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Showing results for tags 'cancellation'.
Hi there, Had a good chat with support this morning but I wanted to post the summary here for further attention. We launched our new site last month which includes services as monthly subscriptions. Turns out that, when a customer cancels, we must manually change their subscription status to pending or some other status in order to generate/export a list of active subscriptions to fill at the next fulfillment date. That we must do that manually is clumsy at best. Should a cancellation email get missed/ not get to us, we still would process that order for the next month's fulfil