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About Me




Expert ID

  1. Imported (uploaded) images are accessible in new image blocks from the Search For Image > Imported section. I've had my site for several years and it's gone through drastic revamps in that time. Now, the oldest images are still there, despite no longer being in use on any existent page. How do I delete these outdated imported images? I can't find any option for it even though it seems like something so straightforward should have a very simple answer. Thanks!
  2. Site URL: https://hyperboloid-sepia-82f5.squarespace.com/ Hello, I am working to import a Wordpress blog (only the posts) to a new Squarespace website (https://hyperboloid-sepia-82f5.squarespace.com/) and I have followed the instructions listed here: https://support.squarespace.com/hc/en-us/articles/206543957. Both times I chose the Advanced option and exported only the "posts" from the Wordpress backend and downloaded the .xml file. The first time I did all posts. The second time I did all posts since January 2019. Both times I got a "success" message as you can see in my screenshots below. However, these posts are nowhere to be found. From my understanding they should be in the unlinked pages area... however there is nothing there. I would really appreciate any help you can provide. Thank you!
  3. Site URL: https://margaritaslittleshop.com/ I have imported reviews from Etsy. All reviews are shown at the bottom of each product in my shop. https://margaritaslittleshop.com/shop/p/a701-echeveria-colorata-branty Everything looks good except quotation marks - single and double. Here is an example of how a product name appears in Squarespace: Echeveria 'Alba Beauty' - 3.5" pot This is how the same product name is shown on Etsy: Echeveria 'Alba Beauty' - 3.5" pot Is there a way to fix quotation marks?
  4. I am in the process of importing my products with the upload template CSV. I have all of my images hosted within our company Google drive, and have added the public share links to my CSV under "Hosted Image URLs." After importing, though, only a blank square with a grey diagonal slash is visible where an imported photo should be. My guess is this is because my URLs don't end in .jpeg, .png, etc. Is there a way to get a link to my images hosted in Drive so that I won't encounter this problem? Is there a different hosting service I should be using that will automatically generate a link with an image extension?
  5. I'm really lost for what to do here, and this is happening with several examples of email lists in csv format. I am trying to import a CSV of email signups that were people who came directly to a landing page and entered their information in order to receive ticket presale notifications. All of the emails are valid (I even recognize a handful of them) and are 100% voluntary signups of people who engage with our business. Additionally, there are a few I am importing from venues we work with. They are lists on which people opted into marketing communications. As for the quality of these email addresses, they MUST be real and valid and properly formatted - these are emails the customer used to receive order confirmations and tickets in order to attend an event. So in all of these cases, I get that error message, which is making me entirely regret migrating from MailChimp to SquareSpace for this part of our business. I get that spam and quality of email lists are a thing, I just can't think of a better example than voluntary signups by people who are clearly real individuals? I need a rather urgent resolution on this or else I will have to go back to MailChimp, so any help is appreciated!
  6. So I got the importing worked out and I want to add a ton more products to a store. I exported a CSV, added another product as a test, and imported the new CSV and got the following error: "Missing column Add PRODUCT ID column" So I go to check the CSV and it's right there as the first column. I'm baffled by this one. How can I solve this? I have a ton more to add to my store.
  7. Does anyone know of a programmatic way to remove entries from the "Files" list in the Link Editor? (7.0/Montauk) Sure, you can manually select "Delete" on each file, but that is so clumsy when you have a lot of junk files. And why would you have a lot of junk files? Because every time you import a product .csv file, apparently that filename gets added to the list of files in the Link Editor. Then if you later try to use the Link Editor to link to a static file you actually care about, you have to scroll thru all the .csv files you have ever imported. So, before I get started on setting up our new store (with products whose prices will be updated daily via .csv imports) I am wondering if there is a way to deal with Link Editor file clutter. Anyone have any suggestions? (Am I the only one who's ever had this problem? I am mystified as to why the product import .csv clutter up the list. You can't reuse them, you can't download them, and you can't tell how big they are or when they were uploaded. In fact, even failed import attempts add filenames to the Link Editor list. I contacted Customer Care about this a year ago and they said they'd look into it, but I just did a little test and found that the problem still persists.)
  8. When importing inventory into Facebook commerce via the data feed "Variant" data is not recognized by Facebook. Thus my Facebook and Instagram shop show no variants such as Size and Color variants. Has anyone found a solution to this? I found a solution to the inventory not being recognized and showing items "Out of Stock". To resolve that you have to create a rule in Facebook in the data feed (coming from Squarespace). Set the rule to "Inventory" and a number 1 or higher. Then your products will be in stock. Trying to resolve the variant issue now.
  9. Hi there, Having fun with Squarespace 7.1 for the first time. Is there a way to generate a number of unique discount codes in batch? It is important for us to generate unique discount codes for our members. Creating them one by one is looooooooooong. So we're looking for a way to generate them in batches, and ideally export them from Squarespace for easier distribution. Alternatively, we're open to import coupons if this is also possible. Patrick
  10. Hi everyone, I used to be able to import select Etsy products via Etsy CSV but I've recently tried to do this and the Etsy CSV option isn't there anymore, or am I missing something? There is only the option to log in to my Etsy account and import everything, which I don't want as there will be dupes and it said it would take 20 minutes. I only want to import 20 new items. Also, I don't want to use the Squarespace CSV template. Thanks in advance!
  11. Site URL: https://plane-wrasse-xbem.squarespace.com/ Hi, I have recently set up a 7.1 site and want to import my products. I have about 1300 to do. I have downloaded the import.csv and have created a test product that I can import correctly. However, I am trying to understand the html that is added to the product details so I can replicate and add it in bulk to my product description column rather than having to go and add it all after and I cannot find anything in the help guides as to why it does it this way. Or a guide to how to do it any other way? Has anyone done this? So far: My initial productdescription in csv was "This is a beautiful colour denim with a white freckle effect." Screenshot 1 First export of the product got me exactly the same text. So I then edited the product description on the web page to Screenshot 2 The export then gave me <p class="">This is a beautiful colour denim with a white freckle effect.</p><p class="">Great for dungarees, tunics and pinafores.</p><p class=""></p> I appreciate it no longer uses BR so starting a new <p class=""> seems to give the extra line It gives me a straightforward look on the page I can add < p class="" style="white-space: pre-wrap;"></p> gives me a space before text etc Has anyone done any manipulation of the csv file in this way? Any hints or tips or lists out there for what works and what doesn't? N Nikki
  12. Site URL: https://www.phelpsrefinishing.com/ Last December I tested the whole bulk editing process on a copy of my client's site, so I could be sure the same procedures would work on January 1 when every price had to be updated. Now I'm in the same process for an August 1 update, and have not succeeded yet in making any test imports work. Of course the test site uses different SKU numbers, so I export the test site inventory, make a test change, and import it back to the site. The import result is just duplicate products with completely new SKU numbers -- no change to the products displayed on the test site. It worked so well last December that I didn't make many notes on how I did the bulk editing...except for notes on how to get the variants updated. Tech support hasn't solved this with me yet. Anyone else have ideas on what I'm doing wrong? Meanwhile, I'll keep trying different things and if I find a solution, will post it here.
  13. Hi Friends, I'm trying to import my privacy policy onto my site. I've created it in a Word Document and wonder if it's possible to import it as a PDF - so I don't lose the formatting. Sorry to be so daft -
  14. Site URL: https://www.cybernetictech.ca/ Hello, I have an announcements/news section under 'Press Release' on the homepage that contains links and all of the information had to be inserted manually. I'm wondering if anyone knows of a way to make it dynamic so the information is being updated automatically. Thanks!
  15. Site URL: https://octopus-tiger-ebkk.squarespace.com/config/commerce/inventory I don't seem to grok this. I add my product ID to this CSV file, and it tells me upon uploadto page Product not found Make sure product id was not edited I am importing all new product, of course it is not found, I guess, I dunno
  16. Hi, While I love graphics, I am looking for a template with less frills and more disposed to handle large volume of items. i do have them all in an excel database and would love to port the database Which would be the best template for me. I need to list 1 item part belongs to- 2 part number 3 description- 4 price Not necessary but would consider -number of pieces in stock -photo of part I plan on listing possibly 800-1000 different parts Thanks in advance
  17. I can't find a way to import blog posts (without another blog) or events. The API seems to only work with products. https://developers.squarespace.com/commerce-apis/overview Is there a blog or event API somewhere? Or has someone made a plug in to import posts or authors?
  18. I'm trying to import a set of data and I've tried so many different ways. Basically: author, title, text, tags I've considered doing it as a blog post and products, but since I'm not coming from another blog, I can't seem to do it. I'd be fine setting up a blog on another site where I *could* import things and then export them and import into SS, but there isn't really a way to do this in Blogger, and you can't do it for free in WP. I gave up and decided I'd do it manually, but I also can't import authors.... Is there a way I can do this programmatically SOMEHOW? Plug in? Their API seems to only be about products, not blogs or events... https://developers.squarespace.com/commerce-apis/overview
  19. I have fund I have hundred images on the imported section, and I can not delete them....
  20. Hi, I just finished my first UX design case study in Figma and would like to start building a portfolio. The case study consists of 30 jpgs (I produced these for Behance). All images have the same width, 1400 px, but different lengths (the longest has a lengths of 5215 px). I tried uploading the images to Squarespace 1. one by one and 2. as one big combined jpeg, but I always ended up having cropped dimensions. Is there any way to import this case study or would I need to re-build the whole thing in Squarespace? I don't want to add a link to the Behance site. Thanks!
  21. Site URL: https://www.warnermedia.com Hi all, Hope you are all well. Recently or a few years ago WarnerMedia Used the Hamburgers menu from Jonsuh and I love that hamburgers menu! and im wanting to get that Hamburgers menu on to my site. Jonsuh has allready uploaded the files onto github, Any help would be appreciated. My Squarespace Site is: https://www.ztfmedia.co.uk
  22. Can anyone help me? I'm trying to import blog posts from Wordpress 4.3.26 into Squarespace. I've tried both basic and advanced. Basic says success but pages are not in the not linked area (have refreshed and logged in and out several times). Advanced says 'file appears to be incomplete'. Can anyone help? THANK YOU!!!!
  23. My site is being developed but I ran into a problem. I was having issues with the breadcrumbs going to the wrong page so I exported my product (csv) cleared it out and attempted to import them. I downloaded the CSV template and used that (which was identical to the export too BTW) I am getting an error Saying no PRODUCT ID so Question-- can anyone help???
  24. Hello there. I'm new to Squarespace and I am struggling with a couple things in the scheduling area. We are a company that services other companies - not individuals. When setting up my customers to send out my reminders etc. It's insisting that I enter a first and last name. For us this does not exist. Is there any way of changing the heading criteria so that I can set it up for a companies name? Also how do i ensure the software is communicating with my accounting program so that I don't have to enter new customers in both? If I update in my bookeeping software will it update my contacts in scheduler? Thank you in advance for your help.
  25. Site URL: https://coyote-pentagon-k4wx.squarespace.com/ I'm in my trial period. My biggest reason for hesitance is the wordpress blog import. The posts appear to be in order. But there are a few issues right now: In WP I'd usually use the featured image as the first image within the post content. It appears that the featured image is being inserted by SquareSpace at the beginning of the post. I'd rather not edit all of the posts to delete the duplicate image The .xml lines that would have been br within WP have this character. \x{0D} Do I need to delete that from the file? Or just replace with br? I would go in to edit the posts themselves, but the formatting changes between the view and edit. Aside from the lack of carriage returns and the duplicate feature image, the rest of the format is as expected while viewing the post. When I click Edit, though, all the images relocate to the top as separate image boxes, all showing the caption option (the regular post correctly does not show the caption), and all the text is moved into a single text box at the bottom of the page. This makes editing the post extremely difficult. Minor issue that may be outside of SquareSpace assistance: is there a way to autoassign the author of the posts to myself? It appears the export didn't add a post_author field within the .xml
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