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  1. I bought my own product for a friend as a gift, using my own name, and I want them to send me a customer review via the email link. Will their review have my name attached, and if so, can that be changed to their name so it doesn't appear that I'm writing myself fake reviews?
  2. Hi, I am making a basic site to sell my products to wholesale customers only. The website has all the general information about my company but I want the Sales page to require a customer login and I want to approve the customer before they are granted access so I can confirm they meet the requirements to stock my products. If I create a Members Area then anyone who signs up would be able to access my sales page which I don't want, they need to be manually verified first. Is there a way I can put the commerce page behind a login screen and also have that login integrate with Squarespace commerce so the customer would see all of their past orders and I can see the analytics. I've looked at services like SentryLogin but that would mean customers log in to see the Sales page and then have to log in separately at checkout to access Squarespace, which would work to some degree but isn't very streamlined. Thanks
  3. Hi everyone, I am looking for a suitable template for a platform service business, airbnb-type of thing. Has anyone used Squarespace for a similar thing and can you recommend a template / customizations? Thanks!
  4. website isn't live yet but I'm just trying to figure out which plan to pick. I like the advanced commerce plan but $500+ annually is a lot. Unless it's totally worth it?! If you have a website you could share your subscription service with I'd love to see it. thanks!!
  5. Site URL: https://weareluxus.co.uk I need help changing everything about the customer login popup in horizon. ie: I've tried to start with the sign in button and this is as far as I've got (not even sure this is close): button.Button-container-BtFfe { background-color: #e08700; border-radius: 3px; color: #000000; display: block; width: 100%; font-weight: 700; line-height: 22px; padding: 11px; margin-top: 22px; text-transform: uppercase; } Any help appreciated. TIA Andrew
  6. Im trying to make a community website for a game and im wondering if i can make customer accounts social pages for people to view. I plan for these social pages to have custom account icons and have thier own posts/threads (like twitter or reddit)
  7. Is there a way to seamlessly allow a customer to get access to member area after purchasing a physical product? I would like customers who buy art supplies, but not the general public, to be able to see videos in a member area about using their purchase. Open to ideas.
  8. We are trying to create a restricted access for "members only", "wholesale customer", "investors" etc. I initially thought that the members area would work great but it's really not a members, it's more like a subscription page for general public. I'm using a previous work around to create a form page, the potential customer would fill that out, the email is sent to our office. If approved we have to send them the password and link to a hidden page. The problem is everyone has the password and can share it. It needs to be based on a customers account and access to certain pages. This seems really straightforward and necessary. Does anyone have any ideas.
  9. What app do you recommend for tracking contacts and customer calls/conversations. I am just starting an HR Consulting business (just me to start). I'd like to have a tool to use to track the name of the contact, date, a summary of our discussion, follow-up, etc. I was thinking of something a couple steps better than a standard Excel sheet. What have you used and recommend? Scott
  10. Hi Everyone and thanks in advance for your guidance, it's really appreciated. Firstly apologies if this has already been answered, but I couldn't find the answer through general searching. In a nutshell, my platform requirement is quite simple and the best equivalent model is Etsy. Business requirements are as follow: > Members are able to customise their owns Members Area with as much free rein as possible e.g. create public and private pages with group permission levels so certain user groups can only view pages by the creator. > The Platform will facilitate the selling of members' goods and services to other users through its own commerce payment processing checkout i.e. Stripe and others and charge relevant transactions fees etc. > Members can create and sell their own subscriptions to other members and maybe even subscriber price plans with recurring payments. > Member 'Wallet' section to manage their payment cards and view money in wallet. > Member community circles by Groups e.g. Group A members can only reach out to other Group A members - however - Group B members who wish to reach out to Group A members need to pay a fee. > Member sign up customisation and verification requirements - verify a members identity using a relevant API integration or a more manual operation e.g. member sends their driving licence to the Admin to verify identity, either at the sign up stage or within platform Member's Area. > Member Area 'Landing Page' - community news feed which shows recent news posted by Members in their spaces, which the Admin can feed/re-post into this landing page - possibly even a Twitter style feed. Questions: 1) Which SquareSpace price plan is right for my needs? (my initial thought is Commerce Basic) 2) Will I need additional APIs and other customisation e.g. the Commerce Advanced plan?
  11. I have a registered customer who can't remember her password and has gone through steps to reset , yet, when she presses the reset password button, it does nothing. Please help.
  12. Hello - I have a client who I set up with an account and then booked the for an appointment over the phone. Now, this client would like access to their account so that they can book directly and it is confusing. I know in the past there was a way to for the client to do this by clicking on the Change/Reschedule button in the confirmation email but I either forgot how to do this or the process has changed because when she chooses Change/Reschedule she is sent to the booking page and I cannot for the life of me remember a simple way to get or give her access.
  13. We need to send customers an update to a digital download product. Can I filter out customers who bought this product so I can create a mailing list specifically for them? Or is there an easier way to go about this? Like a feature to push out product updates to customers... This is so basic I'm just missing something obvious. I've checked around the forum for similar requests and spent time in the commerce/marketing dashboards playing with filters to no avail. Thank you.
  14. Hello, I'm currently organizing my products and have 4 different courses I sell on my website. When a customer purchases a course from me, how do I know on my end which course they purchased? Do I have access to this kind of data? Right now all I see is their order number, and how much they paid. It would be really helpful to know who buys what. Thanks!
  15. My customer account login in on my desktop view does not have a link. I have enabled everything correctly and the mobile view works (it's in the navigation drop down and is clickable) does anyone know how to fix this?
  16. I've had a few customs ask if they can create lists or tag their favorite products for later, or save their carts. Is it possible to give them this option? my website is extremegear.org/shop Thanks, John
  17. Site URL: http://bitterslab.com My client has a quarterly subscription product. She consistently has issues when a client moves and needs to update their address. They either update the address in their SS account and she has no idea so she sends the product to their old address, OR, if they happen to contact her, she has to tell them to cancel and resubscribe. We're open to all kinds of creative solutions (custom dev, additional apps, etc) short of moving to a completely new subscription platform. Possible solutions (no idea if they're possible): A) Enable customer to change their shipping address for a subscription product B) Edit the customer address section in the account area so customers are forced to send an email or fill out a separate form to change their address, vs the default SS address update. C) Create a notification when a customer updates the address in their account so my client knows to update it in her own system Any ideas? Thanks!
  18. I am trying to include the product description in my order confirmation emails, does anyone know how I can include this?
  19. Hello Everyone, I am a bit clueless and shocked to see that in customers accounts panel, customers can see their past orders, but not any way to click and download their digital files...…Any possible way to provide them link with each order in their customers account panel??? Any Plugin- hack or DIY will also be appreciated.
  20. I exclusively sell digital products on Squarespace. I've invested a lot of time and money into my website but would love to further customize my customer accounts. Currently, customer accounts for digital products/orders only allow the customers to save payment/billing information. Are there plug-ins or coding I can do to allow customers to log into their accounts and also re-download their digital products (albeit with limits that I can impose)? Additionally, are there plug-ins where I can have customers "favorite" or "heart" digital products, essentially "saving" those products for later? All major retail websites I know offer both of those features but I know these are not offered natively with Squarespace.
  21. Hello! You wanted me to make a forum to tag you in so I did. @tuanphan, is it possible to make the account text into a svg icon like the picture below? If so please help me if you can. Thanks!
  22. So, Squarespace claims to have 24/7 tech support. If I email customercare@squarespace.com, I am informed that the address doesn't accept incoming messages. Clicking Contact Us or Contact New on the site, takes me to the canned responses page, which doesn't have the canned response I need, and which offers no further help or ability to contact anyone nor to start a ticket. You don't accept phone calls. Chat apparently only with M-F (its Sunday so I haven't seen evidence of this). So where is your "Award-Winning customer care team", how do I contact them? What am I missing here?
  23. Site URL: http://www.thevisualpharmacy.com I have some custom styling on my nav menu. Upon enabling the Customer Accounts functionality, when scaling down the browser window to near phone size the Login/Accounts link starts to take on some odd spacing next to the social icons. It happens at a media query that I have set for around 991px, I have tried adjusting margin, padding, display settings, and positioning, but nothing seems to really solve the issue. Would anybody possibly be able to lend a hand or offer a potential solutions?
  24. Site URL: http://www.thevisualpharmacy.com I want to enable customer accounts on my Squarespace website but the white and muted black colors that are standard to Squarespace functionalities do not align with my brand's style guides. Is there any way I can change these colors revolving around customer accounts with / without using custom CSS?
  25. Hello guys, Can anyone tell me how to delete customer details and accounts? I made a few test orders with random customer information and I would like to remove the details from my site. Thanks in advance
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