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About Me




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  1. Site URL: https://www.nwcc.net/ Our website currently has a video embedded from Vimeo that's set for autoplay. I need to know how to turn off the autoplay. Not sure if this happens in Vimeo OR Squarespace OR Both? Attached is a screen shot from our current Vimeo settings from this video.
  2. Site URL: https://www.harriscomposites.com Good evening! We had some professional videos done of our company and we are starting to fill them into the site…. If you go to the home page and the about me page both videos are cropping in extremely hard to the point you can’t tell what’s going on in the about me. obviously they look great on desktop it’s the mobile that’s the issue. Any solutions? thank you!
  3. Site URL: https://www.diversity.axelspringer.com Hello 🙂 We currently have a Youtube video embedded into our landing page as a social plug-in. Due to our data security rules, we need to implement it with Sheriff-solution or 2-click-solution. How can we achieve that with custom code? Looking forward to your help!
  4. Site URL: https://alpaca-rhubarb-jjtf.squarespace.com/config/ Hello, while I'm still waiting for assistance in regard to video on my landing page not playing on mobile, I'm now noticing the backup image I've uploaded is now suddenly appearing for about 2-3 seconds prior to video playing on my computer. Is there a reason why this is happening and a way to prevent the backup image from being seen unless it's actually needed? Oh, and, FYI, I'm using the Zion template. Thank you so much.
  5. Site URL: https://alpaca-rhubarb-jjtf.squarespace.com/config/ Hello, the YouTube video I'm using on the landing page for my website (Zion 7.0) is not appearing on mobile phones. I'm wondering if there's a workaround or coding in order to have the video appear on all mobiles. Thank you so much for your help.
  6. I just went live with a website (www.providancepac.com) and I'm having several issues with the YouTube banner videos not loading both on mobile devices and one in Chrome on MacBook Pro. On IPhone in Safari the Video does not load and fallback image is a solid color. On Samsung phone in Chrome video will play but I have to click the website logo and then video plays but not always. On Ipad in Safari & Chrome fallback image shows but no video. On Macbook Pro in Chrome video does not play until I reload the site by clicking the logo. Not finding a fix for these issues in the forum topics I have searched so far. Any suggestions are much appreciated.
  7. Site URL: https://alpaca-rhubarb-jjtf.squarespace.com/config/ Hi, the YouTube video I'm using on the landing page for my website (Zion 7.0) is not appearing on mobile phones. I'm wondering if there's a workaround or coding in order to have the video appear on all mobiles. Thank you for your help.
  8. Site URL: https://www.eshertennis.co.uk/videotestpage2 I'm using 7.1, and have uploaded a video directly to Squarespace to use as a background. On desktop it works perfectly. However, on mobile devices the video quality is very poor so I want to replace it with an image. I've tried following the steps here: https://www.rebeccagracedesigns.com/blog/video-banner-mobile - but they didn't work for me. Does anybody have any ideas how I can prevent the video background from appearing on mobile devices and replace it with a static image? Thanks!
  9. Site URL: http://www.sunshineroyalemotel.com Hello everyone, I'm trying to find a way to make my videobanner look as designed. Is there a way to add code and make a videobanner always showcase the max hight? If so, how can I add that code? Even more difficult, I added a video banner in the middle of my page, so adding code to the header is not fixing this I think? Help would be really appreaciated! Michel
  10. I have a YouTube background video that doesn't look great on mobile. Can I use a completely different YouTube video as the background video on mobile?
  11. Site URL: https://www.maslowproject.com/ Is there any way that Squarespace users have been able to upload or embed a video directly versus having to link to a YouTube/Vimeo video? Doing this will prevent the mobile fallback image showing up before the video on desktop and also allow the video to be shown across mobile devices versus having to use a mobile fallback image. I was bummed to see that Wix offers this feature and it seems to work well, but it can't be done with Squarespace. If anyone has found a work-around for this, thanks for taking the time to reply. Best, Frank
  12. Site URL: https://www.pivote.world/ Hi there, I think this is an issue lots of people have encountered, but I couldn't find any appopriate solution digging on the forum... I uploaded a video on YouTube in order to use it as a background for my website. Problem is, the video, which is originally quite good in terms of quality, appears very low res on Squarespace. The quality is fine on YouTube, as long as you specify "HD" in the settings. Is there a way to force SquareSpace to use the HD version of the video while stremaing on my website ? What solutions could there be, to help improving the video quality ? Is it possible to embed the video instead of using YouTube link ? Given that I already applied all the advices given by SquareSpace on this link : https://support.squarespace.com/hc/en-us/articles/218562738-Adding-background-videos?&_ga=2.260837517.1875337006.1626964554-256079455.1626102062#toc-design-tips
  13. Site URL: http://www.atmosphyre.com Is there a work around way to get a video you make on the site? I don't want to use a youtube video. Seems like you should being that you can load videos on instagram? I can't understand why Squarespace doesn't have that capability. Thanks, Campy
  14. Site URL: http://www.sunhineroyalemotel.com Hello everyone, My videobanner looks really bad on mobile. I tried 4K, 1920 x 1080, 10-20-30sec and even low bitrate that resulted in a 7mb video up until extreme high bitrate that results in a whopping 600mb video. No difference. On desktop all looks perfect, on mobile it looks like 480P or worse. I can hardly imagine I'm the only professional trying to showcase his work on Squarespace. Any solutions to this problem or tips? Help would be really appreaciated. Cheers, Michel
  15. Site URL: https://tarpon-clementine-aswg.squarespace.com/ Hi there! Video background is great on desktop but the mobile crop is terrible. Anyone with any code or tips that could help? https://tarpon-clementine-aswg.squarespace.com/ Password: 123 Any help would be greatly appreciated! Thank you 🙂
  16. Site URL: https://mosaic-1056.squarespace.com/config/%20or%20www.rebeccaboltonbydesign.com I am trying to make my animation bleed across the whole site but it is aligned right / not spreading across a full screen. Does anyone know how to fix this? Please see screenshot attached! Additionally, it is not the correct size when viewed in mobile version. Is there a way to ensure that it resizes when viewed on all different devices?
  17. Site URL: https://mosaic-1056.squarespace.com/config/%20or%20www.rebeccaboltonbydesign.com I have coded in to autoplay a few animations into my site. However, it appears with a play bar etc when hovering over. Is there a way to hide this?
  18. Site URL: https://beagle-tangerine-ex9m.squarespace.com Hi there, I have 2 video backgrounds on my homepage that get the edges cropped out when viewed on mobile, I was hoping someone could help me with the code for either A) to swap out the video background for a different video or image, when on mobile using a media query. B) Have the video contained to the edges of the device, when viewed on mobile. My site is: https://beagle-tangerine-ex9m.squarespace.com Password: digitalnative Thank you, Sarah Mobile > Desktop >
  19. Site URL: https://www.sayuriichida.com/ Hello, Can anyone please help me with disabling video background only in mobile view? I have tried most of the CSS found on similar topics, but none worked on my website. The background video gets cropped weirdly on mobile, so that I would like to hide it. I was able to disable the video with some CSS. However, it hid the project titles altogether, which are located in the centre of my homepage. Thank you very much in advance. Best regards, Sayuri
  20. Site URL: http://davidzamorano.tv/ Hello Forum Is it possible to have a main (playable) video project as a banner? Or from side to side of the screen, allowing the viewer to control it with the basic play and pause on click? Here is an example of a project page on my site: https://davidzamorano.tv/reel2020 (please find attached). Just as a side note, I was able to add a video banner on my main page but it is not possible to control it (play and pause). Thanks! David Z.
  21. Site URL: http://www.palpable-media.com Please please help: VIDEO BANNERS NOT DISPLAYING AND CUSTOMER SERVICE NOT HELPING Problem: I paid A LOT of money to license expensive video for my site banners. BUT THEY DISAPPEAR in mobile!!! the mobile site displays lots of EMPTY SPACE on mobile where there should be video content This is business critical: Part of our work is events and tech so we need to SHOW the work!! Can someone please please help?? Whenever I contact customer service I get lame excuses, and irrelevant links. I feel like if they cant give me a functional site I want a discount because this is hurting my business!!! We already went over-budget on the website and no clients yet so I cant really afford to spend more to get someone external to fix it.... THANK YOU FOR YOUR SUGGESTIONS!!! p.s. WTF Squarespace? THIS IS NOT A NEW PROBLEM - Stop blaming this on Vimeo, youtube: you clearly cant seem to fix this - Ive seen posts that go back years. This is bad. And your customer service is THE WORST. GoDaddy has the BEST customer service, people who answer the phones and fix problems asap. This whole process has been a nightmare.
  22. Site URL: https://sapphire-poodle-5w36.squarespace.com/config/pages The following is the code we used for a testimonial; the pop-up works fine but when one closes it and the video is not paused, the background sound will keep playing. Please help us close the video pop-up without any background sound (aka stop the video on the background automatically ). The code is on the New Testimonial page https://sapphire-poodle-5w36.squarespace.com/config/pages password: hello97 Thank you for your time! <!DOCTYPE html> <head> <title>Creating a modal window with HTML5 &amp; CSS3</title> <style> .modalDialogH { position: fixed; font-family: Proxima Nova, sans-serif; top: 0; right: 0; bottom: 0; left: 0; background: rgba(0,0,0,0.8); z-index: 99999; opacity:0; -webkit-transition: opacity 400ms ease-in; -moz-transition: opacity 400ms ease-in; transition: opacity 400ms ease-in; pointer-events: none; !important> } .modalDialogH:target { opacity:1; pointer-events: auto; } .modalDialogH > div { max-width: 80%; height: 70%; position: relative; margin: 10% auto; padding: 5px 20px 20px 20px; border-radius: 10px; background: #fff; background: -moz-linear-gradient(#fff, #999); background: -webkit-linear-gradient(#fff, #999); background: -o-linear-gradient(#fff, #999); } .closeH { background: #606061; color: #FFFFFF; line-height: 25px; position: absolute; right: 2%; text-align: center; top: 2%; width: 24px; text-decoration: none; font-weight: bold; -webkit-border-radius: 12px; -moz-border-radius: 12px; border-radius: 12px; -moz-box-shadow: 1px 1px 3px #000; -webkit-box-shadow: 1px 1px 3px #000; box-shadow: 1px 1px 3px #000; } .closeH:hover { background: #00d9ff; } h2 { text-align:center; } </style> </head> <meta name="viewport" content="width=device-width, initial-scale=1.0"> <body> <a href="#Haruka M., Phillips Exeter Academy (USA)"><img src="https://i.ibb.co/5L3Q0vL/Haruka-Image.png" alt="Haruka-Image" border="0"style="position:relative; display: block; margin-left: auto; margin-right: auto; width: 80%;"></a> <a href="#Haruka M., Phillips Exeter Academy (USA)">Haruka M., Phillips Exeter Academy (USA) [VIDEO]</a> <div id="Haruka M., Phillips Exeter Academy (USA)" class="modalDialogH"> <div> <a href="#closeH" title="Close" class="closeH">X</a> <h2 style="font-size:2.5vw;">Haruka M., Phillips Exeter Academy (USA)</h2> <h2></h2> <iframe width="100%" height="80%" src="https://www.youtube.com/embed/W27_K-9fpI8" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe> </div> </div> </body>
  23. Site URL: https://www.hayleyburns.ca/profile I've managed to get an auto play looping video block using Wistia. I'm happy with how it's working but wondering if there's any way to disable the hoverstate on it so that the Wistia logo doesn't appear every time someone mouses over. I only have a free Wistia account and don't want to pay $99 USD/month just for this one video. I don't mind if the logo appears on click, but on hover it's quite distracting, so I though removing the hover could be a good workaround, but I don't know any code. I'm using the York template. Any help would be much appreciated!
  24. Site URL: https://www.furmston.co.uk/metro Hi all, I have an issue with my website but only when viewed on an iPad. All my Vimeo videos appears squashed / distorted, causing the entire page to look ugly. Does anyone know of any fixes or ways around this issue?
  25. Site URL: https://lloydbirchdrone.co.uk/ Hi all, I have a video on my home page for desktop viewing, this works perfectly. What I'm looking to do is disable it for mobile and use the fall back image? the quality of the video on mobile is pretty poor compared to desktop viewing. Is this possible? Any help would be greatly appreciated. Lloyd
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