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Found 109 results

  1. Opt-in for automated welcome email works perfectly if sign up comes from desktop, but Confirm your subscription from no-reply@squarespace.com upon signing up to clients opt-in leads to 404 page when you click 'confirm subscription'. This obviously inhibits potential subscribers (from mobile) to sign up to mailing list. Client website: https://www.rachelharville.com/ Any genius wholeheartedly appreciated!!!
  2. wondering how I could customize the email icon so that when it is clicked, a small dropdown pops down allowing the user to select from one of a few emails (support, sales, or partnerships). anyone know how to integrate a drop-down into the social icon for email?
  3. Site URL: https://takeepfit.com Im trying to create a separate confirmation for my service. At the moment both my product and service is receiving the same confirmation email but I want to have 2 separate emails so that when a service is purchased they're able to receive the location and time for the event in the confirmation email. I've spoken to Squarespace via their live chat and they've told me its possible with code injections but I have no idea on how that works, so I was wondering if anyone could help me please!
  4. Site URL: http://www.browologylabs.com Hi, So my phone has night mode enabled, which basically makes the screens mostly have a black background on all apps. I noticed when I send an email using the email templates on squarespace to my phone without night mode enabled everything is fine. Once nightmode is enabled the background colours change to Brown (they are meant to be pink). Does anyone know if there is a setting to prevent this or is this just something that was not accounted for by squarespace? Regards
  5. Hi, i’d like to know if there is a way to change the sender and subject lines from when customers submit forms. Right now all submissions show ‘Squarespace’ as sender and ‘Form Submission - xxx’ as Subject. is there anyway to change this? I’m willing to even pay for a third-party solution but I cannot find any. Thanks in advance for your replies.
  6. Hi! Within the Squarespace email campaign editor, I'm trying to change the social icon colors from the basic colors of their respective brands (see photo) to a simple black icon. I cannot find a way to change it in the email. Current Email footer: Email social block settings: ThanksRachel
  7. Hey guys, I'm trying to move the "Sign up" newsletter button more to the left, as well as the "Email address" box that's next to it. I've attached a screenshot for preview. The goal is to align both buttons/boxes with the text that's above it. I'd also like to move these buttons up closer to the text as well. Thank you -Jeff
  8. How can I obfuscate our email addresses on the website so they don't get combed by bots? Sorry, new to this platform and haven't a clue how to do it.
  9. Site URL: http://www.apadc.com Hi All, I'm in the process of migrating our emails from myemma to Squarespace. We've been having a problem with myemma opting people out of getting emails. (I've verified with the members that they didn't opt out themselves.) I've been trying to get as clean a list as possible so I've been asking people to subscribe from the website. Those email addresses are going into a 'default' list. We need to maintain several lists, some of which has names that are already in the 'default' folder. If I add them via a CSV dump, and delete them from the default list, will Squarespace remember that they opted-in? What is best practices for moving people from the default list (which is kind of a dumping ground for everyone) into more specific lists? Thank you and I appreciate any help. Best, matthew rakola, director, American Photographic Artists, Washington, DC
  10. I'm really lost for what to do here, and this is happening with several examples of email lists in csv format. I am trying to import a CSV of email signups that were people who came directly to a landing page and entered their information in order to receive ticket presale notifications. All of the emails are valid (I even recognize a handful of them) and are 100% voluntary signups of people who engage with our business. Additionally, there are a few I am importing from venues we work with. They are lists on which people opted into marketing communications. As for the quality of these email addresses, they MUST be real and valid and properly formatted - these are emails the customer used to receive order confirmations and tickets in order to attend an event. So in all of these cases, I get that error message, which is making me entirely regret migrating from MailChimp to SquareSpace for this part of our business. I get that spam and quality of email lists are a thing, I just can't think of a better example than voluntary signups by people who are clearly real individuals? I need a rather urgent resolution on this or else I will have to go back to MailChimp, so any help is appreciated!
  11. Site URL: http://laureninowicki.com TL;DR: Is there anyway to transfer a G Suite account purchased through WordPress to Squarespace? (Domain has been transferred from WP to SS) Years ago I built my website using WordPress . com since it was cheap and simple. A few months ago, I purchased my GSuite email account through WordPress using my WordPress domain. Recently, I decided that I wanted to put more effort into my website and made the switch to Squarespace (LOVE IT) and I transferred my domain from WordPress to Squarespace easily. I cancelled my WordPress plan so it is now "domain . wordpress . com" but want to shut down my WordPress account all together. Since I purchased my G Suite through them, I can't do that and Im essentially paying an extra $6 a month for the email through them and by having the Squarespace plan that allows for a G Suite account. I just want to have my website and email all in one place and on one bill. I'm hoping there is a way to keep my G Suite as it is so I don't lose any info on it or have to set it up all over again but move it to Squarespace where my domain now is. Is there any way to do that?
  12. So im new to this stuff so bare with me. I just registered my domain and want to start using the email associated with my domain. Do i have to use this G suite through google? or can i just start using the email manually setup through my domain? If so where do I find the setting to put in my email app?
  13. Site URL: https://themuahouse.com Hello, A website that I built for a client is not receiving emails through their contact form. The email address works. I have attached screenshots of notifications that my client received. Any help would be appreciated. Regards, Mark
  14. Site URL: http://www,tycaws.com Hello, I'm wondering if there's a way of changing the wording highlighted in the attached - the shop is based in the UK and we tend to say 'Delivery' instead of 'Shipping' and 'Postage and Packaging' instead of 'Shipping and Handling'. I've asked on the squarespace chat but they sent me this way. I have limited coding knowledge so would be awesome if any answers were as clear as possible! Thanks
  15. Site URL: https://www.parlourofwonders.com/ As the title says, I'm not receiving email notifications of new sales on my Squarespace store. I can view the recent sales in the Squarespace editor, but getting the emails would make my life a whole lot easier. This has been happening since around the start of May and I'm at the end of my rope! A month or two ago I had to edit my domain's MX records to make email work with G-Suite so my employees could message each other. Could that be impacting it? I still receive administrative emails from Squarespace, like when I change the email that's supposed to receive the commerce notifications, but nothing else otherwise. For reference, my domain is managed through a third-party, which is why I had to edit the MX records for G-Suite manually. I'm fairly tech-savvy, I just don't know where exactly the problem is! My guess is Squarespace, since everything else works fine with my current email setup, I'm just not getting the commerce emails I would like. Any help or suggestions would be very appreciated!
  16. Site URL: https://www.bernadettemarciniak.com/flat-lay-photos I integrated my email service provider, Mailerlite with my newsletter sign up. I know Squarespace requires a double opt-in, but when I tested the link myself, it added the e-mail address to my subscribers regardless of whether they had confirmed their subscription to my newsletter. Any guidance on this?
  17. I'd like to add a pop up on my website that invites visitors to download a how-to PDF, then, using the email address they enter I'll begin an email drip campaign. I see Squarespace has all the tools I need but I'm not sure the best practices I should use to do this effectively... or maybe I should separate this and use Mailchimp instead? Here's a bullet list of what I want to do: - create a pop up that says, "hey there! sign up and download this helpful resource that'll solve your problems!" - once they add their email address a PDF is sent to them (it's the resource I mentioned in the popup) - In the following weeks/months I'll send a weekly email with more details, offers, testimonials, etc.. also: - Ideally this same email signup form can be used on my website too. That way I can have the offer in a pop up and in the body of some pages. - Can I export email lists that are created within Squarespace? Assuming this is possible and reasonable within Squarespace, how do I best accomplish it? Do I use Mailing List or Newsletter? Should the free PDF be part of a Store and I just create links to it within my popup? Or is it best to do all of this through a third party like Mailchimp? I guess I'm looking for best practices for creating a popup which trades a visitor's email address for a helpful PDF and a number of emails over the next few months. And should it be done entirely within Squarespace or using a third-party? For reference, I'm trying to recreate this on Squarespace: https://storybrand.com/automated-email-campaign/
  18. Are there any plans to expand the available font packs in email campaigns? I would like to be able to choose fonts individually, the current combinations are very clunky and unattractive and detract from any serious branding in my opinion. Will there be any expanded options in the future?
  19. moreeatery

    Email

    Site URL: https://www.moreeatery.com/ Hi, Is there a way to send a customized email for different product the client buys? I don't see any options, but is there a piece of coding that would allow that? Thanks
  20. Site URL: https://neighbourhooddinners.com.au I have set up the option for delivery or pickup in our checkout, and ideally, I'd like to be able to automatically generate a different order confirmation email based on what option the customer has selected. Is this possible? How would I go about this? I'm not much of a coder so a bit lost. Thanks
  21. I am selling services, not physical products. How do I get rid of the shipping information on the automatic order confirmation email? I created all of my services, as services and not products and the shipping info is still popping up on the email order confirmation. Does anyone know how to get rid of this?
  22. Site URL: http://www.swiftmotocross.ca/membership I have setup a form for checkout on my Squarepace site. The form is a waiver with the user having to check Yes, I agree upon checkout with a digital product. When this is sent to me after checkout, the description isn't visible in the email confirmation or the order. Is it possible to have the description of each form field be included in the checkout email? I have attached an example below. The description in the checkbox form is not sent to me, only the "yes, I agree" and the title "COVID-19 Waiver." Is it possible to include the disclaimer in the description box?
  23. Site URL: https://americancoopworthregistry.org/ The only info I see via our account Dashboard is that we're offered 3 initial campaigns for free. Upgrading to the $5/month plan provides 3 Campaigns/month, limited to a total of 500 Emails/month. Is there a limit on how many "users" we're permitted? Our treasurer handles emails concerning annual election of officers and director. We have a "Newsletter person" who sends out a monthly newsletter. I would welcome any and all comments you all might make about Squarespace's email campaign capability. Thank you! Jim Child, Maine
  24. Site URL: https://stingray-cylinder-zztm.squarespace.com/ Hey! - How can we add custom logos to the social links in the BRINE template? We want to add Patreon, WhatsApp, and email. - Is there a way to add a phone number to the WhatsApp icon so that when you click it a pop up shows up with our number? - Is there a way to add the email so when you click it, it either pops up with email or takes user for their default email app with our email in the 'to' section? https://stingray-cylinder-zztm.squarespace.com Pass: temp123 Kind regards!
  25. Site URL: http://www.bsweat.com Hey guys I am Trying to use zappier to automate a few things but my squarespace store is not sending the client email over to stripe unless they have an account, can I inject code to the checkout page to push client email over to stripe? If so I did try and I can send a picture but it’s not working
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