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Showing results for tags 'customer service'.
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Hello, I was wondering if anyone else is having issues saving edits? For the last hour I've had a popup read "Couldn't save information: Try reloading the page. If the problem persists, contact us." I've tried several times without success. Also, what is going on with customer support?? I emailed them and got an automated response of "Hi there, This email address no longer accepts incoming messages, please note that there will be no response to this email." I've tried to contact them this entire month through the chat option and at different times during the open times they posted but it always says closed. Anyone know how I can speak to an actual support person?
It has been more than a month since I have tried to transfer my domain name from one Squarespace site to the other, and I still do not have my issue resolved, just a lot of workarounds that didn't work and no human to talk to to get this resolved. Now because I am truly fed up with the customer service, I am attempting to transfer my domain away from Squarespace back to GoDaddy and I have been trying for a week, but Squarespace won't unlock my domain name to allow the change. I used to think Squarespace was a great platform, but I see that they are not equipped to handle domain issues.