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  1. I am looking to develop an app that users can subscribe to use. I was hoping to create a subscription product on Squarespace (SS) where the user subscribes, creates a login and then accesses the member area - this could then be a landing page that redirects to the app that sits on its own server. Do you know if there is any way, we could make it so the app only opens to traffic that comes from the members area on SS. Otherwise, a user could simply subscribe for one month, access the app, favourite the url and then come back to it whenever they like without subscribing. Thanks so much Smiles,, Jo
  2. Site URL: http://www.runtobeer.ca Am I missing something or is Squarespace missing an obvious way to manage subscription products and customers? There is no list of active subscriptions? There is no way to get customers who subscribed to a product on an email list. You can export a product but have to manually edit out the duplicate orders for each month and find the cancellations. There is no way to even see how many subscriptions are sold? Or cancelled? Does anyone have any work arounds or can suggest another platform to use that integrates and better manages this?
  3. Site URL: https://www.soulfruit.co.uk/ Any help with the below - hugely appreciated!! 1. Header navigation a. Can the Links to our pages all sit on one line? We would like to have: Home, Shop & Health Benefits – on the Left-hand Side of the Logo (in that order). And Our Story, Account & cart on the right hand side of the logo. b. Please also help us link the HOME navigation link back to the HOME PAGE (the same page when clicking on the logo). At the moment it links to a blank page. 2. Can the Label “Account” / ‘Login’ (it seems to change between the two!) be changed to an Icon – similar to the CART icon? 3. Checkout & Cart page – can the font be changed to Orpheus pro (same font as rest of the website. 4. FAQ’s page – please can the text be smaller (paragraph 3 size) 5. All footer text to be black – including the menu line and privacy etc at the very bottom. 6. On the individual product pages – can the menu and text in the header all be WHITE like other pages 7. Customer Account Login box a. Change font to Orpheus Pro b. Background colour – white minimal c. Button colour change to 349, 86, 59 8. Cart Page a. in the empty cart page – can the ‘continue shopping’ link be in pink - 349, 86, 59 THANK YOU SO MUCH IN ADVANCE FOR ALL HELP!
  4. Hi, I need to capture member's physical mailing addresses when they join a client's members area. I understand I can't capture them on the members area form (where they submit their payment details) but I was wondering can I capture the details when the customers create a customer account instead? Thanks
  5. Site URL: https://www.hanzlearningsolutions.com/ I have tried reaching the squarespace customer service atleast 3 times and havent heard back yet, does anyone else have this issue? Is there a way to reach the customer service besides email?
  6. We are trying to create a restricted access for "members only", "wholesale customer", "investors" etc. I initially thought that the members area would work great but it's really not a members, it's more like a subscription page for general public. I'm using a previous work around to create a form page, the potential customer would fill that out, the email is sent to our office. If approved we have to send them the password and link to a hidden page. The problem is everyone has the password and can share it. It needs to be based on a customers account and access to certain pages. This seems really straightforward and necessary. Does anyone have any ideas.
  7. Site URL: https://www.trubarre.org Hello! I'm trying to remove the "sign-in" from all headers while still having customer accounts enabled. I have another location within a page on my site for customers to log into. What code would make this possible? Thanks for your help!
  8. Site URL: https://www.weareconsultantsfirst.com/ Just wanted some honest feedback on the overall design and feel of this website. Thanks.
  9. Hello! You wanted me to make a forum to tag you in so I did. @tuanphan, is it possible to make the account text into a svg icon like the picture below? If so please help me if you can. Thanks!
  10. Hello, I am trying to remove non-active/bounced/etc. emails (Profiles). Hoping this is possible, as it is an easy action in MailChimp and client is hoping to move all email marketing in-house via their Squarespace account. However, they would like to remove non-active profiles currently listed to ensure all profiles have opted-in with verified email addresses. Thank you! Jennifer
  11. Site URL: https://www.rosaparkselementary.org/ I need a custom code solution so that donation receipts have the donor's address included in the body of the email. Right now, Squarespace doesn't provide a JSON variable for donor's address.
  12. Hello guys, Can anyone tell me how to delete customer details and accounts? I made a few test orders with random customer information and I would like to remove the details from my site. Thanks in advance
  13. Site URL: https://justgoodjuju.com/ I want to change the Customer Account sign in link in the header from 'Sign In' to something else. I tried: span.sign-in { content: "New text"; } I guess I am referencing it wrong. Anyone know how to do this?
  14. Site URL: http://www.mimiceramics.com I'm trying to customize my header links with different icons. I was able to change the shopping cart icon to my own, but I can't seem to figure out the customer login icon. This is the default: I'd like to change it to the one I've already loaded to the Squarespace site: uploaded image Any help would be great, thank you!
  15. Site URL: https://www.inpressclient.com/account/login Is it possible to change the "Orders" section to say "Payments" with CSS? Site: https://www.inpressclient.com/account/login
  16. Site URL: https://www.thepinkchampa.com/home Is there a way to move the Customer Account Link to the Hamburger Menu ? Currently the Mobile Break Point is set to 3600px so that I can have the Hamburger Menu visible on all platforms. But the Customer Account Link is showing on the header but outside the Hamburger menu. I would like it to show inside that menu.
  17. Site URL: https://www.terroir-imports.com Hey guys, can someone help me with the following: make the customer sign-up/login form bilingual (in other words, customize the text) add an "x" to the top right corner of the customer account window that pops up so that clients can backout of this feature if they want to without having to change the URL address? Thanks! https://www.terroir-imports.com/home
  18. Site URL: https://www.yourfitmatecoach.com hello I have a subscription product managed via the ecom package. I am trying to stop customers to cancel their subscription without telling us. At the moment, they can simply access their account and unsubscribe. I have hidden the login access from our website, but they can still do it by clicking on a link in the confirmation order email. I can't disable the customer account access and I can't remove the unsubscription link from the account I am trying to stop them accessing their account. Would you have a way around, either by: - removing the 'unsubscribe" link from the account - stopping the access to customer account (redirect doesn't work and is not possible) - any other ideas? thanks for your help
  19. Site URL: https://annabelreese.com Hello, I'm using the Bryant template for my site (https://annabelreese.com). When I enable customer accounts the corresponding "Sign In" link gets displayed in the navigation, which is fine; however, I'm unable to move that link to a different position. Is it possible to move? Or am I stuck with it being fixed in the first spot? Thank you in advance.
  20. Hi, I have created a members room which is currently functioning as my Wholesale Access area. When a wholesale customer creates their customer account and enters their address information there is no where to add their Business Name in a field. Or even at checkout. Is it possible to do this? At the moment I have created a custom checkout form for the information to be added there, but I find this a bit clunky .... Any assistance would be appreciated. Kindest, Jana
  21. Site URL: https://www.justgoodjuju.com Does anyone have any way to reduce the minimum required length of a Customer Account password? Our customers are very vocal about how 10 characters is too extreme (it's more than Banks). I get the need for strong passwords (given the PCI implications) but 10 is just too much.
  22. Site URL: https://seasmartschool.com/awesome-animals Hi, I'm trying to figure out how to send out an email through Mailchimp when someone makes an order of a specific product on our site. Currently, when someone buys the product they get an email which has a 24-hour link and it's causing us a lot of problems (WHY Squarespace? Just WHY?) because they think what they've bought will disappear in 24 hours. I would like to change the product to a service, since what we're selling is an online class that they can take at any time. However, we still need to send them a link to access the class. This is where my idea to connect Mailchimp to Zapier comes in. From what I've figured out I can't connect Zapier to the commerce for an individual product but I was hoping maybe there's some way to get .csv file to auto-populate anytime someone makes an order for the product so I can connect that to Mailchimp with Zapier? That or Squarespace gives people the option to remove the 24-hour clause.
  23. Site URL: http://www.wellroom.co.uk Hi there, I'm currently running a membership site and using sentry login as my membership plugin. Essentially what my site has to do is allow users to log in, be taken straight to a custom URL (outside my site) and then come back to my site for the final part of the journey. So far, sentry login has worked for this but I've been experiencing some problems, sentry login is quite admin heavy (accounts have to be made manually rather than doing a mass upload) and I think it might be time to look for an alternative. I've looked at some competitive member products (memberspace, GoPaywall) but so far, I can't find anything else that will allow me to direct individual users to a specific page when they've logged in. I wanted to ask whether anyone could recommend anything? I can't tell whether Squarespace's new member feature does this (it doesn't look like it does) but can it be customised to do this? Or is there something else that anyone can suggest. This functionality is really critical to my business. Thanks :)
  24. Hi! I am looking for someone to customise a members area (paid). I want to able to log in each member area what videos they have watched as the member areas only provided videos for them to watch. Thanks, Jennie
  25. Site URL: https://gems-nc.org/ I'm not sure if this is the right place to post, but I am considering transferring a Wild Apricot hosted site to squarespace, but I am hesitant on the transferring of the customer accounts. I can't find much info about how squarespace handles a customer database, so is this possible to do? Or will I need to get the clients to make new memberships due to lack on integration availability?
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