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Found 23 results

  1. Site URL: https://www.worldapart.tv Hi Everyone, I've put together a website for a client but he has come back to say that some of his contacts with Android phones cant view the website. I checked on an Android phone today and all I get is a blank screen? I have this code installed in the custom CSS to adjust the hamburger icon and menu: a { text-decoration: none !important; } @media screen and (min-width:768px) { h1 { } /* hide header navigation */ .header-nav { display: none; } /* Hide header buttons */ .header-actions { display: none; } /* show burger menu*/ .header-burger { display: flex; } /* burger */ .burger-inner>div { width: 40% !important; height: 3px !Important; } .header--menu-open .header-menu .header-menu-nav a { font-size: 20px; } /* Show overlay mobile menu */ .header--menu-open .header-menu { opacity: 1; visibility: visible; } } I can't see that this is the cause but posting in case. The homepage is a full screen video streamed from Vimeo. I have no idea what the issue is as it loads fine on my iPhone and MacBook? Appreciate help with this. Jason
  2. Site URL: https://whiskanddish.com.au I've recently launched this website, and have been informed that some of the images are cropping on Android devices (see below screenshot) Is there a bit of code I can use to stop this from happening? It looks perfect on iOS devices. www.whiskanddish.com.au Thank you!
  3. Over the past 18 months we have been able to save our small business by having a beautiful online store with Squarespace. We had people buy gift cards through their and we now have people order from all over the country. It's been a lifesaver - and while we use a different POS for in-store purchases with the Commerce app we have been able to quickly update any in-store purchases and get easy notifications for any purchases coming in from the website so we can pull inventory before it sells in-store. We have also been able to redeem the online gift cards through the app, which has allowed us to "use them" in-store. It's been really good. However, now with the Commerce app being removed, we can no longer use the online gift cards in store and we cannot get notifications to our phones and iPad when orders come in. We can only see them in email. In addition, I have an Android phone which won't even allow we to do sales with the app in-person and even though I just downloaded the new app I cannot even update inventory through it, as it crashes immediately if I try to do anything with the inventory. Heading into the holiday season, with COVID back on the rise, I am really concerned that taking away the Commerce app is going to negatively impact our already small business. Why is such a change being made when the new app clearly doesn't have the features that the current one has? Why are you taking away options for businesses at this time? In talking to a rep they told me I should have a computer ready in case someone wants to use an online gift card in store and they should have to put their entire order in that way instead of me being able to redeem it how I have been. How does this seem like a reasonable workaround for this - when there already was a system that worked? If anyone knows someone who has figured out a workaround please let me know. We need to find a way to make this work and I'm really frustrated that Squarespace has been non-responsive.
  4. Me and a buddy are looking for a platform to develop some ideas, problem is that the idea we're focused on at the moment turns out to be fairly complex and requires quie a few features such as geolocation, social functions, payment options etc. Having a limited budget we can't afford right now a full development of native apps both on Android and iOS
  5. Hey there, I embedded the acuity scheduling booking system into my Wordpress site. Appears to work fine on most devices apart from one user who has a samsung galaxy S10+. She reports that when she tries to use the booking system, when she needs to add her contact details the form becomes too big for the screen and requires tricky scrolling to enter details and move between input fields. I also have an android (Huawei) and I don't have this problem. Any support with this would be much appreciated. Thanks booking video.mp4
  6. Site URL: https://www.stacyhavener.com/ My client's site (https://www.stacyhavener.com/) is loading the background image in the header area a little weird on Android. Android users report the image is "snapping" or "flashing." Some (but not all) Android users also see the text load twice. As in it displays, then seems to "blink" and display again. I've looked through the best practices. I've downsized the images, cropped them more tightly, and removed site animation. Can anyone give pointers on what I could try to do to solve this? Thanks so much!
  7. Up until recently we've used the commerce android app to take Point of Sale credit card payments. The commerce app has been deprecated and it pointed me to the squarespace app. The android squarespace app has a commerce tab but no longer has the "Sell Now" button. Weirdly, the iOS version of the squarespace app DOES have the "Sell Now" button. How do I use the android app to do Point of Sale?
  8. Good morning ! Well Calendly with SQUARESPACE version 7.1, AHHHH! Looked so promising I mean it actually worked seamlessly!!! BUT then after the SS chap in Dublin was able to book an appointment it all went South. Meaning that The Book a Visit button is there but now the hyperlink/ page doesn't reveal anything?. I was told this forum gets popular support. I hope it is true ! I need help now. Please anyone there who knows where do I go from here? Thanks very much, MARveloz
  9. Good morning ! Well Calendly with SQUARESPACE version 7.1, AHHHH! Looked so promising I mean it actually worked seamlessly!!! BUT then after the SS chap in Dublin was able to book an appointment it all went South. Meaning that The Book a Visit button is there but now the hyperlink/ page doesn't reveal anything?. I was told this forum gets popular support. I hope it is true ! I need help now. Please anyone there who knows where do I go from here? Thanks very much, MARveloz
  10. Site URL: https://www.zertifai.com/ The background that I am using for my website doesn't show properly on Android. It's either all black, or the first section is black. It shows properly on desktop and iPhone. Any idea what could be going on and how to solve this?
  11. Have had my squarespace website set up for over year now and have just recently installed the app on phone. All the pages are there but it doesn't show any product/stock at all so can't do any editing! Any ideas on why the products from my stores/shop are not showing when using the android app?
  12. I found a piece of code posted by jcuvdb to prevent image downloading on IOS devices, but it has no effect on android devices. Is there a way to disable the functionality on Android browsers where a user can press and hold an image and bring up a "save image" popup dialog? Any help would be much appreciated.
  13. Site URL: https://burgundy-onion-29xp.squarespace.com/ Hi, I'm building a very simple site, mainly for use on mobile that has a few images with hyperlinks off to various external websites. With one of the images I want to embed code, so that when the user taps the image it triggers their camera app to open, to then enable them to scan a QR code which will take them to an external link. Does anyone know how I can do this? By way of explanation - as a business we label clients assets with QR codes. The client can then scan the QR code with their phone and see a report about that asset.
  14. Anyone else seeing their Squarespace site loading much slower on Android than other devices? I'm seeing average page load speed of 2secs on Safari but 11secs on Android Webview! This is the only browser with this issue & given how common Android devices are it's a big problem!
  15. Site URL: https://thunderfoxmusic.com Hi, I'm pretty new to Custom CSS and have been using it based off the advice found on forums. I'm trying to display a different fixed position background image for desktop and mobile for viewing optimisation. I've managed to get it working on desktop, and I got it working on mobile by placing a mobile-friendly background image behind the original background image, then coding for the foreground image to be transparent when viewed on mobile. It works fine in the mobile preview in the site builder, and it also works fine viewed on android phones. It doesn't, however, appear to work on iPhones which just display the desktop optimized image but zoomed in significantly. I've attached a screenshot of the view from an android (the one which fits the screen) and the view from an iPhone - below is the code that I'm using to achieve this (NOTE: I changed the 'max-width' paramater from 767 px to 950 px as I thought this might solve the issue but it hasn't. It also hasn't messed up the android view) [data-section-id="5e4e0b259625b1547470a01f"] .section-background { background-image: url("https://images.squarespace-cdn.com/content/v1/5e4ce6ee2218e34cd31829d3/86c35289-8a3c-49d4-9d77-82583188abdf/ke17ZwdGBToddI8pDm48kHsP6h8ITLpzppVA9b8GOgt7gQa3H78H3Y0txjaiv_0fDoOvxcdMmMKkDsyUqMSsMWxHk725yiiHCCLfrh8O1z5QPOohDIaIeljMHgDF5CVlOqpeNLcJ80NK65_fV7S1UQnys2-58Jn-eukW1UFae4kMRF6JsQQSjrbz6STkd2Ul9Aa7pjcgczeZz4RiAJynZQ/standing+seamless.jpg"); background-size: cover; background-attachment: fixed; } @media only screen and (max-width:950px) { [data-section-id="5e4e0b259625b1547470a01f"] .section-background img { visibility: hidden; } [data-section-id="5e4e0b259625b1547470a01f"] .section-background { background-image: url(https://static1.squarespace.com/static/5e4ce6ee2218e34cd31829d3/t/60ca068e80d4337c06eb2e36/1623852694300/standing+seamless+3to5+vertical+smaller.jpg); background-size: cover; background-position: center center; background-repeat: no-repeat; } } Thank you!!
  16. Site URL: http://www.pointerway.com I've got my new 7.1 version of my website up and running but I've got dreadful formatting issues with H1 text on mobile and in paned windows on desktop browser (see attached screenshots). It seems like the page isn't shrinking the text enough to keep full words on single lines. Any ideas? Thank you!
  17. Site URL: https://indigo-bronze-pep9.squarespace.com/ Password: Titleist This is driving me nuts and Squarespace support don't get back to me. On Android phones (only) the burger menu items don't display properly (left. or right or even half off the screen). The problem occurs even when I've removed all the code that I added. Any ideas? Anybody?
  18. Site URL: https://www.bilingsolarlight.com Hello, I have a problem that I embed the picture link in the accordion code, and set the fixed size of the picture. The PC can fully display the picture, but the picture on the mobile end will be deformed. I want to know if there is a specific method to make the picture smaller on the mobile end, thank you🙌! Another website <div class="animate__animated animate__lightSpeedInRight animate__delay-3s"> <div id="ninja-elements" class="ix-block-ninja-custom-faq"> <div class="accordion" style="--ixFaqQuestionTextColor:#000000; --ixFaqQuestionOpenedColor:black; --ixFaqQuestionFontSize:19px; --ixFaqQuestionFontWeight:400; --ixFaqQuestionPadding:30px; --ixFaqAnswerTextColor:#646464; --ixFaqAnswerFontSize:16px; --ixFaqAnswerFontWeight:400; --ixFaqAnswerPadding:10px 33px 30px 33px; --ixFaqBackgroundColor:#fafafa; --ixFaqItemOpenedBackgroundColor:white; --ixFaqBorderTB:1px solid #dfe5ec; --ixFaqBorderLR:1px solid #dfe5ec;"> <div class="accordion__item accordion_view"> <h4 class="question" data-trig="1">Are you a factory? Can the product be sold in one piece?</h4> <div class="answer" data-trig="1" style="display: none;"> <center><img src="https://images.squarespace-cdn.com/content/606d11b06696f47c48956f4d/1622515682702-A5R6TFLR7HDWMF9BNW05/%E6%8C%89%E6%97%B6%E5%8F%91%E5%8F%91%E5%8F%91.jpg?content-type=image%2Fjpeg" width="1200px" height="400px" /></center>Sure. If you like, you can visit our <a href="https://dragonbest.en.alibaba.com/"><b>store </b></a>to buy samples, we are absolutely direct sales manufacturers, with sophisticated equipment and professional technical personnel. </div> </div> <div class="accordion__item accordion_view"> <h4 class="question" data-trig="2">Can I customize the product? Do you accept product customization?</h4> <div class="answer" data-trig="2"> <center><img src="https://images.squarespace-cdn.com/content/606d11b06696f47c48956f4d/1622518368611-YP4C8K37J85XESCL2JNK/%E6%8C%89%E6%97%B6%E5%8F%91%E5%8F%91%E5%8F%912.jpg?content-type=image%2Fjpeg" width="1200px" height="400px" /></center><p>Absolutely!&nbsp;If you are interested in which product, you can feedback your situation to us. We will give a plan according to your purchase quantity and demand, and then customize your <b>logo</b> products!</p></div> </div> <div class="accordion__item accordion_view"> <h4 class="question" data-trig="3">Do you offer any discounts?How to get a discount?</h4> <div class="answer" data-trig="3"> <center><img src="https://images.squarespace-cdn.com/content/606d11b06696f47c48956f4d/1622518369998-GDZCRNHTOGTVT3UDZTUX/%E6%8C%89%E6%97%B6%E5%8F%91%E5%8F%91%E5%8F%914.jpg?content-type=image%2Fjpeg" width="1200px" height="400px" /></center><p>Yes! We offer discount for payment per year. There may be other temporary discounts, check for this inside the service. </p></div> </div> <div class="accordion__item accordion_view"> <h4 class="question" data-trig="4">Can I request a refund?How to operate?</h4> <div class="answer" data-trig="4"> <center><img src="https://images.squarespace-cdn.com/content/606d11b06696f47c48956f4d/1622518369684-VQGOQXHSG2WE0ZYPR7VR/%E6%8C%89%E6%97%B6%E5%8F%91%E5%8F%91%E5%8F%913.jpg?content-type=image%2Fjpeg" width="1200px" height="400px" /></center><p>Sure, If you are not satisfied with the product or some aspects, we will refund according to the requirements. The operation method depends on the order channel!</p> </div> </div></div></div></div>
  19. Site URL: http://www.realestateanalyzers.com For some reason I am having major performance issues specifically with Android phones loading the mobile version of the site. The home page loads fine but when a user starts browsing to other pages it is taking 15-20 seconds before the page loads. There are no issues on iOS devices. Any suggestions would be super helpful! Dan
  20. Site URL: https://www.bluebirdlaser.com/ I implemented an infinite loop full-bleed slideshow for a client, but have heard from Android users that it doesn't show. Any idea how to fix this? Or better way to achieve the same slideshow style goal?
  21. Site URL: https://www.perrondo.com/ Hello, I hope you are well! I am reaching out for some sort of help. It is about the behaviour of my site on Mobile. I made some small changes in the design. After I went to check on Mobile (Androïde) and notice a bug. At the first viewing, everyting is fine. But when I leave a gallery and try to come back to it, all the photos are gone. 😞 I have tried to fix this by changing the Summary block for a Gallery block, just don't work. Also making a page with Images Blocks and Textes Blocks still the same bug on my Mobile. I have been discussing this matter with SS customer care. They recommend the fix I mention above, which don't work. They also said it is a technical bug on their side with androïde mobile. Seems as if it has been there for 2 weeks now. They cannot tell how long or even if they can fix it. So I am looking for a work around solution. Maybe you have a clue. Thank you for helping out. Or directing me to someone who can. Dominique
  22. Site URL: https://ax-maxwell.squarespace.com password: axmaxwell Hello, I need help in optimizing my website for mobile view. In the works page, I want to show one column of video only in mobile view instead 2 columns. And I want it in 4:3 aspect ratio. I am using a summary block if this information helps. Note: The desktop version stays the same, only the mobile view. Also, how do I make it so that when I choose a filter it automatically disappears? Right now, when I choose a filter, the menu still shows and I have to press X. Thank you very much!
  23. I created a cover page for our CamScanner App Launcher Website and needed to put a clickable link to the Google Play Store at the bottom of the page. Is there any way to do this?
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