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  1. Hi there, I've already created a password-protected page (see screenshot) of the two file types of my graphic novel. This page was created specifically for backers, and I sent an email with the password when my campaign was complete. Now I want to offer digital downloads for anyone to buy the same thing using the "digital downloads" feature. Ideally I'd just want them to pay on the page, then receive the confirmation email with the URL and password to the page below. I've looked into the digital download email and I can't change the text to reflect that (rather than the link to the file, as it's currently set up). I really don't want to have 3 different products listed for the book (physical, ePub and PDF). Two is OK I guess. Does anyone have any ideas how to go about that? Many thanks, Rebecca S
  2. Is there a way to limit the sale of digital items to customers from the USA only? I want to avoid the tax issues with selling to other countries for the time being. I saw that there is a way to set up shipping zones, but will that work with digital products?
  3. Hi Guys, I'm an artist and would like to offer personalized e-cards with corresponding mp3 digital downloads of original music. I understand that it is not possible to offer variants of digital items, so I will need to make each a unique product. I believe I can create the products and set up the form for personalization without an issue. However, I am wondering if it's possible to implement my vision for delivery. After a person selects, personalizes and purchases an image/music combo, I would like the recipient to get an email with a standard subject ('A gift for you!'). The body of the email should display the image, the personalized message, and a link to the mp3 download. Is this possible? Any help would be appreciated!
  4. Hi everyone, I'm looking to restrict sales of my ebooks to certain countries, namely to UK only. I see I can do this for shipping but it's really important from a publishers perspective to be able to restrict digital sales too. Does anyone know how to do this?
  5. Many 3D digital artists, including myself, are interested in moving away from platforms like Gumroad. Having signed up for Squarespace for the purpose of creating a website to show off my work, I found that the digital side is not quite as good as I had hoped. Currently, I've been considering Sellfy where the upload is 10 GB but the level of customization is far less than Squarespace. If the upload limit were greater than 300 MB and 10 GB instead, I would be very happy. If Squarespace did this, I'm sure they'd see how many new members and old members would join and stay. Additionally, when purchasing digital products, you should erase the address section as it isn't necessary. Could you please look into this for me as I am contemplating leaving only for this reason alone. I'm sure I'm not the only one struggling with this. It is also easy to imagine how many new costumers you would gain just from that. Thank you, Miriam.
  6. Hi, I am currently doing SEO of my client square space website. It has google analytics 3 and I am now moving it to analytics 4. Actually I am trying to integrate analytics with the site but I cant find where to integrate it. I have another site related to Digital display board on square space. I am trying to change alt tags on home page but i can find from where to add them.
  7. Hi, I am new to squarespace, are there any Sports Photographers here or anyone selling multiple digital photography products that can help me out? My question: We upload about 50-80 images per game, smugmug allows us to batch upload and applies watermarks to our images effortlessly. We can be uploaded and selling photos within an hour. It looks as though squarespace does not allow batch uploading and it does not apply automatically apply watermarks. It appears every image must be manually uploaded? Is that accurate?
  8. Hello, I'm in the process of setting up my website to sell digital products and I notice you can't have different pricing options like you can for 'physical products'. My digital products need different pricing depending on the license option you choose, but the exact same file would be downloaded when purchased. Is there a way I can create different price options for a digital product? I do not want to list the different license options as separate products as I think this would be confusing for the customer.
  9. Im trying to sell digital products that will all be over 300mb in size even when zipped. Is there a workaround so I can sell a link to a google drive or outside source? It only accepts files not links. If I cant find a workaround Im most likely going to have to cancel my squarespace ging forward. Any help would be appreciated!
  10. Hello Everyone, I am a bit clueless and shocked to see that in customers accounts panel, customers can see their past orders, but not any way to click and download their digital files...…Any possible way to provide them link with each order in their customers account panel??? Any Plugin- hack or DIY will also be appreciated.
  11. Hi, I´m testing the commerce tool and when buying a digital product the link to the download don´t work both Safari and Chrome, errors below... How to solve this?
  12. Hello! I would like to know if it is possible to add digital product variants? So far I have not been able to see that option and I fear that it is not possible for digital products? I want to sell a digital product that has 2 variants--> it can be downloaded in US letter size or A4 format. If I couldn't do that, it would look quite unprofessional to customers to have extra products for each format. Thanks in advance. BR, Jenny
  13. Hello! We are going to be selling a Digital book. We don't currently ship physical products to the EU or Great Britain due to VAT regulations. Will customers there be able to purchase this digital book if these countries are not in our selected shipping regions? Thanks!
  14. I would like to sell a digital-product that is password protected, but my question is, how do I get the password to a purchaser? I see that order confirmation emails can be customized per product category, but can they be customized per product? That is what I need.
  15. I know at present physical and digital products are separate but wondered if there are any plans to integrate the two. As a photographer who sells both physical prints and digital downloads I have to create the product three times, once to sell a physical print, once to sell a low resolution digital print and once for a high resolution digital print. If not is there a link for the good ideas club
  16. It seems squarespace doesn't allow me to export my digital goods as .csv, why the hell not I don't know. Does anyone here know of a solution, a 3rd party app perhaps? Many thanks Simon
  17. How can I make it so that when you specify Digital Instruction in Inventory Variants, during Checkout it would be perceived as a Digital product and you would not need to specify a shipping address? Thank you in advance!
  18. Site URL: https://www.nuovelife.com/store Are Digital Products only downloadable? Any way to sell Digital Products individually like the same as in Member Sections? We have a member section but we also have individual products. Ideally we want to sell them individually as viewer only, like the member section.
  19. Site URL: http://www.makeup-etc.net Would be great for my customers to always have access to the file they have purchased.
  20. Site URL: http://www.gemmaknightyoga.co.uk Hi, My videos are currently hosted on Vimeo and I’m looking to sell a series or ‘bundle’ of videos as a digital product on my Squarespace site. I want this to look professional without any added cost of members area etc. Is this only possible by sending a download link as I don’t want my videos to be available to download.
  21. Hello, How do I prevent showing the digital files online and instead allow the digital files to be sent over emails only? Also, if there a way to extend the email expiry (currently its 24 hours).
  22. I'm planning to host a virtual summit on Squarespace. I don't have a summit package; on the advice of someone who has self-hosted and done the package deal and prefers self-hosting, I'm planning to use YouTube for videos and make pages on my website for each day of the 3-day event. We will have 15-20 speakers. Has anyone had experience with this/have tips or advice for me?
  23. Site URL: https://www.realestateanalyzers.com/ Is it possible to modify the email that automatically gets sent to a buyer of a digital product? Right now this is what is sent: Your Digital Downloads Order Number: #52487 (placed on July 22, 2020 at 3:29 PM ET) Thank you for your order at Real Estate Analyzers. Your purchase includes digital downloads. Click the links below to get the files. Note that they will expire within 24 hours of your first access. DIGITAL DOWNLOADS digitaldownloadfile.zip I would like to add some text that direct the user to a link on my site for additional support and to get started. Thanks!
  24. I'm attempting to set up a website to sell digital prints of my photography. However, I'm finding that Squarespace's ecommerce options don't provide me with what I need (I think). Ideally, I would like visitors to be able to add photos to their cart directly from my Gallery Page. Attachment 01 is a snip I took from another website that I came across that is similar to what I'd like to incorporate into my website. As of now, I would have to number each picture in the Gallery Page (Attachment 02), and then add corresponding numbers to each digital product on my Store Page (Attachment 03). This is far from ideal. Also, when I add each photo as a product on the Store Page, the product page does a weird crop of the photos, so the user can't even see the full image that they are purchasing. I'm looking for any kind of help - anyone have similar issues? Workarounds? Another option that I'm not considering? Any help at all. Thanks.
  25. Site URL: https://www.my-melodies.com/ Hello, I am self publishing a few piano books on my Squarespace site. Currently I have the physical books and digital Play-Along tracks as separate products, but would like to offer an option to bundle the physical books with the digital Play-Along tracks. I have set up a product variant for that option, but can’t figure out a way to automate a digital download email sent to the customer. Does anyone know if there is a way to do this or a work around to offer this bundle? Or if that’s not possible through Squarespace, maybe to send an automated unique download code for the digital play along tracks? Any help with this would be greatly appreciated! Thanks, Brock
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