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  1. Hi I am having issues with my squarespace site / squarespace in general - note i have tried this on multiple squarespace sites of mine but I'm having the same issue. I note that the fonts were working last night and now they are not. I have custom fonts in OTF format which I have uploaded the custom CSS page. I have used the following code: @font-face { font-family: AAA; src: url(https://static1.squarespace.com/static/62f0815356f60d45a8bd7d70/t/62f2fa9009ae867245600778/1660091024525/Recoleta-RegularDEMO.otf); } h2 { font-family: 'AAA'; } @font-face { font-family: BBB; src: url(https://static1.squarespace.com/static/62f0815356f60d45a8bd7d70/t/62f32329170496483655ff1c/1660101417637/Pacifico-Regular.ttf); } h1 { font-family: 'BBB'!important; } My issue is the custom font is not being correctly recognized by squarespace and is just replacing the text with a general serif font. Font AAA is meant to look like this: Font BBB is meant to look like this: However they are not showing up, as seen in the following list of the headers and paragraph samples form my website. Please help as this is beyond frustrating.
  2. Site URL: https://www.alexbeaufort.com I've tried experimenting with JS in my site and I may have overloaded it, causing it to continuously crash. I cant even access the editor to delete the code without it crashing first. Any advice on how to fix? I'd prefer if I didnt have to start my site over.
  3. I have been hosting my site with Squarespace (version 5) for 10 years and today my site appears to have disappeared. 😧 Today I went to my site URL and that's when I began to see the following issues: 1. On my domain (hosted elsewhere), Squarespace is now displaying a "custom domain" mapping page. Weird, but Um ok I thought this domain issue would be easy to fix until I encountered another issue....... After noticing my site not showing up on my domain properly, I then tried to access my site by typing in my regular account URL with the Squarespace subdomain affixed to it (e.g. mysite.squarespace.com). Then I saw this.... 2. On my account URL, my site is gone and Squarespace is displaying a page that says the account is "Available." WHAT? How can MY account, that I've been paying for for many years, be Available suddenly out of nowhere? How can this be happening when I have a monthly plan? Can someone please let me know how I get my site back online? Also, does anyone know how to get expedited support from Squarespace on this matter? I opened a ticket but as I use my site for work, I don't have time to wait around until tomorrow to get this resolved.
  4. Site URL: https://laurabennettdesign.com Hello Coding experts, my site won't load correctly when you click on the main logo to "return to home". Rather it has to be refreshed each time to allow all of the home page blocks to load correctly. Im noticing this specifically on the home section titled "Heart-led, Purposeful Design" with the photo block on the right. When clicking on the main logo, this section actually doesn't display the photos or subtext at all (see photo attached). But upon refresh it works normally. It seems perhaps it's working on the backend of SS but not working when the site is accessed by browser (ie. Safari, Chrome, etc.) Please help! site: laurabennettdesign.com
  5. Site URL: https://www.berwynumc.org/facilities I have a page where I am trying to do something as simple as create an unordered list. I have used the wysiwyg editor and tried a code block and both only fail to save once I try to add the unordered list. I am a proficient programmer in html, css, and javascript so I know it is not my simple ul and li tags in the code. I can make the changes but when I save I get the following error. Squarespace dm on twitter was less than helpful so I am reaching out here. To summarize: Steps to Reproduce: Enter a text box and click the unordered list icon to start a list Add all list items, exit edit mode. Highlight Done and click save. Expected behavior: Add an under list in either the wysiwyg editor or in a code block, the list content render and save the page. Actual Behavior: Receive an error that the page could not be saved and to refresh to try again. (see picture attached)
  6. Site URL: https://www.midnattsbris.se Hi, We have started to use Cookiebot but when I paste the code in either header or footer it disables the "edit"-button inside Squarespace. Anyone that have experienced anything like that?
  7. Site URL: https://pawplepower.com Please help! I have a persisting and urgent problem that's driving me crazy, and I've exhausted all my knowledge on how to fix it. On our Squarespace store, we're selling digital products. One of those products is a .zip file containing audiobook recordings. When the file is purchased, sent to the customer, and then downloaded, it's unopenable and gives the following error message: "Unable to expand [FILE NAME]…" "Error 1 - No such process." I have no idea how to fix this. I've tried so many things: removing a dash in the file name, setting the enclosed folders to 'Read & Write', deleting and listing a brand-new product, etc. I should also mention that the other digital downloads that we sell (which contain .pngs, unlike this one which contains .mp3s), download and open perfectly without incident. The compressed .zip file comes to 241mb, which is well within Squarespace's file limit. Here's the other thing though: when purchased and downloaded, the file size is not that size, but fluctuates between about 150 and 170 mb, which almost seems like something is stopping the download mid-way. I've tested it a million times on my end, and I've only ever had it properly download and open about two times, before not working again. I'm appealing to the Squarespace community hoping that someone can help me; maybe you've had a similar experience and have found the fix. I'd be more than happy to buy you a coffee for your time, I just desperately need the help before we receive any new orders. NOTE: I have no idea whether this is a Squarespace issue, or a localized computer issue. I'm also not sure if this is just an Apple problem. All the reported download problems have seemingly come from Apple users (including myself). This problem also persists on Desktop and Mobile. Link to problem product: https://pawplepower.com/shop/p/powerfully-pawsitive-audiostorybooks
  8. Site URL: https://alumniclub.global/ Hello! I have used custom CSS on my website for font. Somehow the font is not reflecting on mobile version when I view it on phone. It’s okay when I work on the desktop and change the viewport to mobile, but otherwise it’s not working. Can someone please help me resolve this issue. Thanks in advance!
  9. Site URL: https://www.manicpixie.co/about Hello - I had a series of json animations on my site running through lottie player that were working perfectly for months until the new update. I host these files at jsonbin.io but all the links appear to be broken. Has anyone experienced this and/or found a workaround?
  10. Site URL: https://www.cidercellar.ie URGENT !! I need to change my foot page because I have different information on home page and footer but I can't save my editing. I restarted my laptop twice and the page as well !
  11. Site URL: http://www.nordskovarkitektur.dk Hi! at some point editing My site Instagram icons dissapered. the link is still there (mouse over works) but the icon is gone. tried enable/disable , remove/add , different browsers/computers/phones… etc. I tried getting help in an Old Squarespace thread, but figured i needed to expand the cry for help a bit 🙂 Thanks
  12. Site URL: https://ttohc.com Hi There, I just updated my domain's DNS records to point to my new Squarespace site. Everything is green in the DNS Settings in Squarespace. But when I navigate to the site, I'm getting a message saying "Your connection is not private". Site URL: ttohc.com Screenshots below. Thanks!
  13. Site URL: https://www.spectreworks.net/ 'Your connection is not private Attackers might be trying to steal your information from ' This is the warning i see instead of my site. on incognito browser it still shows my old website that was on the domain before i transferred domain. Please assist
  14. Site URL: https://spiritwomanleader.com Hello, What is a validation error on folder update? It's not listed anywhere. Hanna
  15. Site URL: https://kccbd.net I had made some edits to my "contact" page on my website, and after saving my changes, I noticed that the formatting was a bit wonky. Consequently, I wanted to erase the newly made edits altogether by simply deleting the section; however, Squarespace will not even let me edit anything on the page. It simply freezes, but when I click on another page of the website, it thereafter allows me to edit. Also, when accessing the navigation panel on the left-hand side of the screen (rather than through the website itself) it would let me click the "contact" section, but rather, will automatically move me to the "about" section which is right above it. I would love some help with this! Thanks, Kody
  16. Using this method to upload a Javascript file But then, when I try to reference it from the Squarespace site, I get a CORS error: Access to script at 'https://static1.squarespace.com/static/57014b5b746fb963478e3d4f/t/5d7ba83d4e25b616833d896b/1568385085375/runtime-es2015.js' (redirected from 'https://brooke-meek.squarespace.com/s/runtime-es2015.js') from origin 'https://brooke-meek.squarespace.com' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource. Am I doing something wrong here?
  17. Site URL: http://www.1924.us ERROR MESSAGE: Couldn’t update collection Instant exceeds minimum or maximum instant (through reference chain: com.squarespace.content.product_service.v1_1.model.ProductDTO$Builder["updatedOn"])
  18. Hello. Help! I am unable to edit any of the blocks of a new site build. Trial 7.1 site on windows 10. Once in Page Edit mode, the header and footer buttons to edit appear and the header sidebar content is editable. The footer is only editable when I use keyboard tab, not mouse, to bring up content edits. Only sporadically. All other elements on the page are buggy. I managed to bring up a couple of edit boxes but then lost ability to return to edits. IT DOES NOT look like the squarespace demo training video ease at all! On the screen print you can see the plus to add a clock but I can't mouse over to bring up edit the block itself. My mouse is hovered over the photo block. I did open edit once and the logo was inserted but it won't resize. I can't get in to edit or delete the demo text. No difference on ipad. No difference on a new site demo. Maybe I just need to reinstall? How?
  19. Site URL: https://evonhart.com/international-yoga-day-registration#fullday I've used Shopify's Buy Button Embed Codes for a couple years on this site, but now they are no longer displaying. It was working fine and then stopped displaying the embedded codes suddenly today. I've already disabled Ajax loading which is the only solution I have found so far but that isn't working.
  20. Site URL: https://www.revoltinggays.com/hostile-forces Hello! I'm, having a little trouble with not being able to reformat text The client has been copying and pasting his text from word straight into squarespace and I've been going in and adding it back as plain text where needed (I know it's not best practice but he's in his 70s so I don't want to overcomplicate things for him!) For some reason though some of the pages are in italic, even when I paste them as plain text, or copy them into a new text block. Squarespace doesn't seem to think that the text is italic so I'm a bit stuck. Here's a link to one of the pages that it's happening on https://www.revoltinggays.com/hostile-forces (please forgive how messy it is, it's very much a work in progress) Any advice or ideas would be hugely appreciated!
  21. I created a form and used the 'survey' form field and added 4 options. I have all the other information entered correctly but I keep getting this error when I submit the form. Each of the options has one item selected. I have tried troubleshooting this for hours and can't find anything on it. Appreciate any help/assistance.
  22. Site URL: https://gregmaroney.com I keep 4 product blocks on the home page, changing them out every time there is a new release (every 1 or 2 weeks). I haven't been able to change them since 4/29. The new products are listed on their own pages and functioning (Joy on Singles page and Quiet Piano vol. 3 on Digital albums page). When I do the add product search, none of the most recent products are showing up. I attached a screen shot of how typing in Joy led to completely unrelated items. Does anyone else have this problem? or an answer?
  23. Site URL: http://joyapostnatal.com Hi! My site isn’t working today although last night it was (and I haven’t changed anything in between). I’ve reached out to support but nothing back yet so wondered if anyone else might recognize the error on the attached? Thanks in advance!
  24. Site URL: https://peopleschurchofflint.org/peoples-press Hey! I just added a summary block to my client's page to get them started with a blog. I love how it displays. Saturday it was working fine, then my client reached out yesterday to say it wasn't. Now when you click on one of the posts it says "We couldn't find the page you were looking for. This is either because: There is an error in the URL entered into your web browser. Please check the URL and try again. The page you are looking for has been moved or deleted. You can return to our homepage by clicking here, or you can try searching for the content you are seeking by clicking here." But when I go to look on the back end, it's the same URL and it works fine. Because it's working I don't really know what's wrong. What am I missing?
  25. Site URL: https://www.servagency.com.au/ Hello, The site is live, no password needed. I can't figure out why the background video is not filling the background section. It seems like the min-height I have set for the hero banner is being applied to the video. Any help would be appreciated. This is what it is meant to look like: This is resizing the browser: CSS for the section below: // Home Hero Banner @media only screen and (min-width: 874px) { section[id*="hero-banner"] { min-height: unset! important; min-height: 87vh! important; h1 { color: #fff; font-weight: 700!important; font-size: 1.75rem; } } } @media only screen and (max-width: 873px) { section[id*="hero-banner"] { min-height: unset! important; min-height: 38vh! important; h1 { color: #fff; font-weight: 700!important; font-size: 1.5rem; } } }
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