languages but my language is not one of them yet. Thank you!
  24. Site URL: http://sickwriter.com Hello- Since changing my site from Personal to Business, I have been in email notification hell. I am not receiving Blog Comment notifications in the new iCloud email account I used for this new site. It worked fine with my other iCloud address, and I have 1) added all of the Squarespace addresses into my Contacts, and 2) added them to my Rules, but still no notifications. I believe the address may be the issue as it used to be my Apple ID. I wanted to change it back to my other iCloud address, but get the alert in red: "email address already exists" even though the account no longer exists. Is there a way to get that email address back so I can use it again? Thanks.
  25. Site URL: http://amandabrandimore.ca Hi There I found a few other topics were people are having the same issue but they didn't have solutions. I am hoping you can help. I added a promotional pop up and it's connected to Google Drive. I can see an entry in there for my test for my own subscription and this is part is working, but no email is being sent to my email account. Right now I'd have to open up the file multiple times to see if there is an entry in there. I checked my Primary, Social and Promotional inboxes as well as my spam and there is nothing. Can someone please assist? Thanks!
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