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  1. When importing inventory into Facebook commerce via the data feed "Variant" data is not recognized by Facebook. Thus my Facebook and Instagram shop show no variants such as Size and Color variants. Has anyone found a solution to this? I found a solution to the inventory not being recognized and showing items "Out of Stock". To resolve that you have to create a rule in Facebook in the data feed (coming from Squarespace). Set the rule to "Inventory" and a number 1 or higher. Then your products will be in stock. Trying to resolve the variant issue now.
  2. I'm considering switching from Big Commerce to Squarespace but wondering if I can upload my client list so that people won't have to start new with our updated site?
  3. Site URL: http://www.shapelyevents.com/shop Hello, please help! again. I am to switch my site from squarespace 7.0 to 7.1. In that I realize that I have to start from scratch. I'm starting with my store and i'm trying to get my inventory from one site to another using the csv sheet as recommended. I exported it from my current live squarespace store. I HAVE NOT EDITED IT. LEFT IT AS IS! When i try to import it on the new platform, 7.1, i'm getting an error message and nothing is changing. I would hat to have to manually add all these items. I dont understand why there's an error if
  4. Hi There I can not import a csv file of email addresses – always get the same error message: "The first column of your CSV must contain at least one email address." Of course first column contains nothing but an email address. Also the doc has exactly three columns as requested. Nothing works. Even if I download a list that has been created within squarespace, open, export from numbers as csv and import it again – I get the same message. Also tried to export on an pc and exel > same result. I'm desperate. Has anyone experienced issues like these and has an idea
  5. When I try to upload a new image to my page, I click on the box with the up arrow...nothing (left side of website page when in edit mode; see snip below). I tried the Image Settings, Content, and try to click the Up arrow "image" to search for the image I want...nothing (snip 2 below). Doesn't want me to be able to search my own desktop for my own images. When I click the box below that say "Search for Images" it brings me to the stock images listed as FREE or Premium. What the heck? I thought I could load my own artwork!
  6. So I got the importing worked out and I want to add a ton more products to a store. I exported a CSV, added another product as a test, and imported the new CSV and got the following error: "Missing column Add PRODUCT ID column" So I go to check the CSV and it's right there as the first column. I'm baffled by this one. How can I solve this? I have a ton more to add to my store.
  7. Hello, I just open an online vintage clothes store ! I'm working with instagram shopping. The things is, i'm making drops everyday at around 20:00 ! So i'm putting my products hidden during the day, then i'm posting them at the right time. My problem is, instagram takes a while to approve the product so people can't see the products tags during the time that the product isn't approve. So i want to put my product on facebook shopping during the day, so facebook has time to approve the product. The problem is, the data feed of facebook don't post hidden product in my squar
  8. Dear Squarespace community, Hi from India, I am in need of a web designer who can design and explain the website for an export import company. Let me know how much it would cost me and it will be great if you can send me a quotation for such work. (*kindly mention some of your greatest work and link of such website) Thanking you in advance.
  9. Site URL: https://www.transformational-empowerment.com Hi all, I am quite new to Square space and trying to import subscribers to my mailing list via a cdv file. This file looks correctly set up to me, first column email addresses, then first name, last name. But an error message appears, telling me the first column needs to contain at least one valid email address. Working on MacOS 10.15.7 MacBook Air. Happens in Safari, Chrome and Opera bowser. Anybody how could give me a hit or help? Best, Christian
  10. Site URL: https://hyperboloid-sepia-82f5.squarespace.com/ Hello, I am working to import a Wordpress blog (only the posts) to a new Squarespace website (https://hyperboloid-sepia-82f5.squarespace.com/) and I have followed the instructions listed here: https://support.squarespace.com/hc/en-us/articles/206543957. Both times I chose the Advanced option and exported only the "posts" from the Wordpress backend and downloaded the .xml file. The first time I did all posts. The second time I did all posts since January 2019. Both times I got a "success" message as you can see in my screensho
  11. Greetings, I want to add additional photos to an existing gallery and from what I can tell this option doesn't exist. I go to my gallery block, hit edit. In here, one will notice several options. Content, Design at the top and Upload Media and Use Existing Gallery as selections. When I click Upload Media, one has two options. Either click Upload Images or click the plus (+) sign in the bottom right hand corner (which allows you to search through already uploaded images - which is helpful). When I click search, one has the three options above. Free, Premium and Imported. I click Importe
  12. Site URL: https://bullismoonline.it/ Greetings, I want to take the articles of an active website that has been built with Jekyll on GitHub and import them on my new website here on SquareSpace. Since there are many articles I’m looking for a way to do it in bulk. Is it possible? How? I can’t install any plugin there (it’s not WordPress), but all the articles are simple HTML pages or Markdown txt files (it depends on the article).
  13. Hi there, I've been tinkering with a trial Squarespace account and it looks great! Really easy to use, great features, etc. but I notice that I can't import my existing blog? This seems REALLY basic and would be needed for a lot of interested customers. Will that be supported anytime soon? I'd make the switch if that was easy to implement. Thanks, Sara
  14. Since I cannot find any answers online I will ask here. I am exporting blog posts from one squarespace 7 site and trying to import them into another squarespace 7 site. I am using the wordpress import and export xml file, and it keeps failing. The one time it worked, instead of importing the blog posts, it imported all of the pages from the site, which I thought wasnt even possible. anyway, I need to simple just import the blog posts. any thoughts? I keep getting this error. Thanks β€” WORDPRESS Import complete. Status: Failed β€” The import has failed. β€” com.squares
  15. I need to create comparison sites using different templates. I thought maybe I could export my site and import, but I know Squarespace doesn't recommend importing their own file, although they support importing other sites' formats. When trying to import, I get the error: "β€” com.squarespace.v6.business.content.exceptions.InvalidContentItemException: urlId cannot be null: 82RWHTREFWN3BLDNAFC6" I opened the file in Word and an xml viewer and don't see a tag (or even mention) of a urlID, or the string at the end. I get I'm trying to do something that's not recommended, but just asking to see
  16. It's been a while since I had a US client with Commerce needs. Do folks know if it's still the case that you have to manually set up each and every single state and local tax rate? No ability to bulk upload, and no integration with some kind of central spreadsheet that sets it up for you? I heard some murmurings that TaxJar or another extension would do this but I can't seem to see any info about that.
  17. Hi there, Having fun with Squarespace 7.1 for the first time. Is there a way to generate a number of unique discount codes in batch? It is important for us to generate unique discount codes for our members. Creating them one by one is looooooooooong. So we're looking for a way to generate them in batches, and ideally export them from Squarespace for easier distribution. Alternatively, we're open to import coupons if this is also possible. Patrick
  18. Site URL: http://www.jayneclaire.com Hello. I just signed on to Squarespace and from what I gather I am on 7.1. I have been looking around to find a way to delete all of the images in the "Imported" tab. I have a bunch of images that came over with some templates and I would like to remove them. Thank you!
  19. Hello, I actually work on my personal website and I wanted to know if it was possible to import some functionality from "Rally" template. I especially look for the search bar, the social link navigation and also for my main page the index from Rally with the section manager. Is it possible? If yes what's the point to focus and not forget for the import. I work on the Lange template.
  20. I understand that Squarespace does not have a tool with which to import Drupal. Does anyone know of a decent work-around, e.g., importing from Drupal to WordPress and then using Squarespace's WordPress-import tool? Esp. to import blog text and metadata. Thanks!
  21. Hi, I cannot upload a CSV PRODUCT IMPORT file to any of my sites. I have tried on three of them. I get the same error on all three. Is anyone else having this issue? Support couldn't do it either. They checked the formatting and it was correct. My issues has been bumped up but now i am waiting. i have 1000's of products to import. HEEEELP Thanks
  22. I've loaded some products into Squarespace and did a download of the products I loaded into an excel spreadsheet. It seems to be missing data for "Additional info". Has anyone else run into this? I see all of the other data fields I need except for this one. "Additional info" has it's own tab in between "Pricing & Varients" and "Form".
  23. Hey everybody, our set-up: E-Commerce via Squarespare Collecting E-Mail Consent within Check-Out as well as Pop-up Interface to Mail Chimp E-Mail List managed at Mailchimp Customer stored at Squarespace Recently we are thinking to switch from Mailchimp to Squarespace E-Mail. What is the best way to re-import our E-Mailing List from Mailchimp to Squarespare, especially in terms of merging / migrating the marketing consents? Best, Florian
  24. Hi I have recently migrated from Shopify to SquareSpace and I am writing this post to start a conversation about the whys and hows of this failure. If there is a direct import option, one would think that a script will reformat the CSV file to be acceptable. This is not the case. I contacted customer support and they answer was " we do not control what Shopify does", this is just an unacceptable answer. If there is an option advertised to work, we, the customers, expect it to work. The least that can happen is to post a message saying the third party service has changed things as we
  25. Site URL: https://pharaohsdreammuseum.com So I wanted to import reviews from my etsy shop to add to my shop page. I was able to download the data and it came in JSON file. However, trying to import this into Squarepace has proven to be a nightmare. Does anyone know how to do this??
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